Sergio Ibañez Fabregas

Sergio Ibañez Fabregas Email and Phone Number

Account Manager | Client Relationship Management | Strategic Account Planning | Revenue Growth | Business Development | Beginner Trader | Cryptocurrency holder @ Lean Solutions Group
Barranquilla, CO
Sergio Ibañez Fabregas's Location
Barranquilla, Atlántico, Colombia, Colombia
About Sergio Ibañez Fabregas

BPO Leader with 11 years of experience driving operational excellence, leading high-performing teams, and optimizing financial outcomes. Demonstrated success in enhancing KPIs and implementing continuous process improvements across diverse sectors, including technical support, customer service, and banking. Skilled in managing complex projects, developing strategic solutions, and fostering cross-functional collaboration to deliver exceptional customer experiences and achieve organizational objectives.

Sergio Ibañez Fabregas's Current Company Details
Lean Solutions Group

Lean Solutions Group

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Account Manager | Client Relationship Management | Strategic Account Planning | Revenue Growth | Business Development | Beginner Trader | Cryptocurrency holder
Barranquilla, CO
Website:
leangroup.com
Employees:
5507
Sergio Ibañez Fabregas Work Experience Details
  • Lean Solutions Group
    Lean Solutions Group
    Barranquilla, Co
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  • Sutherland
    Account Manager
    Sutherland Feb 2020 - Nov 2024
    Barranquilla, Colombia
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  • Sutherland Global Services
    Senior Team Manager
    Sutherland Global Services Feb 2015 - Feb 2020
    Barranquilla, Colombia
    Ensured coaching compliance, including RCAs (Root Cause Analysis) and action plans.Collaborated with Account Manager on Continuous Improvement initiatives, training, and quality actions.Managed team attendance using Sutherland's internal tool.Conducted weekly coaching sessions to enhance team performance.
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  • Sutherland
    Team Manager
    Sutherland Oct 2012 - Feb 2015
    Barranquilla, Colombia
    Addressed team attendance and attrition by building relationships and removing barriers affecting People Metrics, improving employee morale.Led accountability discussions on attendance and performance challenges.Organized team-level engagement activities to boost morale.Managed team performance, focusing on CRR and VOC.Recognized as the best team in the program multiple times over two years.
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Sergio Ibañez Fabregas Education Details

Frequently Asked Questions about Sergio Ibañez Fabregas

What company does Sergio Ibañez Fabregas work for?

Sergio Ibañez Fabregas works for Lean Solutions Group

What is Sergio Ibañez Fabregas's role at the current company?

Sergio Ibañez Fabregas's current role is Account Manager | Client Relationship Management | Strategic Account Planning | Revenue Growth | Business Development | Beginner Trader | Cryptocurrency holder.

What schools did Sergio Ibañez Fabregas attend?

Sergio Ibañez Fabregas attended Universidad Autónoma Del Caribe.

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