Sergio Jimenez Email & Phone Number

Montpellier, Occitanie, France

Two main orientations:PROJECTS• An always evolving international portfolio, with customers including Afflelou Spain, Ledger, and Warth & Klein Grant Thorton Germany. • End-to-End Project planning and tasks management, from the kick-off meeting until the acceptance testing and go-live.• Delivery of on-site/distance platform training modules, in Spanish, French, or English, with up to 30 participants, including C-level management. • Workshops for the conception of advanced document approval workflows, from scratch, with extended rules, multi-approval steps, and hundreds of possibilities. • Creation of technical specifications for custom developments following the customer’s project needs and scope. • Advanced configurations to operate accounting exports with various accounting tools (SAGE, NETSUITE…)• Daily use of APIs for interoperability purposes, and installation of sFTP and in-house communication agents in customer environments. PARTNERS• Implementation of new onboarding processes to subcontract new projects to external parties.• Onboarding management with partners such as STRATAS, PWC or DATEL• Training and certification process for new external team members to ensure a high level of expertise.• Regular supervision and follow-up on existing externalized projects• Providing support to partners on their day-to-day activities on the tool

Paris

Accengage develops and provides Push Notification Technologies for Mobile Apps, Websites and Facebook Messenger. Available as a SaaS solution, it enables CRM and Marketing managers to accelerate the engagement of their app users and website visitors with tools to send targeted, customized and automated Push Notifications; on desktop and mobile devices.• Training and management of a trainee on a daily basis• Monitoring a portfolio of over 45 clients, from Spain, France, Germany, Mexico, Brazil, and other countries. A portfolio representing hundreds of thousands of dollars of revenue per annum. It included brands such as Zalando, Flixbus or MediaSet.• Quickly reaching a high level of product knowledge to answer any questions of the sales team and sustaining a strong “expert-client” relationship with customers. Resulted in being invited to assist the sales team with product demonstrations at events such as the World Mobile Congress in Barcelona; the world’s largest gathering for the mobile industry.• Two to three half-day platform training or project kick-offs with customers, per week, in Spanish, French or English; plus, dozens of e-mails received per day and weekly calls, requiring a high level of organization.• Coordinating technical and non-technical teams in order to integrate the solution as quickly as possible; plus adapting the service to the customers needs (up-sell/cross-sell), being flexible and trustworthy.• Weekly e-mails to the functional team based on customer feedback collected during calls and training; to improve the platform and optimize customer's tasks on it.

Clapiers, Languedoc-Roussillon, France

Osmozis is the market leader in the fields of wireless Internet access and the Internet of Things for European holiday centers. The company develops solutions that link fixed equipment (cameras, loud-speakers, etc.) and mobile devices (smartphones, tablets, etc.) to the internet.Main tasks included:• Customer assistance in Spanish, French and English• Configuration of Wifi devices• Translation of communication supports• Tracking of connection problems on site and contact with solutions

Région De Montpellier, France

Teads is the inventor of outstream video advertising and the leading native video advertising marketplace. Publishers work with Teads to create brand new outstream video inventory, monetizing it through programmatic buying, their own sales force, or third parties including Teads Demand.Main tasks included:• Publishers training and follow-up on international campaigns• Update of databases • Help to the creation and correction of the FAQ• Publishers assistance on Teads formats integration

Région De Montpellier, France

• Development of LATAM international portfolio (targeting, prospecting...) • Translation and optimization of marketing & commercial documents• Development of a communication strategy to increase the brand awareness

Région De Montpellier, France

Chronodrive is a French supermarket chain with drive-in stores only. Main tasks included: • Receipt of goods• Preparation of customer orders• Inventory Management• Look after clients and Delivery• Quality control

Région De Montpellier, France

• Creation and development of a new international portfolio (Spain)• Animation and update of the existing publishers’ portfolio (US, UK...)• Development of a communication strategy to increase the brand awareness• Creation of marketing tools to develop the international offer • Analysis of the marketing campaigns’ performance

Erstein Area, France

The Würth Group is world market leader in its core business, the trade in assembly and fastening materials.Main tasks included:• Market Research for a new product creation• Product listing in the company's servers• Phoning training & Customer contact• Paper format creations

Strasbourg Area, France

• Creation and correction of the layout of an operational textbook • Doorstep selling with suppliers (e-mailing, newsletter, surveys…)• Creation of blog articles

Master'S Degree, International Business

Exchange Program, Business

1st semester of Master's degree (August - December 2014).

Bachelor'S Degree, Marketing & International Business

Exchange Program, Business

Research Project Preparation And Business English

- Marketing Language - Giving Oral Presentations - Writing Reports - Producting questionnaires and conducting interviews - Presenting.

Traditional Mandarin Language Learning Program

Currently enrolled in a comprehensive Traditional Mandarin language learning program, with a minimum duration of 9 months, at the Chinese.