Sergio R. Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Understand customers' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps & Advanced Application coding.Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g., Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g., App Service, containers, serverless, cloud native, etc.) as appropriate.Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment.Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers.Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.Collaborate with other Cloud Solution Architects in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Evangelist of Azure Platform with customers, partners and external communities.

Redmond, Washington, Us

Sr. Field Engineer providing solutions to US Federal Government customers.Microsoft server solutions expertise -Active Directory design and deployment, DHCP, DNS, Exchange, etc.-.Provide on-site technical support solutions for customer service delivery and availability, and ensure satisfaction.Provide field technical support and proactive service presence for groups in the Microsoft Services organization, including Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR). Act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate/government customers, including issues escalated to the highest levels of management. Provide technical support including product technical training onsite, as well as via telephone, and electronic media.Manage hot issues by setting customer expectations, devise and implement action plans.

Redmond, Washington, Us

Field Engineer providing solutions to US Federal Government customers.Microsoft server solutions expertise -Active Directory design and deployment, DHCP, DNS, Exchange, etc.-.Provide on-site technical support solutions for customer service delivery and availability, and ensure satisfaction.Provide field technical support and proactive service presence for groups in the Microsoft Services organization, including Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR). Act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate/government customers, including issues escalated to the highest levels of management. Provide technical support including product technical training onsite, as well as via telephone, and electronic media.Manage hot issues by setting customer expectations, devise and implement action plans.

Hanover, Md, Us

DoD Contractor (US SOUTHCOM)Sr. Citrix Engineering -architecture, deployment, administration and support-.Microsoft Windows 2000/2003/2008 Administration and support. Exchange 2003 Administration and support.Workstation administration and support.

Fort Lauderdale, Fl, Us

Citrix Solutions Architecture and internal development, deployment, administration and support.Worked on moving existing internal infrastructure to Windows 2008 x64 and latest releases of XenApp, XenServer server and other Citrix Solutions.Managed all application repackaging (leveraging Flexera AdminStudio, WIX) of x64 and x86 applications and extensive server-side programming for automating server and application deployments (VBScript, VC++, .NET, and PowerShell)

Morristown, New Jersey, Us

Pre-sales Technical Consultant, advising customers on Avaya’s Unified Communications technology and strategy, training and mentoring Sales Engineers; and architecting, installing and managing cutting- edge demo and compatibility labs worldwide using the latest Avaya, Microsoft, Citrix, IBM and Adobe products.Traveled globally training and deploying technology centers.Participated in product life-cycle with Product Management.Enhanced feature functionality on products.

Hanover, Md, Us

Contractor for Assurant Solutions, Inc.Level IV Engineering, Administration and Support of Enterprise email and application servers for approximately 18,000 users.Managed worldwide servers: Architecture, deployment, support, upgrades, migration, coexistence with other email platforms and applications -Microsoft Exchange, .NET, Citrix, etc.Coordinated work with a distributed workgroup and managed internal user problem resolution and provided root-cause analysis.

Juno Beach, Fl, Us

Architecture, administration and support of an approximate 200-Server Multi-Domain Lotus Notes Infrastructure based on MS Windows NT/2000/2003 and AIX Network Operating System platforms. Supported of approximately 12,000 users in a clustered email environment. Advanced third and fourth tier support. Supported applications servers -approximately 400 groupware applications-. Support of Instant Messaging infrastructure. Provided support of Email Filtering/secure servers and appliances.Developed advanced applications based on Lotus Notes (C++ API), VBScript and C# in support of the day-to-day administration and to enhance reporting and automate procedures.

Fort Lauderdale, Fl, Us

Windows AD and Citrix Presentation Server farm architecture, administration and support. Support of approximately 200 servers and 2000 users.Developed all application client scripts and maintained and supported the core logon scripts for users in the Windows/Citrix farms. Developed application, logon and MFCOM VBScripts to simplify work across farms and reduce administrative overhead. Developed advanced .NET applications (Enterprise Serviced Components, CPS SDK, VBScript and WMI). Used server rapid deployment technologies extensively (Symantec’s Altiris Rapid Deploy) for fast and advanced server deployments. Repackaged or tuned windows applications.On occasion, I also conducted technical interviews and assessments for potential employment or contract opportunities of candidates.

Reston, Va, Us

Contractor for the US Department of Agriculture and US Dept. of Homeland Security in all ports of entry in the state of Florida, cleared resource particularly for secure areas of Miami International Airport and Miami Maritime Port.Architecture, installation, configuration, migration and support of Windows NT/2000 Servers. Desktop support (Windows 98SE and Windows XP) and client installation and configurations. Advanced administration and migration script development.Lotus Notes Administration and Application Development as well as support. Policy and project planning, supervising of contracted statements of work completion.

Information Systems Engineering Technology

Aa, Computer Science