Sergey Korchagin 🚛 🖥️ 🔧 Email & Phone Number

Mykolaiv,Ukraine

• Supervised and successfully created a technical support team of 45+ people.• Created and coordinated daily schedules and workflow of technical support agents.• Interacted with customers and resolved issues in a friendly and timely manner.• Communicated effectively with all levels of management and Developer Team. • Analyzed and structured different types of reports.• Recorded and transmitted technical bugs to other departments.• Improved the KPI of my team.• Conducted meetings for technical support team and interviews for new employees.• Reviewed and made decisions in the most difficult work tasks.• Worked with the company’s internal HRM-system.

Mykolaiv, Ukraine

• Maintained productive work in a team through setting objectives, assessing performance, coaching for improvement• Performed Software testing in Web and Mobile applications• Utilized bug tracking systems to report software anomalies and defects• Worked collaboratively with other departments (QA, Coaching, Development, PM)• Performed regular troubleshooting and maintenance of TrackEnsure ELD application• Provided trucking companies with an Electronic Logging Device solution based on the TrackEnsure platform

Mykolaiv, Ukraine

• Provided excellent customer service to US and Canada customers via email and phone• Responded to customer's requests --Provided diagnostics of TrackEnsure ELD application and reported software bugs• Assisted clients with various ongoing urgent tasks connected to software application• Performed 20+ tasks daily based on customers’ requests

Washington Dc, Usa

• Managed large datasets, interpreted data, and drawed insights from data to inform decisions. • Worked on data-driven projects, such as analyzing chargeback trends, creating reports and dashboards, and conducting data-driven analyses.• Aggregated and visualized the data by using Tableau / Excel• Consulted with management to determine the necessary metrics to be displayed