Sergio Laboy Vega Email & Phone Number

San Juan, Puerto Rico

- Managed service ticket requests granted application licenses, SSL certificates, and ensured compliance with the bank’s IT policies and procedures while doing so.- Contributed to the successful delivery of IT projects within budget, timelines, and quality standards through effective collaboration with colleagues. Played a key role in reducing tickets by a total of 86% within a one-year period by identifying root causes, proposing solutions, and executing improvements in IT processes.- Provided training and support to end-users and team members in order to resolve customer complaints related to IR services. - Acquired proficiency in utilizing a diverse range of banking applications to facilitate precise program access for our esteemed Oriental workforce.

Fort George G. Meade, Maryland, United States

- Research intern ensuring operational security to mitigate threats to tools, tactics and procedures.- Data exploration and analysis to see what common activities were and if there were any errors/missteps committed in the project.- Evaluated potential, yet unknown operational risk and analyzed where room for automation is.

San Juan, Puerto Rico

- Managed service ticket requests granted application licenses, SSL certificates, and ensured compliance with the bank’s IT policies and procedures while doing so.- Contributed to the successful delivery of IT projects within budget, timelines, and quality standards through effective collaboration with colleagues. Played a key role in reducing tickets by a total of 86% within a one-year period by identifying root causes, proposing solutions, and executing improvements in IT processes.- Provided training and support to end-users and team members in order to resolve customer complaints related to IR services. - Acquired proficiency in utilizing a diverse range of banking applications to facilitate precise program access for our esteemed Oriental workforce.