Sérgio Leandro Email and Phone Number
Skills, achievements, or experiences to highlight: strategically leading a significant hotel portfolio in Portugal, operationally leading refurbishments and rebrandings for several major international brands, managing a regional and global team for Lore Group, rebranding and repositioning the Ace Shoreditch, area responsibilities at Morgans/ SBE/ Accor, part of global GM council for Starwood, lecturer in Revenue Management.Summary:With over 20 years of executive leadership in the hospitality industry, I am a passionate optimist and experienced hotelier who is obsessed with unlocking potential. As the Chief Operating Officer at Highgate Portugal, I am responsible for a portfolio of 20 multibranded, multidisciplined, and exciting hotels in Portugal, one of the most significant hotel deals ever realized in the country.Before joining Highgate, I was the Regional General Manager and the Director of Global Sales for Lore Group, where I oversaw the London properties, led the formation of a regional clustered team, and supported the development and growth of the regional portfolio. I also completed the rebrand and repositioning of the Ace Shoreditch into One Hundred Shoreditch, achieving solid results and community engagement in one of London’s most competitive and vibrant scenes. Additionally, I headed up the strategic direction and tactical management of the group’s global sales team that delivered our brands to markets and clients across the world.My core competencies include value creation, owner relations, risk management, entrepreneurship, operational efficiencies, servant leadership, blue ocean thinking, strategy and planning, coaching and mentoring, crisis situations, D&I, and residential and real estate hospitality synergies. I have a Masters Degree in International Hotel Management, and I have been a Lecturer of Revenue Management, a Member of the Le Meridien Global GM Advisory Board, a Board Director for London Southbank BID, and an Author of a research paper on hotel performance measurement. My mission is to help others achieve operational excellence and innovation, while delivering exceptional guest and client experiences.
Highgate Portugal
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Chief Operating OfficerHighgate Portugal Dec 2024 - PresentPortugalC-level lead role for this exciting portfolio and a high-tempo, high- expectations Group. Direct oversight of strategic functions such as Corporate Finance, Asset Management, Hotel mergers and acquisitions, Design & Construction, Operations, Corporate Human Resources, among others. Key mission to lead the successful refurbishment, repositioning of more than half of this portfolio, introducing international brands, while establishing Highgate as the country’s leading reference in Hospitality in its first years in Portugal.
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Senior Vice President OperationsHighgate Portugal Jan 2023 - Dec 2024PortugalAs part of one of the most significant hotel deals ever realized in Portugal, speerheaded by established US Group Highgate Hospitality, I am taking on the role of SVP Operations for a portfolio of 20 multibranded, multidisciplined, and exciting hotels. Accountable for galvanizing a team under a common growth and operations platform, and ultimately driving improvement in operational efficiency, revenue, margin, and guest/client retention for each account in the overall portfolio. Focused on ensuring the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on our clients' requirements, working closely with internal and external partners. Passionate about unlocking the potential of the Group´s GMs, their teams and the various opportunities to introduce original operational concepts for food, beverage, spa, golf and leisure, while supporting an ambitious repositioning process to match each of the hotels to their optimal brand and place in the community.
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Regional General ManagerLore Group Dec 2020 - Dec 2022London, England, United KingdomResponsible for leading the London Region and its hotels for the Lore Group, overseeing London properties and leading the formation of a regional clustered team including strategic support disciplines (finance, sales, marketing, revenue management, human resources, IT) as well as operations. Total turnover of 80m+ gbp and 600 employees. Support the development and growth of the regional portfolio while still leading Global Sales team for the Group on a global scale. Complete rebrand and repositioning of the Ace Shoreditch into One Hundred Shoreditch with solid results and community engagement in one of London’s most competitive and vibrant scenes. -
Director Of Global SalesLore Group Aug 2019 - Dec 2022London, Greater London, United KingdomAccumulated role of director of global sales for Lore Group, which includes hotels such as Sea Containers London, Pulitzer Amsterdam, Riggs Washington and a growing number of successful hotels in gateway global cities. Heading up the strategic direction and tactical management of the group’s global sales team that delivers our brands to markets and clients across the world.
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General ManagerSea Containers London Jan 2019 - Dec 2020London, United KingdomGeneral Manager in charge of the 2019 debut of Sea Containers London on its maiden voyage as an independent property following a full re-branding exercise. With design reminiscent of a 1920s transatlantic cruise liner, award-winning food and drink outlets ranging from rooftop and cocktail bars to a riverside eatery, and a continuously bold energy. Sea Containers London is the distinctive South Bank hotel. It's a destination where glamour meets brutalism- and it is your anchor on the Thames.* Blue Badge awards winner 2019* Lyaness bar in 50 best bars of the World 2019 -
General ManagerSbe Lifestyle Hospitality May 2016 - Dec 2018Mondrian LondonGeneral Manager of the first Mondrian in Europe, peerlessly located on the vibrant Southbank of London. With an already iconic design by Tom Dixon and standing proudly by the river Thames, Mondrian London made its debut in September 2014, boasting 359 keys with river views, award-winning food & destination beverage venues, a complete spa and its own cinema. Rated among the best spots in town, it is truly contemporary, sumptuous, glamorous and simply the place to see and be seen in London. * Winner for multiple awards for 2018 Best Bar in the World- Dandelyan* Winner of 2017 of Hotel of the Year by Lifestyle Awards London* Top 30 places to work in the UK 2018 -
Hotel ManagerLe Meridien Piccadilly Hotel- Part Of Starwood Hotels & Resorts Worldwide, Inc. Apr 2013 - Apr 2016Le Meridien Piccadilly, LondonIn charge of the 280 key historic and profitable Le Meridien Piccadilly London hotel: one of the Le Meridien’s flagship properties. Overseeing all operational departments and working closely with the Starwood London complex, whilst reporting to the country area manager to optimize results. One of Starwood's most successful hotels in its portfolio, making it an hotelier reference to manage.* Coordinated planning of the hotel’s most recent multi-million pound renovation* Restructured executive & operational departments, achieving best ever payroll KPIs* Achieved best ever results for 3 consecutive years & Best in class 52% GOP in 2014* Part of the Global GM Le Meridien Advisory Board -
Complex Director Of Operations & Executive Assistant ManagerSheraton Algarve + Pine Cliffs Residence - Part Of Starwood Hotels & Resorts Worldwide, Inc. Dec 2009 - Apr 2013PortugalConsidered one of the most multifaceted and award winning resorts in Europe due to its large range of services and business models (580 mixed-use keys in 4 hotels; 13 F&B outlets; golf; spa; beach concession; children’s village). Direct responsibilities over the rooms division departments, Food & Beverage, night audit, security, IT, purchasing, leisure & sports, technical services, spa* Developed innovative and successful 360 degree cross training programme* Restructured all operational departments achieving greater efficiencies and margins* Winner of the 2009 Starwood President’s award
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Executive Assistant ManagerSheraton Algarve + Pine Cliffs Residence - Part Of Starwood Hotels & Resorts Worldwide, Inc. Apr 2009 - Nov 2009PortugalPromoted to number 2 in the org structure of the complex, which by now consisted of 4 seperate properties (total 580 keys) operated under different brands and business models (hotel, self catering, timeshare, fractional ownership, pure real estate); complimented by 13 different F&B outlets, a golf course and academy, a beach concession and several other entertainment facilities. Jointly responsible for the operation and management of the resort together with the General Manager and the rest of the executive team. In charge during the absence of the GM.
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Director Of Rooms Division & ResidentialSheraton Algarve + Pine Cliffs Residence - Part Of Starwood Hotels & Resorts Worldwide, Inc. Jan 2008 - Mar 2009PortugalRole included a partial focus on the Residential elements of the job (property owner relations with 100+ individual owners at the resort). Overseeing rooms division departments as well as night audit. Main responsibilities included maximizing guest satisfaction with a strong balance on the financial performance of the various operational departments .* Developed innovative and successful 360 degree cross training programme* Restructured all operational departments achieving greater efficiencies and margins* Created new revenue generating services with over 1 million eur p.a. contribution
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Director Of Revenue ManagementSheraton Algarve - Part Of Starwood Hotels & Resorts Worldwide, Inc. Jan 2002 - Dec 2007PortugalIncreased responsibilities were taken on at this resort, integrating the executive committee of the property, which entailed broader focus on to other revenue streams such as food & beverage, golf, and others; as well as a greater participation and input into the overall management of the resort's operation * Creation of innovative rooms product, generating over 3 million eur p.a.* Developed total revenue management forecast tool in resorts, rolled out to other hotels in Starwood -
Revenue ManagerSheraton Algarve - Part Of Starwood Hotels & Resorts Worldwide, Inc. Sep 1998 - Dec 2002PortugalOne of the youngest revenue managers to have been appointed in the Starwood system, with the key responsibilities being to manage and optimize the revenue of the rooms department of this resort with over 500 keys, comprised of several different models (standard hotel, timeshare, fractional ownership, apartments, villas, etc). Strong emphasis on management of the several distribution channels, including the Starwood-owned central distribution systems; focus on constant market evaluation and price positioning.* Selected to participate in 3 different special task force to visit other hotels and seek revenue improvements * Acted as a functional link during the Le Meridien takeover* Sponsor of first company-wide Revenue Management dedicated to resorts
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Sales & Marketing InternSheraton Algarve - Part Of Starwood Hotels & Resorts Worldwide, Inc. Jun 1998 - Aug 1998PortugalTrainee at the S&M department of this operation, where I got a chance to know all of the administrative and systems aspects of the work within the Starwood framework. Also developed several new tools to be used by the team and carried out market intelligence analysis.
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Hotel InternHotel Alisios Jan 1997 - Dec 1997PortugalTraining in this 4 star, beach- front, highly reputable, independent hotel (125 keys), which is ISO certified. Got a chance to work integrally in most of the departments of the hotel. Good experience on the basics of hospitality
Sérgio Leandro Education Details
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First Class Honours With Distinction -
Revenue Management -
2Nd Class Honours
Frequently Asked Questions about Sérgio Leandro
What company does Sérgio Leandro work for?
Sérgio Leandro works for Highgate Portugal
What is Sérgio Leandro's role at the current company?
Sérgio Leandro's current role is Lifetime Hotelier | Chief Operating Officer @ Highgate Portugal | Leading Multibranded Hotel Portfolio.
What schools did Sérgio Leandro attend?
Sérgio Leandro attended University Of Surrey, Porto Business School, University Of Surrey.
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