Sergio Lopez-Peralta, Lssbb Email & Phone Number

Lehi, UT, US

Riverwoods, IL, US

• Plan and execute multiple high-impact projects, translating company strategies into actionable initiatives, delivering significant ROI, and achieving key strategic objectives
• Drive continuous improvements as a trusted adviser to senior stakeholders, spearheading innovative solutions and collaborating with Finance, HR, and Compliance to ensure successful product implementation
• Launched an HQ talent immersion program for Bank & Card divisions into the new EDGE program, increasing candidate pool capacity 17% and reducing per unit cost investment by $500 per HC
• Guide business units and key partners with support functions to identify opportunities, develop initiatives, and implement innovative solutions while managing and escalating risk and customer-impacting issues
• Leading organizational adoption of AI products and initiatives for multiple large scale customer facing and internal strategies; including the adoption of Microsoft copilot, Google Vertix, Google Gemini, and AmplifAI.

Riverwoods, IL, US

• Build and maintain a strong sense of community within the ERG by organizing social events, mentorship programs, and professional development opportunities.
• Partner with organizational leadership to implement initiatives that address the needs and concerns of the ERG's constituents, and ensure diverse perspectives are integrated into company decision-making.

Riverwoods, IL, US

• Spearheaded cross-functional initiatives to overhaul Card Operations processes, driving forward-thinking strategies and process re-engineering to achieve long-term business goals
• Secured $11M in savings by driving a multi-million-dollar savings initiative through the automation and outsourcing of the Fraud unit
• Reduced attrition 15% by leading enterprise-wide initiatives for Consumer Banking through workforce data analysis and targeted retention strategies

Riverwoods, IL, US

• Championed best practices and drove continuous improvement by facilitating cross-functional workshops and creating innovative solutions to elevate operational performance
• Transformed operational processes by leading Lean methodology-driven initiatives, boosting efficiency and productivity across customer assistance and recovery functions

Riverwoods, IL, US

• Improved operational disciplines by introducing 4DX and DMS training initiatives for collections units through the development of comprehensive training programs
• Cultivated a high-performance culture by mentoring 40 team members, setting clear performance goals, and fostering collaboration to drive exceptional results
• Drove innovative business strategies to strengthen fraud prevention, collection, customer quality, and compliance while mentoring 80 staff and managing HR functions

New York, New York, US

• Oversee all aspects of fraud prevention and servicing, including transaction, payment, and identification fraud.
• Collaborate with cross-functional teams to design and implement innovative fraud prevention strategies while optimizing customer experience.
• Utilize data analytics to develop and execute a world-class fraud strategy that minimizes financial losses.

Riverwoods, IL, US

• Realized benchmark performance in customer-facing metrics by developing and launching coaching, cultural, and training strategies for Credit Operations
• Reduced speed to proficiency in the new hire onboarding process and lowered overall attrition to less than 10% by optimizing training modules and procedures
• Developed and implemented coaching, cultural, and training strategies for Universal acquisitions and underwriting, leading to benchmark performance in customer-facing metrics
• Achieved highest customer care score (2.89/3.00) and overall operational accuracy (99.94%) in the department
• Reduced new hire onboarding time and lowered overall attrition to less than 10% by optimizing training programs

Riverwoods, IL, US

• Elevated team performance 35% by delivering targeted coaching and training, enhancing skills, and achieving measurable improvements in operational outcomes and customer service quality
• Developed and implemented performance improvement plans by analyzing performance metrics and providing actionable feedback for a 30% increase in team productivity

Riverwoods, IL, US

• Guaranteed regulatory adherence by conducting comprehensive audits and reviews, identifying compliance gaps, and introducing corrective actions to maintain stringent regulatory standards
• Partnered with cross-functional teams to integrate compliance requirements into operational workflows, bolstering overall operational integrity and reducing risk exposure

Riverwoods, IL, US

• Improved quality assurance processes by leading detailed assessments and audits, resulting in an 80% improvement in service accuracy and customer satisfaction scores
• Provided in-depth training and support to 50 team members on quality standards and financial best practices

Riverwoods, IL, US

• Mitigated risk exposure by conducting thorough risk assessments and driving risk management strategies, leading to a reduction in potential financial losses
• Monitored and reported on risk trends by tracking key risk indicators and providing actionable insights to senior management, elevating the organization’s ability to respond to emerging threats
• Analyze financial data and credit history to determine the risk of extending credit and recommend appropriate credit terms or limits.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Lean Six Sigma Black Belt Certification

Lean Enterpise Certification