 Manages customer engagement and service delivery of cloud-based software development projects. Leads distributed engineering teams across multiple customers’ projects. (US-based digital-native companies) Collaborates with customer leadership and key stakeholders to improve the efficiency of deliverables. Mentors and develops senior team leaders while managing performance and career development, fostering a culture of innovation through regular 1:1s, feedback sessions, and performance evaluations. Manages risks and issues, define strategy and action plans for risk mitigation. Strategically monitors quality and team productivity through agile methodologies and performance metrics.

 Led a team of IT project managers in delivering software to support B2B products (CRM, Order Management, Service Activation, Business and Operational Support Systems and Partner Platforms integration).  Managed the relationship with the product managers and other stakeholders.  Organized, set up, and directed multiple Agile teams.  Collaborated with engineers, product managers, project sponsors and other internal stakeholders to understand critical business success factors and KPIs.  Scoped and assessed business and technical requirements to balance priorities and direct team members accordingly.  Led project teams in determining project approach, system scope, resource allocation and budget planning.  End-to-end accountability of all technology deliverables for multiple projects.  Managed costs and met budgets.  Mentored and coached project managers in delivery methods and financial management.

 Led the strategic projects, integrating IT teams, business and suppliers. (Deliver).  Relationship with the business and coordinate demands and prioritization. (Ensure Focus on Simplification)  Rolled out the Salesforce CRM solution for the entire sales force and promoters. (+1000 users)  Structured the delivery of robotic process automation (RPA) initiatives in the company. Set up of cross-functional squads (IT, Vendor and business areas representatives).

 Portfolio management with dozens of simultaneous projects. (Scope, Deadlines and Cost).  Developed and executed a multi-year strategic roadmap for improving the company's BI and analytics platform, increasing data-driven decision-making across business units.  Led the implementation of analytics platform on SAS technology. (Analytical Repository for Predictive Models): Next Best Offer, Customer Churn.  Managed software factory vendors in support and turnkey projects. (Costs, Quality).

 Led cross-functional teams in Process, Architecture, Integration and Data Migration (+ 10 million subscribers) in a CRM and Order Management system implementation. Designed automation of sales-to-delivery processes, integrating commercial, credit, activation, and logistical processes. (2 years project and +400 thousand man-hours)  Managed the transition of the CRM and Order Management systems support to the IT operational teams, reducing the number of incidents from 800 to 100 / day.

 Delivered a Revenue Share solution to manage the relationship of Claro and partners in the data services business: +200 partners, reduced 10pp of the cost due to errors.  Managed the development of software platform to integrate partners in the data services business. +5 million transactions processed daily

 Managed a team of software engineers to ensure the pace and quality of its technical deliveries. Led Design and Code Reviews. Provided technical planning, coordination, and support to project managers.Java 2EE, Weblogic, JMS

 EAI software development. Designed and built service-oriented architecture (SOA). Web Portals Development Leader

Java, Internet, Mobile software development

Java, Internet Development. Internet banking software.

 Software factory analyst: Cobol, DB2, Natural Adabas, Assembler, Visual Basic, SQL Windows, Java.