Sergio Martinez Email and Phone Number
Sergio Martinez work email
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Sergio Martinez personal email
Telecommunications Experienced with more than 10 years in Mobile Industry. I have experience as Service Support Manager in mobility solutions and products, New Technologies, International Project Management, Suppliers Management and Customer Management. Sales and Marketing Support.Consistently meeting goals (Sales Support, Customer Satisfaction, KPI, Productivity, Global Projects completion). Proactive, International Environment, Communication skills, well organized, Dynamic polyvalent and very focus to get organization goals.Specialties:• Sales and Marketing technical support management. Product and Solutions implementation and presentation. • Technical Solutions Implementation• Supplier Management• Call Center Management• Operation and technical service support management. Spain, France, Portugal. • Project Management International Environment• Customers and Suppliers Management. International Environment• Customer focus• Technical background: GSM, UMTS, LTE, Cloud Computing, Mobile Platform(Android, WM)
Zeleris
View- Website:
- zeleris.com
- Employees:
- 184
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Service ManagerZeleris Sep 2023 - PresentMadrid, Community Of Madrid, SpainManage Aftersales Department for service and refurbish devices.
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Operations Lead IberiaB2X Care Solutions Jul 2022 - Sep 2023Madrid, Community Of Madrid, SpainOperations Lead After Sales Services for Spain & Portugal. -
Service Director SpainHuawei Cbg España Oct 2018 - Feb 2022Head of Service Department at CBG in Spain. -
Services Manager Spain DevicesHuawei Cbg España Aug 2013 - Sep 2018Manage Customer Services Department for Huawei Spain Devices.
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Customer Services ManagerColt Technology Services Mar 2013 - Aug 2013Manage Customer Services Department for Spain and Portugal to provide direct support to Sales Department. -
Service Support ManagerMotorola Mobility Jan 2010 - Jan 2013o Control and follow up activities in service suppliers. o Sales and Marketing Support, Solution Implementation and product presentation.o Periodical international engineering group review in open issueso KPI control on Repairs Centers following SLA agreed with Carriers.o Lead different international projects in EMEA regiono Process Improvement implementation and control in service supplierso Audit Process. -
Technical Support Lead For Iberia & Sme EmeaMotorola Mobility Nov 2007 - Jan 2010o Control of Services Center to get Technical KPI designated by Organization. Quality Assurance and Audit Responsible on Service Centers to get SLA.o Train Services Center on Repair Process, Products and Tools.o Interface Engineer EMEA on Global Projects. Main reference on different Global projects to manage and implement on EMEA region.o Complaint management and call center interface with global group.o Interface Implementation on call center global projects in all stuffs.Project Managment:o Test System Implementation for level 3 and level 4 repairs for EMEA region.o Test and new solution tools for level 1 and level 2 for EMEA region.o RF test system implementation for level 2 repairs for EMEA region
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Technical Support Engineer & Call Center ManagerMotorola Mobility Nov 2003 - Oct 2007Call center management. Start up operations, negotiations, train management and KPI control to identify key improvements. Get it best cost and customer satisfaction in all around EMEA call center platforms. Added to Technical Support functions.
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Technical Support EngineerMotorola Mobility Jun 2000 - Oct 2003Train Services Centers, Support, Repair Process Stuffs for Spain and Portugal.
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Field Test EngineerMotorola Mobility Mar 1999 - May 2000o Validation of GSM/GPRS terminals using available conformance. o Testing, debugging and escalating on time issues detected and fix requires committing carrier specifications. o Integration and customization test cases for new features replicating scenarios.
Sergio Martinez Skills
Sergio Martinez Education Details
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Universidad Politécnica De MadridMaster Of Business Administration (M.B.A.) -
Telecommunications Engineering
Frequently Asked Questions about Sergio Martinez
What company does Sergio Martinez work for?
Sergio Martinez works for Zeleris
What is Sergio Martinez's role at the current company?
Sergio Martinez's current role is Customer Service Director Spain.
What is Sergio Martinez's email address?
Sergio Martinez's email address is se****@****wei.com
What schools did Sergio Martinez attend?
Sergio Martinez attended Universidad Politécnica De Madrid, Universidad Politécnica De Madrid.
What skills is Sergio Martinez known for?
Sergio Martinez has skills like Mobile Devices, Problem Solving, Operations Management, Sales Support, Supplier Managment, Technical Support, Customer Satisfaction, Project Management, Gsm, Umts, Sales Presentations, Telecommunications.
Who are Sergio Martinez's colleagues?
Sergio Martinez's colleagues are Edwin Posada Rodriguez, Miriovan Lopes Da Silva, Gema Barco Mourelo, Cristhian David Arios Rios, Jemmie Orellana, Antonio Camacho Muriel, Luis Caiza.
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