Sergio Monroy Email and Phone Number
Innovative Learning Experience Designer oriented to meaningful learning with a bachelor's degree in education, emphasizing social sciences, and extensive experience in creating engaging and effective E-learning solutions. Proficient in analyzing data and designing strategies tailored to client needs, utilizing storytelling and gamification techniques to enhance learning experiences. Skilled in the implementation of AI-based tools for BPO, project management, and the development of high-quality training materials.Expert in using Learning Management Systems (LMS) for the setup, adaptation, and support of training content. Adept at monitoring and analyzing training material data to inform strategic decisions. Proven ability to present results and propose new strategies, train diverse teams including trainers, SMEs, staff, and administrative personnel, and manage the creation of E-learning courses for large user bases (1,000+). 9Proficient in tools such as Photoshop, Camtasia, Adobe Captivate, Articulate Storyline 360, and Office 365, ensuring the creation of visually appealing and interactive learning materials.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
-
Learning Experience DesignerTeleperformance Sep 2022 - Present- Analysis of data and design of strategies based on client needs.- Use of storytelling for the creation of E-learning courses.- Knowledge of gamification strategies for learning.- Implementation of AI-based strategies as tools for BPO.- Project management.- Validation and monitoring of audiovisual and gamification material creation.- Analysis and monitoring of E-learning material data.- Use of LMS (Learning Management Systems).- Setup and adaptation of training material in the LMS.- Incident support for training material in the LMS.- Monitoring and analysis of training material data.- Presentation of results and new strategies to be implemented.- Training trainers, SMEs, staff, and administrative personnel on training material.- Creation of E-learning courses for high user volumes (1,000+). -
Bilingual AgentTeleperformance Apr 2021 - Sep 2022Colombia -
Profesor InvestigadorUniversidad Nacional De Colombia Nov 2020 - Jun 2021Bogotá, Distrito Capital, ColombiaObservatorio de Juventud -
Bilingual AgentTeleperformance Colombia Jul 2016 - Jan 2018Bogotá D.C., Colombia
Sergio Monroy Education Details
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Ciencias De La Educacion -
Business/Commerce, General
Frequently Asked Questions about Sergio Monroy
What company does Sergio Monroy work for?
Sergio Monroy works for Teleperformance
What is Sergio Monroy's role at the current company?
Sergio Monroy's current role is Learning Designer | Project Management | Training Development | Education in social sciences.
What schools did Sergio Monroy attend?
Sergio Monroy attended Universidad Distrital Francisco José De Caldas, Servicio Nacional De Aprendizaje (Sena).
Who are Sergio Monroy's colleagues?
Sergio Monroy's colleagues are Sofia Pessoa, Hazel Daco, Leonardo Viana, Sandra Hernandez Muniz, Liz Lopez, Manish Bidhuri, Shantavia Herron.
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Sergio Bernal Monroy
Bogota, D.c. -
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