Sergio Andrés Murillo Email & Phone Number

London, Ontario, Canada

• Assisted management in supervising all aspects of Storybook Gardens, contributing to park's reputation as a key attraction for all families; efforts contributed to high attendance rate of new summer festival program.
• Actively supervised staff to create a culture of safety, resulting in the early detection and intervention of dangers to staff and guests.
• Established ongoing relationships with Leadership Staff, other City of London Employees, and external contractors to solve problems collaboratively, thus allowing the most qualified person to address the problem.
• Innovated a visual method for coordinating lost child emergencies to improve response times, contributing to a near 100% park-wide resolution rate in 2024.

London, Ontario, Canada

• Worked with participants and MRI technicians to administer behavioral and neuroimaging protocols, resulting in high quality data.
• Uploaded and carefully organized research data onto a secure server to verify the completeness of database; attention to detail identified and helped correct several causes of low-quality data.

Calgary, Alberta, Canada

• Collaborated with manager to train and support team of 9 instructors for a new bike camp location; camp exceeded satisfaction survey, enrollment and financial performance metrics.
• Tailored communication to fit the needs of parents to persuasively market company services, resulting in 20% growth in re-registration rates.
• Applied psychology knowledge to mentoring instructors on behavioral management strategies, resulting in similar levels of satisfaction between children with and without special needs.
• Actively supervised staff and campers to enforce safety policies, resulting in zero major injuries.

Calgary, Alberta, Canada

• Motivated students to set goals in mathematics and create study habits, leading to an average of a 10% increase in grades in provincial math assessments.
• Applied knowledge of psychology to create personalized learning assessments for parents to identify their child's strengths and weaknesses in math, resulting in improved recommendations for teaching each student.
• Marketed services through online advertisements and word of mouth, resulting in 5 long-term clients over two years.

Calgary, Alberta, Canada

• Recruited and supervised multiple teams of flyer distributors throughout two summers to increase brand awareness throughout Calgary neighbourhoods, resulting in a 50% increase in customer inquiries.
• Generated 14 leads over two weeks through door-to-door cold calling, allowing company to close a five-figure roofing contract.

• Developed and executed two social media marketing projects in the roofing industry.
• Interviewed customers to write articles about their experiences, designed Facebook ad campaigns resulting in brand awareness reaching 50,000 users and generating 100 leads.
• Delivered data-focused presentations to communicate progress and results of my project to clients, allowing them to understand the impact of my services.

Calgary, Alberta, Canada

• Demonstrated accountability for customer's property by preventing and cleaning paint spills, resulting in multiple generous tips from clients.
• Established positive relationships with clients and co-workers to solve problems safely in quickly, resulting in a 0% injury rate throughout the summer.

Rocky View County, Alberta, Canada

• Provided excellent customer service as a cashier the peak christmas retail season, resulting in efficient movement of customers through the store.
• Cleaned and organized assign areas to enhance store optics; efforts resulted in consistent compliments on the cleanliness of the area by customers, managers and co-workers.