Sergio Andrés Murillo Email & Phone Number

London, Ontario, Canada

• Assisted management in supervising all aspects of Storybook Gardens, contributing to park's reputation as a key attraction for all families; efforts contributed to high attendance rate of new summer festival program.• Actively supervised staff to create a culture of safety, resulting in the early detection and intervention of dangers to staff and guests.• Established ongoing relationships with Leadership Staff, other City of London Employees, and external contractors to solve problems collaboratively, thus allowing the most qualified person to address the problem.• Innovated a visual method for coordinating lost child emergencies to improve response times, contributing to a near 100% park-wide resolution rate in 2024.

London, Ontario, Canada

• Worked with participants and MRI technicians to administer behavioral and neuroimaging protocols, resulting in high quality data.• Uploaded and carefully organized research data onto a secure server to verify the completeness of database; attention to detail identified and helped correct several causes of low-quality data.

Calgary, Alberta, Canada

• Collaborated with manager to train and support team of 9 instructors for a new bike camp location; camp exceeded satisfaction survey, enrollment and financial performance metrics.• Tailored communication to fit the needs of parents to persuasively market company services, resulting in 20% growth in re-registration rates.• Applied psychology knowledge to mentoring instructors on behavioral management strategies, resulting in similar levels of satisfaction between children with and without special needs.• Actively supervised staff and campers to enforce safety policies, resulting in zero major injuries.

Calgary, Alberta, Canada

• Motivated students to set goals in mathematics and create study habits, leading to an average of a 10% increase in grades in provincial math assessments.• Applied knowledge of psychology to create personalized learning assessments for parents to identify their child's strengths and weaknesses in math, resulting in improved recommendations for teaching each student.• Marketed services through online advertisements and word of mouth, resulting in 5 long-term clients over two years.

Calgary, Alberta, Canada

• Recruited and supervised multiple teams of flyer distributors throughout two summers to increase brand awareness throughout Calgary neighbourhoods, resulting in a 50% increase in customer inquiries.• Generated 14 leads over two weeks through door-to-door cold calling, allowing company to close a five-figure roofing contract.

• Developed and executed two social media marketing projects in the roofing industry.• Interviewed customers to write articles about their experiences, designed Facebook ad campaigns resulting in brand awareness reaching 50,000 users and generating 100 leads.• Delivered data-focused presentations to communicate progress and results of my project to clients, allowing them to understand the impact of my services.

Calgary, Alberta, Canada

• Demonstrated accountability for customer's property by preventing and cleaning paint spills, resulting in multiple generous tips from clients. • Established positive relationships with clients and co-workers to solve problems safely in quickly, resulting in a 0% injury rate throughout the summer.

Rocky View County, Alberta, Canada

• Provided excellent customer service as a cashier the peak christmas retail season, resulting in efficient movement of customers through the store.• Cleaned and organized assign areas to enhance store optics; efforts resulted in consistent compliments on the cleanliness of the area by customers, managers and co-workers.