Sergio Novelli

Sergio Novelli Email and Phone Number

Chief Information Officer at Agos - Crédit Agricole @ Agos Ducato
Sergio Novelli's Location
Milan, Lombardy, Italy, Italy
Sergio Novelli's Contact Details

Sergio Novelli work email

Sergio Novelli personal email

Sergio Novelli phone numbers

About Sergio Novelli

Over 20 years of General Management and consulting experience built working in complex and multinational environments, dealing with physical and digital channels for sales and customer service.Directly leading as manager and consultant numerous Business and Digital Transformation projects worldwide in Telecommunication, Broadcasting, Financial Services and Retail industries, thus developing a cross functional experience in helping companies incorporating Digital in their strategy and operations.Proven ability in reporting and managing relationship with CxO level, working within the company and in central international organization.Entrepreneurial attitude in designing or re-booting departments and international offices within large and small organisations.Operations and programme management know how built coordinating vertical and horizontal teams (commercial, sales, technical, legal, customer operations).Marketing and strategy on Digital, comprising e-commerce, m-commerce, info-commerce and self-care on mobile and web, with expertise on social media channels.Ability to bridge technical capabilities with commercial benefits, especially in the innovation domain.I hold a MS and MSC in Electronic Engineering form Milan Polytechnic and an MBA from Henley Management college.Specialities: digital transformation, product and platform development strategy, online crm, social media, digital communication channels, digital marketing

Sergio Novelli's Current Company Details
Agos Ducato

Agos Ducato

View
Chief Information Officer at Agos - Crédit Agricole
Sergio Novelli Work Experience Details
  • Agos Ducato
    Chief Information Officer
    Agos Ducato Apr 2017 - Present
    Milano, It
    In charge of running the Technology department of Agos and enabling the digital transformation of the company, connecting business and IT to support the launch of new products and services
  • Henry Stewart Publications
    Editorial Board Member - Journal Of Digital & Social Media Marketing
    Henry Stewart Publications Jan 2017 - Present
    London, London, Gb
    Journal of Digital & Social Media Marketing is the major peer-reviewed, professional journal for all those involved in the marketing of products or services using digital channels. Its overriding goal is to provide an authoritative, practitioner-focused forum to support the professional development of all those working in, or entering, the field. As such, the Journal’s content is both of direct relevance to the practice of digital marketing and intellectually rigorous.
  • Chili S.P.A.
    Chief Customer Officer - Italy, Uk, Germany, Poland And Austria
    Chili S.P.A. Apr 2016 - Mar 2017
    Milan, Lombardy, It
    CHILI is offering on-demand Premieres and TV Shows in streaming and download on all Internet-connected devices (TV, PC, mobile, tablets, Chromecast). The service is offered in Italy, UK, Germany, Poland and Austria.Responsible for defining and implementing the strategy for customer acquisition, retention and value management thus maximising the level of service and overall profitability.The role covers the definition of:- Product roadmap- Digital marketing campaigns for customer acquisition- Pricing and promotions- Customer lifetime value management - Profitability increase strategies- Customer service policies- All communication and social media strategies
  • Business Integration Partners
    Director Uk Office
    Business Integration Partners Feb 2014 - Mar 2016
    Milano, Italy, It
    Business Integration Partners is a management consultancy company, offering management consulting and business integration services with over 1.400 consultants operating in 11 countries.In charge of managing the operations of the BIP UK offices and all the local consulting and business development activities. Specific focus on Digital Transformation, Digital Strategy and Innovation Projects within strategy, marketing, sales, customer operations and technology clients for the whole BIP Group (EU, South America and Middle East areas).
  • Doxa Digital
    Managing Partner
    Doxa Digital Mar 2013 - Jan 2014
    Doxa Digital helps companies willing to integrate digital activities into their business, starting from the knowledge of attitude and insights of customers provided by the companies of Doxa Group.We provide strategic digital consultancy aggregating excellences in the digital space related to Customer Insights, Social Media and Digital PR, Digital Performance, E-commerce, Usability, Design and Analytics.Managing the startup of Doxa Digital, with the aim of integrating Doxa group offering with specific consulting skills on digital transformation.
  • Vodafone
    Head Of Demand And Technology Architecture
    Vodafone Apr 2010 - Feb 2013
    London, Gb
    Manage the technical product portfolio and platforms evolution for Vodafone Italy. Address overall strategic evolution of IT and Network architecture. Scout and deepen opportunities for innovation coming from technology.
  • Vodafone
    Head Of Online Services
    Vodafone Sep 2008 - Apr 2010
    London, Gb
    Increasing online revenues, stimulate self-care usage, guarantee profit & loss achievements through management of Vodafone Italy website (www.vodafone.it), its online shop and its community.- Definition of the online sales strategy for Vodafone Italy product portfolio - Define and implement the e-care strategy to support online management of customers- Define and develop site structure and content- Manage operations to support achievements of above targets - Define the strategy and approach to manage Vodafone Italy presence on Social Media- Develop the Vodafone Italy customers' community on Vodafone Lab (http://lab.vodafone.it)- Manage third parties and relationship for online partnership
  • Vodafone
    Head Of Consumer Commercial Products And Services
    Vodafone Jul 2006 - Sep 2008
    London, Gb
    Project and Programme mangament activities to support the development of consumer commercial products/services/processes requested by the Consumer and Sales Division. The activity requires the coordination all the other Company's departments with targets related to time to market, cost control and quality delivery.- Management of the roadmap of products and services for the Consumer Division- Administration and definition of the overall Product Development Process for Vodafone Italy- Definition and monitoring of sales processes - Analysis of quality for processes and products and subsequent definition of improvment actions- Competitors monitoring and customer experience analysis- Responsibility for the definition of product and processes customer experience
  • Vodafone
    Offer And Cb Product & Services Manager
    Vodafone Nov 2003 - Jun 2006
    London, Gb
    Commercial Project and Programme manager activities to support the development of products and services offered to Vodafone Italy consumer customers. Dealing with all the involved Departments to manage the related development projects monitoring timing, cost and quality.
  • Vodafone
    Technical Project Manager
    Vodafone Jun 2002 - Nov 2003
    London, Gb
    Vodafone technical representative in the Simpay initiative (alliance between Vodafone, T-Mobile, Telefonica and Orange to define interoperability standards for mobile payments)
  • Sol-Tec Soluzioni Tecnologiche - A Business Unit Of Par-Tec S.P.A.
    Technical Project Manager
    Sol-Tec Soluzioni Tecnologiche - A Business Unit Of Par-Tec S.P.A. Jul 1999 - Jun 2002
    Milan, Mi, It
    System Architect and then Technical Project Manager for a Trading Online platform developed developed using innovative web technologies for the Italian banking market
  • Ultimobyte Srl
    Security And Web Expert
    Ultimobyte Srl Jun 1998 - Jun 1999
    In charge of helping Ultimobyte customers in defining security policies for their Company, supporting the rollout of antivirus and firewall. Responsible of the website of the company.
  • Edi.Ermes
    It Consultant
    Edi.Ermes Jan 1994 - Jul 1996
    Milano, Italia, It
    Working part time to develop software for internal management purposes and to maintain liasion with third parties to develop educational products (cd-rom) and the web presence of Edi Ermes.Journalist for "Il fisioterapista" and "Sport & Medecina" reviewing medical software and web sites.

Sergio Novelli Skills

Telecommunications E Commerce Strategy Mobile Devices Crm Management Program Management Product Development Start Ups Mobile Applications Customer Experience Team Management Product Management Integration Wireless Innovation Competitive Analysis Mobile Payments Social Media Online Marketing Digital Strategy Marketing Strategy Digital Marketing Online Strategy Cross Functional Team Leadership Analytics Mobile Technology Business Intelligence Leadership Mobile Marketing Go To Market Strategy Product Marketing Project Portfolio Management Operations Management Leading Organizational Change Web 2.0 Strategic Partnerships Change Management General Management Web Analytics Marketing Communications Mobile Project And Programme Management Web Strategy Cloud Computing Multichannel Customer Experience Vas Security

Sergio Novelli Education Details

  • Henley Business School
    Henley Business School
    Business Administration
  • Vodafone Global Leadership Program
    Vodafone Global Leadership Program
  • Cefriel - Politecnico Di Milano
    Cefriel - Politecnico Di Milano
    Electronic Design Automation
  • Politecnico Di Milano
    Politecnico Di Milano
    Computer Science

Frequently Asked Questions about Sergio Novelli

What company does Sergio Novelli work for?

Sergio Novelli works for Agos Ducato

What is Sergio Novelli's role at the current company?

Sergio Novelli's current role is Chief Information Officer at Agos - Crédit Agricole.

What is Sergio Novelli's email address?

Sergio Novelli's email address is se****@****ail.com

What is Sergio Novelli's direct phone number?

Sergio Novelli's direct phone number is (+39)-026*****

What schools did Sergio Novelli attend?

Sergio Novelli attended Henley Business School, Vodafone Global Leadership Program, Cefriel - Politecnico Di Milano, Politecnico Di Milano.

What are some of Sergio Novelli's interests?

Sergio Novelli has interest in Finance And General Management, Sci Fi, Movies.

What skills is Sergio Novelli known for?

Sergio Novelli has skills like Telecommunications, E Commerce, Strategy, Mobile Devices, Crm, Management, Program Management, Product Development, Start Ups, Mobile Applications, Customer Experience, Team Management.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.