Sergio Nugent Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

- Collect qualitative customer data on the Verizon Express in-store workflows designed to streamline a customer's ability to purchases - Analyze research data in order to identify friction points in customer experience (CX)- Develop concepts and methods to optimize CX and improve CSAT/NPS scores- Consistently exceed forecasted KPIs in the area of revenue per client-Create high fidelity prototypes of kiosk UI to show design improvements, and collaborate with Verizon corporate CX team on the future implementation.- Led collaboration with senior management team resulting in first-step changes to improve procedural protocols across all Verizon Express stores

Beaverton, Or

- Appraised and purchased vehicles for the company using an ROI analysis that maximized profits and resulted in achieving monthly vehicle purchase quotas- Dialed 100-120 cold calls daily leveraging SendSmart and vAuto Provision. Achieved approx. 15% conversion rate - Used Kelley Blue Book lead-generating software to target customers resulting in 20% conversion rateNever failed to hit target bonuses. Consistently achieved minimum of 130% of monthly quotas and up to 220% - Led campaigns to strengthen the company's online presence- Provided consistently excellent customer service which led to being acknowledged as the top performer in receiving the most positive reviews online of any employee in the company at that time

Portland, Oregon Area

- Co-founded an oil processing facility and medical/retail dispensary- Led business to produce $1.2m in gross annual revenue, making it profitable within first year of operation- Created a B2B strategy around processing local farms' cannabis byproducts into oil and providing an outlet for it via retail making it the first of its kind in the Portland area- Managed two supervisors and five sales employees in a retail storefront- Maintained oversight of marketing and advertising - Co-designed retail space aesthetics and back-of-house functions

Portland, Oregon Area

- Conducted Spanish/English medical and general interpretation for medical providers and patients - Created a welcoming environment in which patients and medical providers could communicate seamlessly, accurately, and concisely