Sergio Nugent Email & Phone Number

Portland, Oregon Metropolitan Area

- Collect qualitative customer data on the Verizon Express in-store workflows designed to streamline a customer's ability to purchases - Analyze research data in order to identify friction points in customer experience (CX)- Develop concepts and methods to optimize CX and improve CSAT/NPS scores- Consistently exceed forecasted KPIs in the area of revenue.

Beaverton, OR

- Appraised and purchased vehicles for the company using an ROI analysis that maximized profits and resulted in achieving monthly vehicle purchase quotas- Dialed 100-120 cold calls daily leveraging SendSmart and vAuto Provision. Achieved approx. 15% conversion rate - Used Kelley Blue Book lead-generating software to target customers resulting in 20%.

Portland, Oregon Area

- Co-founded an oil processing facility and medical/retail dispensary- Led business to produce $1.2m in gross annual revenue, making it profitable within first year of operation- Created a B2B strategy around processing local farms' cannabis byproducts into oil and providing an outlet for it via retail making it the first of its kind in the Portland area.

Portland, Oregon Area

- Conducted Spanish/English medical and general interpretation for medical providers and patients - Created a welcoming environment in which patients and medical providers could communicate seamlessly, accurately, and concisely