Design and execute strategies plans of update, review and design business processes.Design training strategies to ensure the business processes understanding.Define the framework of global business processes.

Design Use Cases for Sales, Postsales, Billing for Digital Transformation project IPLAN (Argentina).Order Manager configuration and process definition.System testing (QA), Acceptance testing (UAT/EUT) test leader.

Manage the installation and configuration of data centers for WOM telecommunications.Lead the Business Processes improvement.Lead the Business Analyst team.

Manage Operations and IT department handling CRM, Billing, Accounting, and Inventory systems.Control budget of new develpments and requirements.Negotiation with providers and customers.

Lead the Business Processes definition workshops for the Digital Transformation Project for TigoUNE. Colombia.Best practices of the Telecomunications business processes.Manage the handover to development and architecture teams.Data governance and control to migrate data from old systems to new ones.

Digital Transformation Project for Telefónica Colombia. Lead the team to complete on time the High-Level Design/Low Level Design designs anddefinitions for the mobile, fixed and corporate business.CRM, Product Catalogue, Billing System.Guide development team to deliver on time.Support testing team on defect identification and solution.

Digital Transformation Project for Entel Chile. Business Processes definition based on e-Tom.

Digital Transformation Project for Claro Colombia Succesful preparation of the Business Units in the new systems use. (Training, Business Readiness, Testing). Project Manager of Business Processes, Training, Business Impact Assesment, Testing. Productio support in CRM, AAM, OMS, for prepaid customers. Digital Transformation Project for Telefónica Perú, Chile, Argentina Business Processes (COP, CHQ, CP, CDNP) design and approval for B2C and B2B. Digital Transformation… Show more Digital Transformation Project for Claro Colombia Succesful preparation of the Business Units in the new systems use. (Training, Business Readiness, Testing). Project Manager of Business Processes, Training, Business Impact Assesment, Testing. Productio support in CRM, AAM, OMS, for prepaid customers. Digital Transformation Project for Telefónica Perú, Chile, Argentina Business Processes (COP, CHQ, CP, CDNP) design and approval for B2C and B2B. Digital Transformation Project for VIVO Brasil BPM for convergent solution and quad play. Business Readiness consultancy (Change management) for Business Units. Digital Transformation Project for AT&T México Strategy definition: Known differences, UAT and Operations support Show less

Business Processes team leader for the Mobile Wallet product, developed in LATAM Movistar Argentina, Peru, Mexico and Colombia

Design and construction consultancy for the different disaggregation levels of the AS IS and TO BE processes in the ARIS management tool with BPM focus.

Chain of value assurance for the product development focused in massive and corporative segments. Network management direction process improvement. Creation of the model of fail support attention for the project Backhaul Telefonica Telecom - Movistar. Projects: Technicians schedule automation, Network and services automation, Consolidation of the Data Warehouse information.

Regional project management for the new products and services at the network VP.Negotiation with system suppliers.

Process creation for new systems of management.Development of the strategy of capacitation for the final users of the ATIS system.