Sergio Pablo González Email & Phone Number

Guatemala

Guatemala

• Leading the team of project managers within the IT Directorate.• Implementing delivery management best practices to enhance the effectiveness and efficiency of products generated by the IT Directorate.• Designing, documenting, and implementing the project management framework, development lifecycle, and delivery management within the department.• Collaborating with various IT Directorate teams to ensure alignment with strategic objectives.• Promoting and coaching key roles in the best practices of project management.• Configuring and managing Jira Software and Confluence according to departmental needs.• Directing programs to maximize desired outcomes.

Guatemala

• Leading key strategic projects within the organization, ensuring alignment with business objectives.• Designing and implementing an efficient and adaptable project management framework for the entire company.• Conducting a comprehensive Portfolio of Projects, covering all areas of the organization.• Developing and crafting project artifacts, including essential templates and documents for project management.• Creating strategic dashboards and detailed reports to provide visibility and tracking of projects to the executive group.

Guatemala

Principal responsabilities: • Plan and manage delivery of IT solutions by using methodologies that include waterfall, PMPmethodology, and SCRUM.• Served as Business Process Manager and lead a cross-functional team in the planning, design,development, and deployment of new systems and enhancements to existing systems.• Coordinate and perform in-depth tests for end-user reviews.• Maintaining project timeframes, budgeting estimates and status reports as required.• Monitoring overall progress and use of resources, initiating corrective action where necessary.• Maintaining an awareness of potential interdependencies with other projects and their impact.• Coordinating project team members and developing schedules and individual responsibilities.• Organizing meetings to discuss project goals and progress.

Guatemala

✔ Generation of reports for tracking goals and sales in Excel format (macros, complex formulas, programming options).✔ Support in ensuring compliance with the ISO 9001: 2008 quality policy.✔ Recognition of extraordinary performance during the second half of 2015.

Guatemala

Customer Service Representative in the call center department, specializing in handling inquiries related to credit and collections.

Master Of Business Administration - Mba, Administration And Business Management

Currently receiving a scholarship at CEREM International Business School, business school with more than 40 years leading the training.

Bachelor'S Degree In Business Administration, Administration And Business Management

Activities and Societies: Vocal V de la Junta Directiva de Seminario de Graduación del año 2018.✔ Pensum closed with 89 points average. ✔.