I am currently in charge of developing sales force teams as well as leading commercial, logistical, administrative and portfolio rotation strategies with the objective of maximizing sales revenues. I am in charge of the commercial structure of 20 sales rooms in areas of Norte de Santander and the Colombian coast, as well as an administrative team and sales force composed of 120 collaborators.

Through market analysis and research and the operational implementation of the commercial plan, I contributed to the fulfillment of commercial budgets, to the increase of loyalty indexes and better positioning of the institution, increasing the portfolio of services.I worked with a team of 7 academic program coordinators, 1 financial assistant and 40 professors. I was responsible for a budget of 5.6 billion pesos, distributed to 550 first-time students and 2,000 continuing students. In accordance with this management, we achieved: - 100% compliance with the goal of students enrolled, 103% in first-time students and 125% in continuing students, - 95% satisfaction with the service (10 points above the previous year). - 10% increase in student participation with a total of 720 attendees at the inter-institutional event "Semana del Tecnólogo".

I was in charge of improving client segmentation and increasing the portfolio of services through the design of the Institutional through the design of the Institutional Marketing Plan, including the media plan, sales funnel and customer satisfaction funnel and customer satisfaction tracking. In addition to monitoring the quality management quality management system and designing the Institutional Marketing Plan focused on reaching the enrollment budget of 920 million 920 million pesos annual enrollment budget.During this period I worked with the Quality Management and the Quality Coordination in synergy with the Dean, Quality Coordinators and the Dean's Office. with the dean, program coordinators and directors.This allowed me to increase operational efficiency in internal processes by 15% and to increase student satisfaction by 10%. increase graduate satisfaction by 10%. In addition to this, I achieved institutional certification in the Quality Management System ISO 9001:2015 standard.

By developing the processes related to the management of marketing schemes: customer service, commercial advice, neighborhood shots and exhibition design, we maximized sales revenue. I was also responsible for CRM analysis for launching local marketing campaigns.I was in charge of a Sales Force composed of 20 commercial advisors and a budget of 2,000 million pesos per year. of 2000 million pesos per year.Thanks to this management, the satisfaction indicator reached 92% with a 5-point increase over the previous year, thus increasing the quality of customer service.

I led the processes related to the administration of commercialization schemes: customer service, commercial advice, neighborhoods and exhibition design, complying with the established sales budget. I was in charge of 5 commercial advisors and 1200 million pesos per year. Thanks to the development of local marketing activities, weekly follow-up of figures by product line, relocation of references in point-of-sale displays, improvement of customer service with training and coaching, construction site censuses, perifoneo and leafleting, we met the annual sales budget.

- Personnel management in charge.- Recording and billing of orders.- Control of physical and kardex inventories.- Administration of personnel in charge.- Monthly compliance of management indicators.- Negotiation and monthly freight settlement.- Logistic management of distribution and dispatches.

- Guarantee the application of research procedures and policies to respond to claims, complaints and claims (PQRS).- Management of billing systems and application of accounting notes.- Daily compliance of productivity and quality indicators.

- Analysis and evaluation of the main distribution channels and commercial strategies of the sector cluster, Opening new businesses.- Design of a national marketing strategy for the Santander jewelery sector.- Formulation and application of market studies in the metropolitan area of ​​Bucaramanga.

- Coordination of production master plan, testing and quality tests.- Supervision of production lines ensuring the procedures determined by the quality department including occupational health and safety standards.- Propose adjustments and improvements.- Search for satellite workshops for sample making and production.