Sergio Rincon Email & Phone Number

• Developed a custom scoped application and designed a service portal enabling end users to request loaner vehicles via the Service Catalog.
• Automated manual processes by customizing UI Action with JavaScript, reducing inventory check time by 20%.
• Reduced data inconsistencies by 50% through importing vehicle inventory data.
• Streamlined data entry by configuring fields to auto-populate based on data selections using client scripts and script includes.
• Troubleshot and debugged issues related to business rules created to update data between related tables.

Adelaide, South Australia, Australia

• Demonstrated proficiency in the ServiceNow platform through instructor-led and on-demand coursework, case studies, and projects.
• Conceptualized and configured custom applications within multiple ServiceNow instances using form configuration, scripting, Service Catalog configuration, Web Services, Homepage, Dashboard, and Service Portal.

Melbourne, Victoria, Australia

Development and maintenance of a Web Application built in Python-Django to manage services offered by Nationwide Movers Pty Ltd, a removals industry company. Deployment on AWS with Elastic Beanstalk Platform.

Neiva, Huila, Colombia

Provide professional services to design and develop the HTML version for 400 research articles for the scientific journals postulated to the indexing announcement of Colombian specialized scientist journals - Publindex.

Neiva, Colombia.

Testing and deploying the onboarding software and training end users.Implementation of overtime management software.Manage corporate applications, granting access requests for users.Database management and report design for enterprise applications.Manage ICT company assets via internal asset management software to reduce company shortage/security.

Certificate Iv In Information Technology, Information Technology

Systems Engineer Degree, Computer Engineering