Sergio Rodríguez Moncada Email & Phone Number

Mexico

Head of Product and Service for LATAM

Monterrey Area, Mexico

Head of service for México & LATAM- Direct support to local partners in Mexico and LATAM region- Technical and Commercial Sales- Trainings, Webinars, Roadshows and Expos- Complete After-sales service and solutions support- Relationship development with current and potential customers- Managing strategic relationships with OEM partners and accounts- Hiring, coaching and development of new team members- Coordinate a multidisciplinary team- Support in… Show more Head of service for México & LATAM- Direct support to local partners in Mexico and LATAM region- Technical and Commercial Sales- Trainings, Webinars, Roadshows and Expos- Complete After-sales service and solutions support- Relationship development with current and potential customers- Managing strategic relationships with OEM partners and accounts- Hiring, coaching and development of new team members- Coordinate a multidisciplinary team- Support in Residential, Hybrid, C&I and Utility projects- Lead residential and commercial product development in LATAM.- Screening project opportunities and feasibility assesment- Tenders support- Bussiness development and strategic planning in LATAM- Launching new products into the market.- Coordination between China HQ and LATAM- Direct interface with Ginlong´s R&D and engineering teams globally.- Monitor market trends and government/regulatory conditions and assess their future impact. Show less

Mexico City Area, Mexico

Huawei Service Site Manager for the Magdalena II 232 MW Solar Plant.

Monterrey Area, Mexico

Technical Support and Repair Center Team Leader for México & Central América.Lead daily after sales operations and engineering staff of multiple disciplines, assign daily tasks and enforce discipline within company policies.Maintain safe and clean work environment by educating and directing personnel on the use of all service points, equipment, and resources; maintaining compliance with established 5's policies and quality procedures.Troubleshooting of solar inverters and follow… Show more Technical Support and Repair Center Team Leader for México & Central América.Lead daily after sales operations and engineering staff of multiple disciplines, assign daily tasks and enforce discipline within company policies.Maintain safe and clean work environment by educating and directing personnel on the use of all service points, equipment, and resources; maintaining compliance with established 5's policies and quality procedures.Troubleshooting of solar inverters and follow up to all cases for a complete after sales service.B2B / B2C quoting and negotiation of repairs, services and non-warranty cases. Development of strategies and training for preventive maintenance to avoid wrong installations.Responsible to implement, execute and further develop projects or activities related to the repair and support for all our products in México and Central America, according to the industry needs.Implementing Lean Manufacturing methodology and continuous improvement initiatives in the site, in coordination with our HQ in Austria.Coordinate the implementation of new processes and methods in order to reduce customers waiting time and reduce claims.Motivate, develop and coordinate the Tech Support and Repair teams to ensure case resolution, customer satisfaction, and the fulfillment of all our objectives in accordance with our high-quality standards and local regulations.Stakeholder engagement with various third parties such as government officials, distributors, installers and final users. Lead generation and follow up.Technical Advice, Training and Consultancy services to all our clients into the constantly changing and challenging Mexican energy market.Spare parts inventory management to assure parts availability.Data gathering and analysis for PV design, cost estimate, energy modeling, and engineering.Pv Systems performance evaluation, diagrams review and site visits.Trade shows and Sales support when required.Lead generation and prospect follow up. Show less

Terneuzen Area, Netherlands

Power and Utilities - Environmental Technology Centre.Concept and Cost Projection of a Full Scale Mild Desalination Plant at Dow manufacturing site for the E4Water Project - Economically and Ecologically Efficient Water Management in the European Chemical Industry - Case Study 1.- Analysis and selection of water treatment technologies in terms of sustainability, water and energy efficiency.Knowledge in ISO 14001.- Design of a Full-Scale Plant based on the results of a pilot… Show more Power and Utilities - Environmental Technology Centre.Concept and Cost Projection of a Full Scale Mild Desalination Plant at Dow manufacturing site for the E4Water Project - Economically and Ecologically Efficient Water Management in the European Chemical Industry - Case Study 1.- Analysis and selection of water treatment technologies in terms of sustainability, water and energy efficiency.Knowledge in ISO 14001.- Design of a Full-Scale Plant based on the results of a pilot plant and calculation of the CAPEX and OPEX of three proposed solutions, as well as the overall environmental impact. - Constant cooperation between Evides (water company) and the E4Water team in Europe.- Constant interaction with the stakeholders to find the most promising treatment technology.This project has received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under grant agreement n° 280756. Show less

Terneuzen Area, Netherlands

Concept and Cost Projection of a Full Scale Mild Desalination Plant in the Chemical Industry for the E4Water Project: Case Study 1.- Analysis and selection of water treatment technologies in terms of sustainability and energy efficiency.- Design of a Full-Scale Plant based on the results of a pilot plant and calculation of the CAPEX and OPEX of three proposed solutions, as well as the overall environmental impact. - Constant cooperation between Evides (water company) and the… Show more Concept and Cost Projection of a Full Scale Mild Desalination Plant in the Chemical Industry for the E4Water Project: Case Study 1.- Analysis and selection of water treatment technologies in terms of sustainability and energy efficiency.- Design of a Full-Scale Plant based on the results of a pilot plant and calculation of the CAPEX and OPEX of three proposed solutions, as well as the overall environmental impact. - Constant cooperation between Evides (water company) and the E4Water team in Europe.- Constant interaction with the stakeholders to find the most promising treatment technology. Show less

Monterrey Area, Mexico

- Customer relationship management (CRM). Problem solving and analysis of all the quality matters to all clients.- Maintain and ensure that ISO quality control practices and procedures are continuously meet and product integrity is preserved prior shipment. Knowledge in ISO 9001.- Audit of all the internal and external measurement equipment.- Revision and administration of all the quality documentation in accordance to the different specifications of each of our highly diverse range… Show more - Customer relationship management (CRM). Problem solving and analysis of all the quality matters to all clients.- Maintain and ensure that ISO quality control practices and procedures are continuously meet and product integrity is preserved prior shipment. Knowledge in ISO 9001.- Audit of all the internal and external measurement equipment.- Revision and administration of all the quality documentation in accordance to the different specifications of each of our highly diverse range of clients around the globe by a constant and direct communication.- Data gathering and analysis of field data in case of non-conformity to be used in improvement opportunities and corrective actions.- Identify Quality issues and drive corrective actions to resolve them through root cause analysis and provide recommendations for corrective action. 8D methodology.- Create and manage quality manuals and procedures, as well as fulfillment of all the specifications and requirements for raw material, production, inspection, documentation, shipment and final delivery to our clients. Show less

Monterrey Area, Mexico

- Identification, reduction, and elimination of non-efficiency processes in the production line with constant supervision and follow up. Data gathering, analysis and root cause investigation.- Support and coordination of the Continuous Improvement and HS & E programs on site.- I personally guided, helped and encouraged the workforce, from managers to operators to seek the improvement in their specific processes, through weekly meetings and using world class tools in lean manufacturing… Show more - Identification, reduction, and elimination of non-efficiency processes in the production line with constant supervision and follow up. Data gathering, analysis and root cause investigation.- Support and coordination of the Continuous Improvement and HS & E programs on site.- I personally guided, helped and encouraged the workforce, from managers to operators to seek the improvement in their specific processes, through weekly meetings and using world class tools in lean manufacturing, DMAIC and CI methodologies. (Six Sigma, 5´s, Ishikawa, Pareto, 5whys)- Constant interaction with managers from Customer Support, Supply Chain, Quality, Forging, Logistics and Manufacturing to approve the necessary implementations and improvements.During that time, I worked together with more than 100 employees divided in 15 High-performance teams (HPTs) in approximately 30 different CI projects of energy and water efficiency, productivity, waste management, cost reduction, in all the manufacturing areas of the company, achieving positive results in all the KPI’s of the company. Show less

Master’S Degree, Sustainable Energy Technology

Specialization: Technology, Innovation and society Thesis title:Decreasing Consumption of Energy, Water and Environmental Impact.

Bachelor'S Degree, Mechanical Engineering, Mechanical Engineer

High School, English Language And Literature/Letters

Activities and Societies: NSISP society group Nova Scotia International Student Program

High School, High School/Secondary Diplomas And Certificates