- Leading a LATAM team to provide our best solutions in terms of CX, Customer Satisfaction and NPS, through our (1) powerful data platform, (2) STRONG market research background and (3) techinical reports.- Implementation of a tracking survey program for both Sales and After-Sales.

- Responsible for Cybersecurity solutions sales and distribution such as CATO Networks, XM Cyber and Cyrebro.

- Key account manager for some clients like Danone, SC Johnson, among others.- Inbound and outbound inside sales cordinator.- Sales of events technology as well as proposals, presentations and demonstrations.

- Development and execution of the Used Vehicles Performance (PVU) study and development of other data analytics solutions.- Part of the team which created a study about Hybrid & Electric (HVM) vehicles market in Brazil. - Transforming auto data from our partner AutoAvaliar into powerful and valuable information, in order to provide robust solutions to the auto industry.

- Commercial prospections and business development, producing proposals and product sales efforts.- Leading quality and vehicle evaluation projects in Brazilian OEMs plants.- Global consultant of vehicle evaluations, measuring vehicle quality on prototype versions, working with OEMs during the new models or faceilift development.- Survey projects results and creation of deliverables with insights and actionable recommendations.- Elaboration of podcasts, articles and interviews… Show more - Commercial prospections and business development, producing proposals and product sales efforts.- Leading quality and vehicle evaluation projects in Brazilian OEMs plants.- Global consultant of vehicle evaluations, measuring vehicle quality on prototype versions, working with OEMs during the new models or faceilift development.- Survey projects results and creation of deliverables with insights and actionable recommendations.- Elaboration of podcasts, articles and interviews during syndicated studies publication.- Scope definition and management for MR studies about sales and after-sales customer experiences in dealerships. Show less

- Development of new tools and deliverables using all MS Office package.- Responsible for budgets and financial area.- Working on BIDs, projects management and team leading (70 people). The company was a reference in Call Center (CATI projects) and data collection services in Brazil (quantitative projects).

- Leading a +40 people team.- Responsible for all data collection, data entry, data cleaning and data processing departments, transforming data into real value to clients.- Elaboration of training programs for employees: MS Office, Visual Basic and SPSS, among others.- Development and implementation of new CAPI solutions (handheld and laptop interviews).- Responsible for costs management for outsourced projects.

- Responsible for electronic data collection from market research projects (CATI, CAPI and CAWI).- System development using different tools like VBA Macros, Visual Basic, SQL, SPSS and In2Quest.- Elaboration of SPSS training for clients and internal teams- Data processing and delivery of New Car Buyer and New Truck Buyer studies for auto industry as well as P&G, Unilever and Santander bank.- Development of analisys tools for automotive clients (Toyota, Scania, Mercedes-Benz… Show more - Responsible for electronic data collection from market research projects (CATI, CAPI and CAWI).- System development using different tools like VBA Macros, Visual Basic, SQL, SPSS and In2Quest.- Elaboration of SPSS training for clients and internal teams- Data processing and delivery of New Car Buyer and New Truck Buyer studies for auto industry as well as P&G, Unilever and Santander bank.- Development of analisys tools for automotive clients (Toyota, Scania, Mercedes-Benz, Peugeot, General Motors, Volkswagen and Ford). Show less

- Visual Basic programmer and help desk services.- Data tables production from market research studies using statistics concepts with large experience with data entry, data cleaning, data convertion and data processing services.- Paper questionnaires management.