Responsibilities: • Strategic direction of technology and resources within the organization, aligning technical areas with business objectives. • Supervision of budgets and P&L to ensure the achievement of financial goals. • Design and implementation of key KPIs to improve operational efficiency. • Participation in industry-building projects in Peru, focused on payment and transfer interoperability.Achievements: • Led the successful merger between Fpay and Banco Falabella, creating synergies that enhanced group profitability. • Negotiated supplier agreements that resulted in improved contractual terms and cost reductions.

Responsibilities: • Led a technical team of over 300 professionals across LATAM, focused on delivering digital solutions for banking, insurance, and loyalty programs. • Defined and tracked KPIs and OKRs to ensure alignment with business strategies. • Spearheaded the technical definition of dozens of strategic projects in banking, insurance, and loyalty. • Drove initiatives to enhance the resilience and response times of the technology, improving customer-facing performance and enabling business growth.Achievements: • Improved system uptime, leading to a significant increase in customer satisfaction (NPS). • Implemented a customer behavior observability and measurement policy to monitor and optimize service performance. • Re-engineered IT and digital channels, reducing delivery times and improving user experience. • Implemented biometric and chatbot solutions to streamline customer interactions.

Large experience designing and implementing global (i.e. multicountry) Salesforce solutions on supply chain and retail (Customer Relationship Management - CRM). Design and implementation of an automated repository of digital files.Design and implementation of a remote signature service for biometric recognition contracts.Implement real-time metrics using Google Analytics, helping to identify and solve hidden and complex problems.Creation and analysis of metrics to identify logistic hidden costs.

Define, lead and oversee the implementation of the Company’s long and short term plans.Provide insight into business performance against competitor and industry trends.Create and keep a close eye on the KPIs.Focus on all daily accounting procedures for the account results, including P&L.Management of budget.Generate new business opportunities in order to maintain company grow.

Create and maintain the product backlog. prioritizing and sequencing the backlog according to business value or ROI.Represent the customer, in every step of the development process.Convey the vision and goals at the beginning of every release and sprint. Inspect the product progress at the end of every Sprint. Participate in the daily scrums, sprint planning meetings and sprint reviews and retrospectives.Identify new metrics to drive business performance relative to strategic priorities while minimizing risk.During my management, Despegar.com hotel reservations increased by 1300% and fly tickets in 200%. Also, several products branches were created.

Redesign and implementation of the online sales platform.Integration with the leading service providers.Definition of metrics for service monitoring.QA Team creation and coordination.

Worked in several industries: Banking, Oil, Energy, e-commerce, Financial services, Logistics and transportation and more.Different positions like:PMO LeaderConsultantProject LeaderArchitectDeveloper