Sergio Villanueva Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Work alongside senior management, providing data & observations while discussing department policies• Analyze calls, emails & live chats to establish priorities and distribute assignments. Calculate sales calls• Hire, train & supervise representatives in the United States, Australia, Canada and Spain• Provide issue-to-resolution communication between departments based on feedback• Oversee fraudulent activity by communicating with Klarna, PayPal & major banks. Supervise damage claimsand also missing shipments with UPS• Adopt new, adapting system (Odoo) and transfer customer profiles, invoices and inventory• De Escalate customer complaints & concerns with their order or shipments

• Handle an average of 40+ calls and 60+ emails, along with live chats simultaneously on a daily basis• Memorize entire line of company products including pricing and seasonal discounts• Communicate with shippers for proper delivery documentation (UPS, USPS, Canada Post, DHL)• Perform data entry on tracking systems, recording order changes, issues and call notes in three systems• Inspect and process returned UPS & USPS shipments then send items to the proper department• Remain calm and courteous during moments of customer dissatisfaction

Austin, Texas Area

• Consult with management to clarify weekly/monthly priorities, developing assignments to reach those goals• Log inventory of inbound/outbound shipments, as well as entering newly produced items, including itempackaging and warehouse supplies• Meet deadlines, producing and assembling bulk shipments for US, Australia, Canada & European facilities

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Performs functions associated with wafer testing manufacturing operations, including installation of the probe card on the prober, working with engineers in set-up and calibration tasks, as well as performing rework and quality testing related to the production of parts. Determines and may assist in developing methods and procedures to control or modify the manufacturing process. Works with engineers to complete Process. Basic troubleshooting of contact problems is the wafer test setup

Education record

Diploma Of Education