As the Director of Information Systems at LEFMEDPACKS, I oversee IT infrastructure, manage IT projects, and ensure systems align with business goals.• Key Responsibilities:• Information Systems Management: Plan, implement, and manage IT solutions following PMP methodology; handle project deadlines and results.• Department Leadership: Lead the IS department according to ISO standards, enhancing operational efficiency.• Infrastructure Management: Manage hardware, communications, and ERP systems for seamless operation.• Supplier Management: Ensure IT suppliers meet SLAs, maintaining high service quality.• Continuous Improvement: Optimize processes using best practices and resource management techniques.• Customer and Financial Impact: Align IT services with business needs to drive financial success and customer satisfaction.• Risk Management: Mitigate cybersecurity risks and ensure business continuity.• ERP Implementation: Oversee Primavera BSS ERP system implementation and management.• Project Oversight: Ensure projects meet specifications, budgets, and deadlines; document project details.• Project Evaluation: Assess outcomes to ensure adherence to company standards and objectives.Technical Skills and Competencies:• ISO Standards: ISO 9001, ISO 27001, ISO 27005• IT Management: IT Strategy, IT Operations, ITIL• Project Management: PMP, Microsoft Project• Business Focus: CRM, Customer Service, Business Intelligence (BI)• Technical Skills: SQL, Microsoft SQL Server, Microsoft Power BI, Excel• Operational Skills: Service Desk Management, Change Management, Troubleshooting• Strategic Skills: Strategic Planning, Timely Decision Making, Negotiation, Dealing with Ambiguity• Additional Skills: Team Management, Conflict Management, Logistics Management, Information Security, Auditing

In my role as an Invited Teacher at ESCE IPS, I am responsible for delivering lectures and facilitating learning in areas related to Information Technology and Business Intelligence. My teaching focuses on providing students with practical and theoretical knowledge in the following domains:• SAP Modules (MM & HR): Teaching key concepts and applications of SAP ERP systems, including Materials Management (MM) and Human Resources (HR).• Business Intelligence (BI): Guiding students through BI tools and strategies, with a focus on Microsoft Power BI for data analysis and decision-making.• IT Operations and Strategy: Covering essential aspects of IT operations, strategic planning, and information management.• Information Technology: Providing comprehensive insights into IT systems, management, and emerging technologies.• Professional Skills: Enhancing students’ abilities in negotiation, organization, problem-solving, and time management.

In this role, I am responsible for managing and maintaining the IT infrastructure to ensure the provision and support of IT services at agreed-upon levels. My key responsibilities include:• IT Infrastructure Management: Oversee ongoing activities and procedures to maintain and enhance the IT infrastructure, ensuring alignment with service level agreements.• Support Team Management: Lead and manage a support team of approximately 20 members, ensuring effective performance and service delivery.• Customer Requirements Analysis: Analyze and manage customer requirements to ensure IT solutions meet their needs and expectations.• SAP FiCo Project Management: Oversee all activities related to the SAP FiCo implementation project, ensuring successful deployment and integration.• Strategic Input: Provide insights and input for strategic decisions impacting the functional area of responsibility.• Application Development: Manage the full lifecycle of application development, including requirements gathering, design, construction, deployment, operation, and optimization.• Process Stability: Ensure the stability of daily organizational processes and activities, contributing to operational continuity.• Continuous Improvement: Drive continuous improvement initiatives to enhance service quality while reducing costs and maintaining business stability.• Support Business Processes: Identify and address functional requirements to support and improve organizational business processes.

In this role, I am responsible for ensuring the smooth operation and management of various IT applications and systems. My key responsibilities include:• Platform Availability Checks: Monitor and verify the availability of platforms to ensure operational stability.• Production Environment Monitoring: Oversee the production environment, ensuring all systems are running smoothly and efficiently.• Incident Resolution: Address and resolve incidents promptly to minimize disruptions and maintain service quality.• Application Feature Management: Create, modify, and implement application features based on requirements and business needs.• Data Processing: Handle data processing tasks, including data correction and handling data search requests.• Database Consulting and Testing: Provide consulting for database management, track application assignments, and conduct tests to ensure system integrity.• Development Team Support: Offer support to development teams by addressing technical issues and providing necessary resources.• Requirements Analysis: Analyze and gather requirements to ensure applications meet user needs and business objectives.• Application Management: Oversee and manage applications, ensuring their functionality and performance align with organizational standards.Technical Skills Acquired:• Database Management: SQL Server 2005/2008 R2, Oracle Database 11g R2, SQL Profiler, SQL Developer, SQL Audit, SQL Plus• Operating Systems: Red Hat Linux, Mac OS, Windows Server 2005/2008• Remote and Virtual Tools: Remote Desktop, Oracle VirtualBox, TeamViewer, Putty• Development and Editing Tools: Eclipse, UltraEdit, 010 Editor• Project Management and Documentation: Microsoft Project, Visio, Word, Excel, PowerPoint• Additional Tools: Smart Stream, Odyssey Access, Active Base, Xviewer

In this role, I am responsible for driving business growth and building strong client relationships through effective sales and marketing strategies. My key responsibilities include:• Client Identification and Contact: Identify and reach out to potential clients to explore new business opportunities.• Client Meetings and Needs Assessment: Meet with clients to understand their needs and propose tailored solutions that align with their objectives.• Company Image Promotion: Represent and promote the company's image, ensuring a positive perception in the market.• Relationship Development: Build and maintain sustainable relationships with decision-makers to foster long-term partnerships.• Service/Product Demonstrations: Organize and conduct demonstrations of services and products to showcase their value to potential clients.• Commercial Negotiations: Negotiate commercial agreements with clients to secure favorable terms and close deals.• After-Sales Support: Arrange and provide after-sales support to ensure client satisfaction and address any post-purchase concerns.• Proposal and Presentation Preparation: Prepare business proposals and sales presentations to effectively communicate the benefits of our offerings.• Sales and Marketing Campaigns: Contribute to the development of sales and marketing campaigns aimed at increasing market reach and driving sales.• Action Plan Development: Plan, develop, and implement action plans to achieve sales targets and business objectives.• Market Research: Gather information on market prices, new products, and competitor techniques to stay informed and competitive.• Cost Management: Oversee cost management to ensure efficient use of resources and profitability in sales activities.

In this role, I was responsible for the design and implementation of a Customer Relationship Management (CRM) database, ensuring it met the specific needs of the organization and supported its strategic goals.Key Responsibilities:• CRM Database Design: Develop the structure and schema for the CRM database, ensuring it effectively supports the organization’s customer management needs.• Implementation: Oversee the implementation process of the CRM database, including data migration, system configuration, and integration with existing systems.• Requirements Analysis: Conduct thorough analysis to gather and understand the requirements for the CRM system, ensuring the design aligns with business objectives.• Problem Solving: Address and resolve issues that arise during the design and implementation phases, ensuring a smooth deployment and optimal performance of the CRM database.• System Testing and Optimization: Test the CRM database to ensure functionality, reliability, and performance, and make necessary adjustments to optimize its effectiveness.Competencies:• Information Technology: Expertise in IT systems and database management.• Microsoft Excel: Proficiency in using Excel for data analysis and reporting.• Requirements Analysis: Strong skills in analyzing and defining system requirements to meet business needs.• Problem Solving: Ability to identify and resolve technical challenges effectively.

In this role, I was involved in various aspects of military and public service operations, with responsibilities ranging from communication systems to security management and team leadership.Key Responsibilities:• Military Communication Systems: Manage and operate communication systems within a military context, ensuring effective and secure transmission of information.• Public Service and Public Relations: Engage in public service and manage public relations activities to maintain a positive image and handle community interactions.• Ship Board Fireman: Serve as a fireman onboard ships, responsible for fire safety and emergency response.• Security and Encryption: Oversee security services and encryption processes to protect sensitive information and maintain data integrity.• Team Leadership: Lead and manage teams, ensuring effective coordination and performance in various operational contexts.Competencies:• Information Technology: Knowledge and experience in IT systems relevant to military and security operations.• Team Management: Skills in leading and managing teams effectively, ensuring high performance and collaboration.• Conflict Management: Ability to address and resolve conflicts, maintaining team cohesion and operational efficiency.• Problem Solving: Strong problem-solving skills, essential for addressing complex issues in high-pressure environments.

In this role, I was responsible for designing and implementing databases, as well as performing repair and maintenance tasks for computers.Key Responsibilities:• Database Design and Implementation: Design and create databases to meet specific business needs, including defining schema, setting up data structures, and ensuring efficient data storage and retrieval.• Computer Repair and Maintenance: Perform repair and maintenance tasks for computers, including hardware troubleshooting, software installation, and system optimization to ensure reliable performance.Technical Skills:• Programming and Scripting: VB.NET, PHP, HTML• Database Management: SQL, Microsoft Access• Diagnostic and Benchmarking Tools: 3D Mark, SoftSandra, Everest, Hirens