Sergio Guimarães Villaça - Mensan, Kaizen, Mba, Pmp Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

Belo Horizonte

1. Responsible for the coordination of the Strategic Management monitoring process;2. Strategic Management monitoring by using BSC performance indicators;3. Responsible for monitoring GASMIG's Investment Budget in the Government of Minas Gerais state system.

Belo Horizonte, Minas Gerais, Brasil

1. Strategic planning with the Balanced Scorecard (BSC);2. Strategic monitoring by using BSC performance indicators;3. Leadership of the Ombudsman's staff (until October of 2014);4. Controlling and monitoring of GASMIG's Projects for composition of the Multi-Year MasterPlan of Minas Gerais Government.

Belo Horizonte, Minas Gerais, Brasil

1. IT Governance (definition of IT policies, procedures, methodology, templates and design of IT Project Management process);2. Conclusion of the IT Director Plan;3. Support to the IT Strategic Planning Project of CEMIG Group;4. Resolution of 54 from 59 action plans identified by Internal Audit in IT area;

Belo Horizonte, Minas Gerais, Brasil

• Project Manager - Support Deployment Leader of the Practitioner Support Network project worldwide (SMEs Leader):
• Incidents and Problem Management worldwide including Scope, Time and Cost Management and Quality of Service to users (IBM employess, partners and clients in Europe and Americas) for E-Commerce, BPM, Architecture.
• Workload manager for assigned scope of service and Subject Matter Experts (SMEs), responsible for all aspects of service management according to the Project Charter, Service-Level Agreement (SLA) or Contract, with.
• Provide day to day direction to the project team and regular project status to the customer attending a community with over 80,000 practitioners for establishing an effective communication plan with the project team.
• Results (Responsible for having): - Achieved 100% of satisfaction of Practitioners from Americas; - Increased 50% of the number of satisfaction surveys returned due to a new strategic approach; - Increased 25% of the.

Belo Horizonte, Minas Gerais, Brasil

Role 2: Projects Coordinator (Nov/07 - Nov/08)Role 1: Lotus Notes Developer (Aug/07 - Oct/07)Role 2: Coordination of projects of Lotus Notes development, including a system for Environmental Management, one for Registration of Suppliers and another for Management by Performance Indicators.Role 1: Business Cases development, requirements analysis and Lotus.

Belo Horizonte, Minas Gerais, Brasil

Role 2: Requirements Analyst (Jan/07 - Jun/07)Role 1: Systems Analyst (Apr/06 - Dec/06)Role 2: Business Cases development, requirements analysis, UML modeling using RUP process in a software factory.Role 1: Programming in PL/SQL (Data Warehouse - Business Intelligence), Visual Basic 6, ASP, Javascript and Html, using Oracle database.Client: Caixa Economica.

Belo Horizonte, Minas Gerais, Brasil

Marketing and development of 3 ERP Systems.Business Cases development, requirements analysis, UML modeling and Visual Basic 6 programming using Access databases.

Belo Horizonte, Minas Gerais, Brasil

Programming in LotusScript (Lotus Notes language).

Belo Horizonte, Minas Gerais, Brasil

Business Cases development, requirements analysis and programming in Visual Basic 3, 5 and 6; UML modeling using Access and SQL Server databases.

Apg Sênior (Advanced Management), People Management, Business Management

Bachelor Of Laws - Llb, Intentionally Interrupted

Completed courses: 1. Economic Law; 2. Financial Law and Public Finance; 3. Tax Law; 4. Civil Law; 5. Anthropology; 6. Psychology; 7..

Enhancing Support Capacity Through Learning Quality And Productivity Improvement (Kaizen), Management - Kaizen

Activities and Societies: In-class Activities and Visits to Industries. One month full-time Management Training at JICA (Japan.

Executive Mba

Post-Graduation, Business Management

Title of monography: "Knowledge Management at IBM - A Case Study".

Msc, Business - Finance, Intentionally Interrupted

Activities and Societies: Completed courses: • Corporate Governance and Value Creation; • Financial Accounting; • Investment and Financing.

Bsc, Computer Science

Activities and Societies: • Mentoring of "Web Design" and "Introduction to Information Technology" disciplines. • Student Representative.