Accountable for the product/service portfolio including, regional input to the global strategy and roadmap of the product, solution and/or service portfolio elements of the E2E Travel Service Line, evaluating the “Make/Buy” decision, also evaluating requested deviations by key stakeholders from the assigned countries or exceptions based on local jurisdiction legal/tax requirements or unique customer requirements, and managing the introduction/implementation or discontinuance of products with the respective provider.

Responsible for the Management of the Travel & Expense Service Line across the Americas Region providing an oversight of the expense reimbursement operations including service delivery, operational effectiveness, business process review, continuous improvement activities and staff coaching and development,.

Complete ownership of the relationship between Mexico Accounts Payable and Banamex Senior Management, continually developing and strengthen the relationships between Mexico´s stakeholders and the Costa Rica´s CSC to create long partnerships through pro-active and personable interactions.Responsible for the end-to-end Accounts Payable process and overlook on the full Procure to Pay process to negotiate further discounts based on the company policies.Primary activities included:• Building strong partnership relationships with the country Senior Management• Monthly testing of the Continuity of Business plan to ensure no impact to the daily operations.• Manage support requests and co-ordinate support teams to deliver within agreed Service Level Agreements• Organize and chair monthly/quarterly service review meetings with Stakeholders• Identify opportunities for growth and enhance the Service Delivery model across Mexico´s Accounts Payable organization• Direct responsibility in the reconciliation of all accounts affected by the accounts payable process as well as the monthly accruals of the non-paid invoices and expense reports.• Direct responsibility of the Intercompany process (Billing Process) for Mexico processes to the different business within the country, including gathering of information, creation of invoices and the collection process. Main Achievements:• Right Placement of remaining Accounts Payable functions and personnel to the Costa Rica Shared Services Center 6 months prior to due date with zero impact to the business.• Implementation of monthly Call Tree process (Trigger phone calls to all Accounts Payable personnel as part of the Continuity of Business strategy).

Responsible for operating accountability for Accounts Payable processes in 11 countries in LATAM (Including Mexico) managing a team of 105 people (8 Managers 16 supervisors and 81 processors) for the Citigroup Shared Services Center with direct interaction with Senior Management in the countries (CCO’s CFO’s, and Controllers).Direct responsibility in the implementation of the Procure to Pay system and Travel & Expense systems in the region (8 countries in an 18 month period) including the standardization of processes as well as the right placement of resources from countries into the Costa Rica Shared Service Center.Continuous process improvement and implementation of business control to ensure data integrity.Primary activities included:• Ensure accurate and timely processing of Accounts Payable operations under my supervision (Third Party Vendors and Travel and Expenses thru P2P and Concur systems).• Ensure that all processes under my responsibility are aligned to the company policies.• Implementation of the Continuity of Business process in the Accounts Payable team.• Manage Service Delivery and build alliances with key business partners and internal clients.• Development and delivery of KPI’s, planning and forecasting capacity and performance and representing the operation in global and regional platform rollouts.• Coordinate the monthly intercompany invoices to the different countries and ensure the proper collection of those invoices.Main Achievements:• Timely implementation of the Procure to Pay system and process in 10 countries in the LATAM Region with no impact in operations. The implementation includes P2P system, right placement of in country staff and change management of the country process.• Implementation of a standard Centralized receiving process in Latam countries with no impact to the business.• Change the invoice process from country based to process based in order to maximize the Shared Service expertize among teams.

Responsible of the implementation of Procure to Pay solution (P2P and Concur) across 8 countries in LATAM Region performing deep analysis of the current process for each country and match against the global model and process, maintaining the appropriate level of control and compliance with the country and company policies. Negotiation with airlines and suppliers.Primary activities included:• Coordinate Latam Region countries, to comply and improving best practices for payment and procurement processes• Ensure appropriate levels of training for all the system users• Assists with problem solving.• Interact with the Senior Management teams from the countries to ensure the acceptance of the new tool and processes, smoothing the cultural change that a system implementation implies.• Coordinate and support the interaction between the countries and the implementation teams in all levels.• Lead multi disciplinary and multinational teams.

Administration of People Soft for Mexico, Colombia and El Salvador, analyzing and providing solution for new requirements to match the process with the tool acting as an internal PMO for all projects that involve People Soft.Primary activities included:• Support the operational processes for IP/PO, with the responsibility of manage the internal catalogs and supplier data base. • Coordination and follow up of Global or Regional initiatives involving People Soft solution• Provide metrics and develop reports as needed to support the operational processes.• Integrate new business units to People Soft as requested.• Management of the Vendor Master Data integration.

Responsible for business negotiations with vendors for the Travel, Meetings and Events Categories, negotiating mainly with airlines and hotels to ensure the best conditions to the company through RFx’s and eAuctions.Responsible of manage and analyze metrics for Procurement and General Services for Latam Region, along with the administration of Procurement solution for savings report (eSourcing tool)Primary activities included:• Negotiate with airlines and Travel agencies to obtain the best rates in airline tickets and charter flights for corporate events.• Negotiate with mayor hotel corporations for long stay and one stand rates for the company employees.• Gathering and analyze all available metrics to support Procurement and General Services activities.• Administration of eSourcing solution providing training to the Procurement organization in Latam.• Coordinate the savings estimates and reports for the Procurement organization