Sergio Rivas Email & Phone Number

Los Angeles, Ca, Us

Anaheim, California, United States

Anaheim, California, United States

-Front line customer service, both in-person and over the phone-Monitor and assist in responding to questions and requests via email-Heavy data entry and organization of all student financial aid paperwork and personal documents

-Created Training PowerPoint to streamline new employee orientation.-Facilitated training for all in-coming mentors/tutors.-Coordinated time and dates for all training sessions.

Burbank, California, United States

-Count and balance cash drawers in several registers daily, including several cash pickups throughout the day and closing cash vault at end of day.-Oversee entire sales floor and motivated employees to make weekly/monthly sales goals by offering incentives.-Handled 50 plus customers a day, ensuring customer retention and satisfaction.-Delegated tasks to team members ensuring customer satisfaction and company policy was the top priorities.

Burbank, California, United States

-Presided over onboarding for new employees in multiple departments by recognizing and restructuring store training to ensure consistency and efficiency -Coordinated and communicated training goals and objectives with colleagues throughout the store -Scheduled and communicated interviews and training timetables for incoming team members -Promoted novel training processes that increased training satisfaction to 100% compared to all other stores in the United States-Motivated and oversaw all departments on a daily basis ensuring both customer and employee satisfaction

Valencia, Ca

-Developed booklet with technical information about shop equipment and hardware, maximizing productivity and reducing new hire training time-Introduced equipment checklist and maintenance log, saving hundreds of dollars in repair costs-Execute projects from cabinet build to install, guiding the team through entire process increasing product knowledge

United States

-Ran multiple high-profile events including Halloween Horror Nights and Summer DreamWorks from start to finish garnering high praise upper level management including department director-Coordinated and conducted interviews and new hire orientations for several departments throughout the park-Maintained a daily/weekly time sheet of all employees to ensure payroll contains accurate information-Completed data entry tasks including scheduling, employee contact information, lead tracking, payroll, as well as used MS Excel to update and create spreadsheets for required theme park materials -Developed a new training program for the leadership team that saw a huge improvement on the day to day operations-Assisted in hiring of staff members externally and internally, including all on-boarding tasks (training, orientation, departmental procedures etc.)-Perform yearly and quarterly employee performance review evaluations to include providing guidance on industry standards and an improvement plan for each team member-Created and maintained a costume reliability report using MS Excel and Power Point to hold employees accountable for costume malfunctions and damages -Provide administrative and coordination support for multiple projects simultaneously through each project lifecycle, to include overseeing the summer events, Halloween Horror Nights, and Holiday celebrations-Manage and deliver cost, scope of work, financial reports, payroll, and quality of project delivery on a weekly basis to upper management-Compile statistical data from customer feedback forms regarding all shows quality to identify areas of desired improvement to build sustainable relationships of trust with guests through open and interactive communication

United States

-Organized and implemented creative and imaginative training procedures for several departments for new hires and current employees, boosting overall moral.-Was the main point of contact for candidates and management team throughout entirety of interview and training procedure.-Maintained a close relationship with recruiting partners and hiring management, keeping a constant open line of communication.-Collected and maintained feedback during all levels of hiring process and condensed into a concise and manageable report to further improve overall experience.-Scheduled several employment interviews with management; including location and time using Outlook calendar

United States

-Implemented an efficient and resourceful training program for all levels of line employees using Microsoft Office Word, Power Point, Excel as well as Google Docs-Worked with multiple departments to troubleshoot customer issues-Record in a concise and thorough manner all theme park issues regarding customer feedback, incidents, technical issues with audio/sound, display boards, and personnel complaints-Communicated daily weekly/monthly/quarterly goals and yearly objective to staff to maintain transparency of the overall mission -Point of contact for resolving guest issues by expounding complaints; determining the cause of the issue; providing and explaining the most appropriate solution; following up to ensure resolution

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: LM-UMatch

Communication And Media Studies