Passionate about success, I coached a dedicated staff team to perform daily within a safe, cleanly environment.» Hit 100% direct hours targets by encouraging team to reduce indirect hours.» Improved customer value through innovative process enhancements and continuous improvement measures.» Ensured compliance to SOPs, SSOW, and Ras through clear communication channels and quality reviews.» Achieved volumes and productivity KPIs by strategically managing staffing levels and leveraging idea manager, CAPA, and PD boards.» Oversaw various HR aspects, including recruitment, disciplinary actions, and grievances in compliance with HR Policy and the Transformation model.» Minimised costs by meticulously performing budget management for key areas.» Leveraged strong leadership abilities to provide Shift Manager cover during absences