Thales Dis Romania - BucharestTechnical Service Engineer in Digital Identity & SecurityResponsibilities- Resolution of complaints made by the customer in case of raw materials/materials with nonconformities,which at times entailed adapting equipment or adding specially designeddevices to equipment in order to reduce production losses- Providing technical support to optimise production flow- Identifying customer needs related to new equipment, new materials and new supplies- Maintenance service to remedy problems on functioning equipment- Ensuring accurate forecast of required spare parts, so that the production flow is not affected- Ensuring no downtime in case of system malfunction- Liaising with and monitoring third party contractors- Active participation in the resolution of 3M application change requests made by thecustomer- Organising routine servicing and routine maintenance schedules for our site and third partycontractors- Attending meetings, writing reports and giving presentations to managers and clientsSkills- Ability to prepare Operation & Maintenance Manuals- Ability to assist and instruct technical personnel- Strong decision-making skills and the ability to prioritize and plan effectively in a highpressure environment- Methodical approach to all tasks- Effective problem solving and availability by phone in emergency situations- Customer facing and communication skills- Ability to identify & diagnose different types of equipment faults- Ensure health and safety regulations are followed- Ability to provide technical support in order to optimize production

Gemalto Services Romania - BucharestTechnical Service EngineerResponsibilitiesSee Thales DIS Romania (our division was acquired by them)

3M Romania - BucharestTechnical Service EngineerResponsibilities- In collaboration with the manufacturing company I was responsible for the installation of newequipment, in terms of mechanical, electrical, electronic and software aspects- Training the operators on the equipment both in terms of software and of hardware- Detecting and solving the problems related to non-conformities of raw materials andconsumables supplied by 3M- Tracking customer needs and solving them with 3M products- Also see Gemalto responsibilities (our division was acquired by them)

Department: Technical EngineeringIn collaboration with the company manufacturing, installation of new equipment, in terms of mechanical, electrical, electronic and software.Training the operators on the equipment both in terms of software and hardware. Maintenance service to remedy problems on functioning equipment. Providing technical support in order to optimize production. Liaising with and monitoring third party contractors. Organizing routine servicing schedules. Organizing routine maintenance schedules for our site and third party contractors.

Department:maintenance/serviceCompany activity field :- Advertising industry.- Sells, installs, provides training and service for equipment needed for advertising publicity, such as milling machines, laser cutting machines, large format printers for the sticker, paper, including textile, thermoforming machines, 3D printers, plexiglass bending machines, etc.- Sells software for milling machines, large format printers and plotters Zund cutter. - Sell materials and supplies used in advertising production. - Number of employees:86.Responsibilities:- Installation of equipment sold, in terms of mechanical, electrical, electronic and software. - Training the operators on the equipment both in terms of software and hardware. - Maintenance service to remedy problems on functioning equipment. - Providing technical support in order to optimize production

Providing support, help and advice to customers who use the company’s products or services. Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations. Dealing with customer enquirers by telephone, email, letter or face to face. Ensuring that a customer’s problem is brought to a satisfactory conclusion. Responsible for the service department. Investigating and solve technical issue. Taking corrective were inadequate performance suspected.Following up on all outstanding issue.

Fully accountable for all the operational activity in the store, and providing clear leadership to the team and leading by example in all areas of the business. Working hard to ensure that the store and company sales targets, operations goals are met. Ensure customer service is of the highest standards at all times. Planning events and promotions for the store. Implementing and controlling store procedures. Overseeing stock control and receiving orders. Managing a team of 6 peoples.

Ensure customer service is of the highest standards at all times. Overseeing stock control and receiving orders. Managing a team of 10 peoples. Providing support, help and advice to customers who use the company’s products or services. Ensuring that a customer’s problem is brought to a satisfactory conclusion. Investigating and solve technical issue. Organizing routine maintenance schedules