- Lead the development projects of the MBS platform in Bucharest from initiation up to stabilization phase- Define, Plan & Coordinate the internal and cross functional projects & resources in order to ensure the proper transfer of activities in terms of performance and quality of services towards customers- Responsible to ensure the SLAs are defined, agreed & signed for each Service Line- Manager the pre & post GoLive phases for each project- Supervises the stabilization of the activities and processes- Build & deploy a standard transition approach & training across different processes and countries- Ensure the integration and training of the new hires based on a standard program in order to guarantee the good takeover of the activities- Contributes to the internal MBS processes such as: annual budget, Michelin Efficiency Way deployment, Quality Management, Business Management Organization

Acts as the first line of management for all assigned Support Renewal Sales Representatives. Responsible for recruiting, coordinating, evaluating and managing Support Renewal Sales Representatives in achieving the regional set of yearly objectives in their assigned territory – Germany. Roles and Responsibilities:• Monitors and reviews individual and team’s performance in terms of KPI achievement, reinforcing internal processes and procedures in order to ensure high quality standards are met and set. • Evaluates the team members’ performance and makes the appropriate recommendations according to the departmental appraisal standards;• Supports, coaches and mentors individuals in achieving their professional goals.• Identifies business growth opportunities and develop sales strategies in order to reach the yearly sales targets. • Responsible for achieving goals for contract renewals in the assigned territory - Germany• Identifies, maintain and deploy an internal network of people who can support achievement of plans.• Acts as first escalation level and solves as quickly as possible, difficult service issues escalated from staff by following company policy. • Responsible to ensure the quality standards at the team level are met.• Builds & maintains long-term relationships with internal and external customers.• Creates and implement tactics and various sales strategies for the team in alignment with departmental goals. • Assesses and develops sales mindset of each Support Renewal Sales Representative. • Participates in the hiring and orientation at work processes.

- The GRSC Account Executive is responsible for ensuring the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts.- Educates customers on e-business practices and any associated contractual implications- Ensures customer awareness and understanding of the applicable elements of the Support portfolio- Responsible for meeting productivity requirements on outbound calls for renewals- Manages exceptions for customers with issues that may delay or inhibit renewals- Accurately forecasts business targets and opportunities in territory- I was part of the team that was responsible for integrating SUN Microsystems with Oracle for Germany