Sergiu Rosca Email & Phone Number

Romania

Bucharest, Romania

- Lead the development projects of the MBS platform in Bucharest from initiation up to stabilization phase- Define, Plan & Coordinate the internal and cross functional projects & resources in order to ensure the proper transfer of activities in terms of performance and quality of services towards customers- Responsible to ensure the SLAs are defined.

• Acts as the first line of management for all assigned Support Renewal Sales Representatives. Responsible for recruiting, coordinating, evaluating and managing Support Renewal Sales Representatives in achieving the.
• Monitors and reviews individual and team’s performance in terms of KPI achievement, reinforcing internal processes and procedures in order to ensure high quality standards are met and set.
• Evaluates the team members’ performance and makes the appropriate recommendations according to the departmental appraisal standards;
• Supports, coaches and mentors individuals in achieving their professional goals.
• Identifies business growth opportunities and develop sales strategies in order to reach the yearly sales targets.
• Responsible for achieving goals for contract renewals in the assigned territory - Germany

Bucharest, Romania

- The GRSC Account Executive is responsible for ensuring the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts.- Educates customers on e-business practices and any associated contractual implications- Ensures customer awareness and understanding of the.

Bachelor Of Business Administration (Bba), German Language

Education record

Master'S Degree In Business Administration - German Language

Certificate In Organizational Leadership, Complete