Sergiu Aconi Email & Phone Number

Dubai, Uae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Managed over 120 partners at any one time, each within a separate updated portfolio• Identified prospects, scheduled meetings, developed individual strategies for signing new partners, closed deals (3-5 new businesses per month)• Maintained strong & healthy partnerships with agents by practicing Expert Sales techniques: understood and delivered expectations, provided dynamic solutions, been the “person to call”• Provided training, orientation through customized engaging sales presentations (from individual to groups of up to 30 people; on average 5 training sessions per month) • Developed the short and long term sales plan together with the sales team• Signed pre-purchase deals with a net worth of AED 10,000 – 200,000• Provided timely reports on month to month sales comparison, competitor activity analysis, sales forecast• Adhered to strict audit control policies on the handling of cash, issuing of books, payment collection to ensure the business is not at risk• Attended weekly sales meetings during the entire course of employment, prepared the minutes, kept a strong record, prioritized and followed-up on the points discussed• Kept the entire debt collection from agents I was responsible for to under 90 days from the date of invoice• Together with the regional sales team – exceeded the annual sales budget by 10-15%• Planned the week ahead – 7 to 10 daily visits , new agents meetings, debt collection, reports, sales calls and emails• Been an ambassador of Big Bus Tours at international trade shows, community activities, promotional events• Awarded employee of the month twice within the first year of service• Active member of Employee Welfare Committee • Work closely and positively with all departments towards achieving the targets set and ultimately making our customers and partners experience amazing

Dubai, United Arab Emirates

• Managed directly at any one time a department of 20+ people in a 280 rooms hotel• Planned weekly the operations (schedule of staff depending on arrivals, departures, special functions F&B and events, valet)• Handled dept’s cash float, AED 5000 and made sure it’s always balanced between cash available and receipts• Created yearly vacation plan, conducted appraisals every 6 months, coached the team – 15 training sessions per month, arranged team building activities and field trips, • Hit departmental revenue targets on a monthly basis (transportation 100k, tours and excursions 100k, valet 50k)• Been a leader and an example to follow for the team; created a friendly work atmosphere based on trust• Cooperated with other members of Dubai Concierge Group, affiliated with Les Clefs D’or; prepared the team for the yearly Dubai concierge competition• Implemented departmental procedures; been an ambassador of Movenpick Hotels Group core values and behaviours • Worked efficiently with other departments heads towards making our guests stay unforgettable

Dubai, United Arab Emirates

Handle with care all guests’ requestsManage all transportation requests, prepare revenue reportsCheck and process concierge e-mailArrange excursions and activities for guestsMaintain a daily log sheet, proper hand-over between shiftsCooperate with other departmentsMonitor the activity of bell-desk, transportation departmentExtensive knowledge of Dubai and other Emirates