Sergei Baraz Email & Phone Number

Toronto, On, Ca

Vaughan, Ontario, Canada

Concord, Ontario, Canada

Installed and assembled commercial and residential aluminum railings according to specifications and instructions.

Toronto, Canada Area

• Responded to customer calls and inquiries, identifying concerns and issues• Followed up to ensure customer issues were addressed and resolved• Updated and maintained company website• Procured new contracts and optimized customer relations• Served as a customer 'account liaison' for designated customers• Provided sales support to field sales and reseller/distributor partners• Guided and assisted sales staff with product knowledge, licensing questions, and pricing; assisted customers with a variety of issues• Provided local on-site computer support, assistance and training for employees in both office and manufacturing environments• Troubleshot, maintained, repaired office computers, laptops, workstations, network infrastructure, file servers and backup systems• Provided reliable support for users on computers, phones, and tablets• Procured workstations, servers, applications and mobile devices to fit the enterprise standard• Performed migrations, updates and overall maintenance of Windows server environment

Scarborough, Ontario

• Worked with vendors to receive and install production centre equipment and tested all hardware and systems• Provided technical troubleshooting and support within the returning, training and logistics offices• Assisted staff with technical problems and software information• Administered all systems by following pre-set procedures• Provided project support by reporting project activities and tracking timelines, executing tasks, and producing high-quality deliverables• Assisted with the verification of event delivery practices and procedures in order to identify opportunities for change leading to solutions that improve the efficiency, accuracy and integrity of electoral information and services• Maintained multiple databases and applications related to election information, following and applying defined parameters and business rules for the collection and maintenance of electoral data• Compiled information and tracked activities of a confidential nature; handled and processed personal information for electors, poll workers and other stakeholders while ensuring strict adherence to privacy policy and all other information protection directives• Provided administrative support by preparing, organizing and maintaining documentation and other materials

Mississauga, Ontario

•Simplified and explained technical information to clients•Troubleshot Virtual Environments both in VMware and Hyper-V•Designed and implemented technical solutions to meet business needs•Provided direct support and management of Microsoft Active Directory 2008/2011/2012 and Microsoft Exchange 2010/2013

18 King Street East

•Provided professional and respectful technical assistance and support for incoming queries and issues related to computer systems, software, and hardware•Responded to queries either in person, email, or over the phone•Walked remote customers through problem-solving process•Installed, modified, and repaired computer hardware and software•Ran diagnostic programs to resolve problems•Followed up with customers to ensure issue has been resolved

50 Bay Street

•Provided direct support and management of POS equipment including terminals, tablets, printers and pin pads at stands and restaurants in MLSE’s venues•Assisted in identifying and coordinating IT requirements for events and management of IP telephony system•Managed issues through troubleshooting, coordination and resolution•Effectively resolved problems or contributed to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s operating systems and various user programs•Maintained effective lines of communication with higher support groups and administrators, working with these groups to ensure unresolved problems are handled in an expedient manner•Provided first class customer support for News Media in venue during events

161 Bay Street

•Assisted in developing long-term strategies and capacity planning for meeting future desktop hardware needs. •Conducted research on desktop products in support of PC procurement and development efforts.•Provided desktop IT support to company employees and contractors•Identified, research, troubleshoot and resolve technical issues•Responded to telephone calls, email and ticketing system requests for technical support•Coordinated repairs with our vendors on warranty related issues•Documented, tracked, and monitored problems to ensure a timely resolution•Deployed hardware to new and existing users•Reloaded and prepared laptops, desktops and other hardware as needed•Tracked hardware and software assets and kept them updated

315 Front Street West

• Established and followed administrative processes to meet the requirements of customers• Identified and communicated new processes and procedures to customers to ensure maximum quality of service• Identified problems with administrative processes and followed up with team leaders to ensure a quick resolution• Acted as Subject Matter Expert in a focused area of expertise• Managed personal workload and contributed to team workload management to ensure that activity due dates are met

173 Dufferin Street

• Wrote, tested, debugged, maintained, documented, and deployed SQL statements, scripts, PL/SQL blocks, triggers, stored procedures, and applications using a variety of tools in a variety of environments• Answered help line calls and emails, working with senior personnel to determine appropriate course of action where necessary, and tracking call type and resolution time• Performed operational tasks as assigned (such as creating backups, manually initiating EDI transfers, reviewing log files for issues, etc)• Tracked time performed on different tasks with timesheets or other tools• Wrote technical documentation, FAQs, operating procedures, processes, etc with the help of senior personnel• Supported the month-end close process• Managed lists of defects, issues, problems, or concerns related to IT Development Team products• Analyzed and reported on various IT Development subjects such as support vs. development stats, change control stats, defect stats, etc.

173 Dufferin Street

• Identified and logged user issues as they are reported• Ensured user issues are followed up and resolved• Installed, configured and repaired network and local printers as necessary• Created and provided training/how-to guides for multiple programs and processes• Added new users and performed changes to user accounts in Active Directory• Resolved technical issues that arise• Assisted in developing and maintaining new standardized metric reporting on a routine basis i.e., define, create, automate, and maintain operational cyclical reporting for the eCommerce website

Concord, Ontario

• Acquired one to one customer service experience• Managed and supervised a team of up to three workers• Processed customer orders and issues• Perform duties in accordance with company policies and procedures• Successfully operated vehicles up to 7.5 tons in all weather conditions• Trained to maintain complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.

Toronto, Canada Area

• Installed, repaired, upgraded and diagnosed problems with variety of Windows XP/2000/NT/7/Linux systems, on-site of the client and in company office• Wired Ethernet networks including cabling and network setup while complying with building's safety regulations• Provided technical support meeting all of the clients' deadlines successfully• Updated, organized and maintained clients' database• Assured return business and increased sales through enhancing the customer experience, promptly addressing concerns and reporting to superiors accordingly

Bachelor Of Applied Information Sciences Degree, Computer And Communication Networking

Computer Communications Networking

Diploma, Police Foundation

Law Enforcement