Sergey Denisov Email & Phone Number

Russia

-Communication with partners in assigned regions to assist with the development of Booking.com’s business (optimization of accounts, up-selling additional products)- Responsible for a portfolio of 350 partners across 18 regions- Maintaining relationship with the accommodation partners (i.e. performance calls)- Identifying and promoting opportunities for partners that help improve Booking.com’s business- Customer Service escalations related to portfolio and solving these in the most efficient manner for the business, partner and customer- Achieving assigned KPIs based on company's products and services

Singapore - Remote

Leads generationSalesAccount management

Singapore

- Acquisition and retention of new properties in Indonesia (Bali region)- Optimization of accounts run by owners with 1-4 properties (FRBO)- Upselling value adding features (Instant Booking, Virtual Tours etc)- Consulting partners for improving performance of their listings- 1st point of contact with partners

Russian Federation

- acquisition within Russia and CIS countries ;- generating leads, cold calling and meetings;- ensuring quality control of new listings:activation, photos, description, host's details;- educating of hosts with following support on using the platform;- first line point of contact, assistance and troubleshooting to any potential problems of hosts;- working closely with Support, Operations and Finance teams to troubleshoot possible issues- improving host engagement and booking conversion rate as well as Gross Booking Value;- assisting with translation, regional/country information to Marketing department.

Yekaterinburg

Internal and external customer support for Caseware (www.caseware.com) accounting software implementation in collaboration with vendor offices in Romania and Netherlands. Participation in audit projects such as LBMA (London Bullion Market compliance audit for Ekaterinburg Non-Ferrous Metals Processing Plant) for supply chain.

Yekaterinburg, Sverdlovsk, Russia

Banking services for high income clientsOpening/closing depositsUpselling additional services (debit/credit cards; concierge services; accounts with higher % rate etc.)

Singapore

-Handling of high volume of user support requests as a primary priority (lost access, hacked, impersonation, verification)-Contribute to cross-functional projects (timeline curation, customer survey improvement).-Participation in bug triage, troubleshooting, and collecting user feedback-Test new features, collaboration with Product team-Reporting and resolving inefficiencies in product, policy, work flow etc. -Translation of help content, including articles and templates.

Singapore

-Assisting Spanish, English and Russian speaking cardholders/banks' general inquiries -Take lost/stolen card (LSCs) reports for the correct issuing bank and notify them within pre-determined service standards-Take Emergency Service Requests (ESRs) for cash/card and fulfill them according to service standards-Support the customers' needs by responding with accuracy and timeliness to customer queries-Escalate issues/queries as required to ensure timely resolution.- Collaboration with courier services (UPS,DHL,FEDEX) all over the world on delivery of emergency cards,- Collaboration with Western Union agencies all over the world to setup emergency cash disbursements for cardholders.Trainings:- Assessing Customer Behavior;- American Work Culture & Values;- Cultural Work Styles in Global Diversity and Inclusion;- Digital Payments;- Global Procurement Process;- Workplace Harassment Prevention;- Prevention of Insider Training;- Communication Skills- Siebel (Oracle).

Yekaterinburg, Sverdlovsk, Russia

Sales of "Software Asset Management as a service"Account managementLeads generation

Yekaterinburg

- Startup of the project (Registering the branch with local authorities, registering with tax authorities),- Searching and recruiting staff for Visa centers, initial HR work, initial trainings for staff, shifts scheduling, holidays scheduling, bonus distribution),- Conducting interviews for prospective candidates,- Arranging contracts with providers of services and goods, - Administrative and operational issues solution,- receiving documents and data entry for Czech, Spain, Netherlands, Malta visas, - working in call-center environment, - Team lead for 10 employees (agents, cashier, it support), - Initial accounting documentation control, - online banking (visa fee and revenue remittance) - daily, weekly and monthly reporting- cash flow control, - Interaction with partner organization VFS GLOBAL (www.vfsglobal.com, India) (Execution of their requirements regarding operations of Visa Centers), - basic IT issues solving, - operations supervision,- Interaction with the Consulate General of Czech Republic in Yekaterinburg regarding visa issues.

Yekaterinburg

- coordinating staff,- admin work- daily and monthly reporting, - translation of documents. English- Russian, Spanish-Russian and vice versa- call-center environment

Yekaterinburg

• Organization of international transportations. (consolidated shipments and full-loaded trucks), • work with the inquiries, • calculating the costs of the transportation, • arrangement of documents, • freight forwarding • work with in-customs carriers• arrangement of in-customs transit within Russia • written and oral translation of accompanying documents • work with customs • work with the carriers who have their own trucks • looking for new clients • daily reports and monthly reports, • organization of the transportations within Russia

Master Of Business Administration - Mba, Digital Economy

MSM’s Online MBA program has been ranked 4th best Online MBA in the world, and the best Online MBA in the Netherlands by CEO Magazine.

Bachelor;, International Relations/Regional Studies; American Studies;, 4.8

Spanish Language And Culture, Spanish Language And Literature, 9

Scholarship of Spanish Ministry of Foreign Affairs and Agency for International cooperation. Courses in Spanish Language and Spanish.

Translation And Interpretation In The Area Of Professional Communication., American/United States Studies

Certificates, Entrepreneurship/Entrepreneurial Studies

Partial Scholarship of Global Education Program 2004 (Havana, Cuba and Merida, Mexico). Courses taken: Global Entrepreneurship & Systems.