Serhat Aras personal email
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Professional with 18 years of hospitality and customer service experience in various industries. Proven abilities in customer satisfaction and conflict management. Exceptional communication, management and accounting, team leading skills.
Holiday Inn Gatwick Worth Hotel
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Duty ManagerHoliday Inn Gatwick Worth Hotel Nov 2022 - PresentCrawley, England, United Kingdom
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Duty ManagerCrowne Plaza London Gatwick Airport Apr 2022 - Nov 2022Crawley, England, United Kingdom -
Reception SupervisorCrowne Plaza London Gatwick Airport Sep 2018 - Apr 2022United Kingdom -
Supervisor & ReceptionistCrowne Plaza London Gatwick Airport Nov 2017 - Apr 2022United Kingdom -
ReceptionistCrowne Plaza London Gatwick Airport Sep 2015 - Nov 2017West Sussex, United Kingdom, United KingdomCheck in & check out procedures Daily check list Problem solution ReportCostumer service -
Customer Service ManagerKardeşler Petrol A.Ş. Aug 2012 - Jan 2015Ankara, TurkeyCoordinate the team members work Provide work routine short out the potential problems Organise petroltransfers for corporate clients End of the shift prepare accounts for account directorPolitely assisting customers in person and on the telephone.Provided an elevated customer experience to generate a loyal clientele.Answer product questions with up-to-date knowledge of sales and shop promotions.Effectively communicated with and supported sales, marketing and… Show more Coordinate the team members work Provide work routine short out the potential problems Organise petroltransfers for corporate clients End of the shift prepare accounts for account directorPolitely assisting customers in person and on the telephone.Provided an elevated customer experience to generate a loyal clientele.Answer product questions with up-to-date knowledge of sales and shop promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Developed a reputation as an efficient service provider with high levels of accuracy. Show less -
Security & TranslatorIsrael Embassy – Ankara Turkey Apr 2008 - Aug 2012Ankara, TurkeyServed as the main point of contact for security department and other immigration office.Translation service between visitors and embassyEscort to ambassador at the events with other securities and local police officerGo to events as advance guard before ambassador or aacheRoıtine security controls embassy before opening hours and during the working hours
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Operation ManagerTrans Nature Travel Agency Mar 2006 - Apr 2008Marmaris,TurkeyServed as the main point of contact for client travel agencies operation departments, sales department,transportation, tour guides and food and beverage departments.Established operational objectives and work plans and delegated assignments to subordinate managers.Directed the work of Marmaris Fethiye Bodrum independent contractors.Advertising and coordinating rafting and hunting tours in Dalaman region Marmaris base from Bodrum andFethiyeCollecting reservations… Show more Served as the main point of contact for client travel agencies operation departments, sales department,transportation, tour guides and food and beverage departments.Established operational objectives and work plans and delegated assignments to subordinate managers.Directed the work of Marmaris Fethiye Bodrum independent contractors.Advertising and coordinating rafting and hunting tours in Dalaman region Marmaris base from Bodrum andFethiyeCollecting reservations preparing schedules and tour guidesPlanning the shules for customer transfers, organise food and beverage servicesMade and confirmed reservations.Processed reservations per day. Show less
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Night ManagerAnkyra Tac Hotel Jul 2004 - Feb 2006Improved customer service ratings through night shift.Greeted and welcomed all hotel guests with a smile.Accommodated guests' requests.Reviewed account information and charges with guests during check-out.
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Marketing And Sales RepresentativeStar Tours Travel Agency Jan 1999 - Jun 2004Ankara, TurkeyMade and confirmed reservations.Coordinated between billing department and customers to resolve problems.Documented all customer enquiries and comments thoroughly and quickly.Responded to all customer enquiries thoroughly and professionally.Placed special merchandise orders for customers.Greeted customers in a timely fashion, whilst quickly determining their needs.Answered customer questions about product availability and shipment times
Serhat Aras Skills
Serhat Aras Education Details
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Business Administration And Management, General -
Hotel/Motel Administration/Management
Frequently Asked Questions about Serhat Aras
What company does Serhat Aras work for?
Serhat Aras works for Holiday Inn Gatwick Worth Hotel
What is Serhat Aras's role at the current company?
Serhat Aras's current role is Duty Manager at Crowne Plaza London Gatwick Airport.
What is Serhat Aras's email address?
Serhat Aras's email address is se****@****ail.com
What schools did Serhat Aras attend?
Serhat Aras attended Anadolu University, Başkent Üniversitesi.
What are some of Serhat Aras's interests?
Serhat Aras has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Serhat Aras known for?
Serhat Aras has skills like Microsoft Excel, Powerpoint, Team Building, Negotiation, Customer Service, Management, Project Management, Strategic Planning, Accounting, Leadership, Tourism Management, Travel And Tourism.
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Serhat Aras
Ankara -
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