Serhat Aras

Serhat Aras Email and Phone Number

Duty Manager at Crowne Plaza London Gatwick Airport @
Serhat Aras's Location
Crawley, England, United Kingdom, United Kingdom
Serhat Aras's Contact Details

Serhat Aras personal email

About Serhat Aras

Professional with 18 years of hospitality and customer service experience in various industries. Proven abilities in customer satisfaction and conflict management. Exceptional communication, management and accounting, team leading skills.

Serhat Aras's Current Company Details
Holiday Inn Gatwick Worth Hotel

Holiday Inn Gatwick Worth Hotel

Duty Manager at Crowne Plaza London Gatwick Airport
Serhat Aras Work Experience Details
  • Holiday Inn Gatwick Worth Hotel
    Duty Manager
    Holiday Inn Gatwick Worth Hotel Nov 2022 - Present
    Crawley, England, United Kingdom
  • Crowne Plaza London Gatwick Airport
    Duty Manager
    Crowne Plaza London Gatwick Airport Apr 2022 - Nov 2022
    Crawley, England, United Kingdom
  • Crowne Plaza London Gatwick Airport
    Reception Supervisor
    Crowne Plaza London Gatwick Airport Sep 2018 - Apr 2022
    United Kingdom
  • Crowne Plaza London Gatwick Airport
    Supervisor & Receptionist
    Crowne Plaza London Gatwick Airport Nov 2017 - Apr 2022
    United Kingdom
  • Crowne Plaza London Gatwick Airport
    Receptionist
    Crowne Plaza London Gatwick Airport Sep 2015 - Nov 2017
    West Sussex, United Kingdom, United Kingdom
    Check in & check out procedures Daily check list Problem solution ReportCostumer service
  • Kardeşler Petrol A.Ş.
    Customer Service Manager
    Kardeşler Petrol A.Ş. Aug 2012 - Jan 2015
    Ankara, Turkey
    Coordinate the team members work Provide work routine short out the potential problems Organise petroltransfers for corporate clients End of the shift prepare accounts for account directorPolitely assisting customers in person and on the telephone.Provided an elevated customer experience to generate a loyal clientele.Answer product questions with up-to-date knowledge of sales and shop promotions.Effectively communicated with and supported sales, marketing and… Show more Coordinate the team members work Provide work routine short out the potential problems Organise petroltransfers for corporate clients End of the shift prepare accounts for account directorPolitely assisting customers in person and on the telephone.Provided an elevated customer experience to generate a loyal clientele.Answer product questions with up-to-date knowledge of sales and shop promotions.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Developed a reputation as an efficient service provider with high levels of accuracy. Show less
  • Israel Embassy – Ankara Turkey
    Security & Translator
    Israel Embassy – Ankara Turkey Apr 2008 - Aug 2012
    Ankara, Turkey
    Served as the main point of contact for security department and other immigration office.Translation service between visitors and embassyEscort to ambassador at the events with other securities and local police officerGo to events as advance guard before ambassador or a􀄴acheRoıtine security controls embassy before opening hours and during the working hours
  • Trans Nature Travel Agency
    Operation Manager
    Trans Nature Travel Agency Mar 2006 - Apr 2008
    Marmaris,Turkey
    Served as the main point of contact for client travel agencies operation departments, sales department,transportation, tour guides and food and beverage departments.Established operational objectives and work plans and delegated assignments to subordinate managers.Directed the work of Marmaris Fethiye Bodrum independent contractors.Advertising and coordinating rafting and hunting tours in Dalaman region Marmaris base from Bodrum andFethiyeCollecting reservations… Show more Served as the main point of contact for client travel agencies operation departments, sales department,transportation, tour guides and food and beverage departments.Established operational objectives and work plans and delegated assignments to subordinate managers.Directed the work of Marmaris Fethiye Bodrum independent contractors.Advertising and coordinating rafting and hunting tours in Dalaman region Marmaris base from Bodrum andFethiyeCollecting reservations preparing schedules and tour guidesPlanning the shu􀄴les for customer transfers, organise food and beverage servicesMade and confirmed reservations.Processed reservations per day. Show less
  • Ankyra Tac Hotel
    Night Manager
    Ankyra Tac Hotel Jul 2004 - Feb 2006
    Improved customer service ratings through night shift.Greeted and welcomed all hotel guests with a smile.Accommodated guests' requests.Reviewed account information and charges with guests during check-out.
  • Star Tours Travel Agency
    Marketing And Sales Representative
    Star Tours Travel Agency Jan 1999 - Jun 2004
    Ankara, Turkey
    Made and confirmed reservations.Coordinated between billing department and customers to resolve problems.Documented all customer enquiries and comments thoroughly and quickly.Responded to all customer enquiries thoroughly and professionally.Placed special merchandise orders for customers.Greeted customers in a timely fashion, whilst quickly determining their needs.Answered customer questions about product availability and shipment times

Serhat Aras Skills

Microsoft Excel Powerpoint Team Building Negotiation Customer Service Management Project Management Strategic Planning Accounting Leadership Tourism Management Travel And Tourism Marketing

Serhat Aras Education Details

Frequently Asked Questions about Serhat Aras

What company does Serhat Aras work for?

Serhat Aras works for Holiday Inn Gatwick Worth Hotel

What is Serhat Aras's role at the current company?

Serhat Aras's current role is Duty Manager at Crowne Plaza London Gatwick Airport.

What is Serhat Aras's email address?

Serhat Aras's email address is se****@****ail.com

What schools did Serhat Aras attend?

Serhat Aras attended Anadolu University, Başkent Üniversitesi.

What are some of Serhat Aras's interests?

Serhat Aras has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Serhat Aras known for?

Serhat Aras has skills like Microsoft Excel, Powerpoint, Team Building, Negotiation, Customer Service, Management, Project Management, Strategic Planning, Accounting, Leadership, Tourism Management, Travel And Tourism.

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