Serhat Asmaoğlu Email & Phone Number

• Coordinating cross-functional teams to ensure expected deliverables of CEO Office• Support and lead strategic business initiatives assigned by management team• Build relationships with others both internally and externally and assist with queries where necessary• Provide other business operational support for the CEO• Manage projects sponsored by the CEO and co working with PMO teams to achieve desired goals• Observing the compliance of critical projects to be implemented with the company's strategic focus areas, and providing support to the business units within this scope.• Monitoring tasks delegated by CEO to ensure achievement within agreed deadlines• Carry out research and relevant studies on specific topics related to business, policy and others as required and prepare reports on findings• To follow trends in the world and in our country, to analyze competition and customers; to research potential business development opportunities, identify application areas and share the relevant information with critical business functions.• Prepare analysis and presentation materials for CEO,• Scheduling meetings for the CEO with other stakeholders, ensuring that proper agendas are communicated to all participants• Continuously streamlining workflows and processes to simplify work and increase delivery efficiency across different teams• Facilitate routine admin tasks and meetings for the CEO, enabling more efficient CEO operation• Manage corporate communications activities and approval processes of stakeholders• Responsibilities for the analysis of strategic data and KPI leading indicators to assist with effective decision-making and strategic planning• Reviewing and evaluating the feasibility of the projects in order to support the CEO during the approval phase,• Review of audit reports submitted to the CEO and follow-up of audit processes• Monitoring and reporting on TT performance indicators during weekly and monthly periods

• To make financial modeling and performing feasibility for commercial projects (for investments and periodic campaigns to be made in the sales and marketing departments)• Providing support to senior managers for strategic and financial projects,• Making post-analysis and examining financial results of the projects• EbitDA calculation of channel campaigns and commercial projects,• Developing recommendations for improvement of operational profitability and sales performance• Providing financial guidance to strategic and operational issues• Identifying project risks and making assessments within opex efficiency• Establishing financial statements within the scope of project plan and supporting budget activities within the determined risks,• Providing support to the channel segmentation and channel optimization,• Establishing bonus system within the scope of the sales channel incentives,• Determining budget target of sales channels and distribution of targets to the sub-channel on a monthly basis• Making internal/external analyses and assessment of a variety of markets for generating strategies in alignment with corporate goals• Working on data to generate insight and modeling suggestions• Analyzing sales campaigns and proposing new campaigns• Preparing analysis data by data mining rules and carry out target group studies• Supporting and guiding data modeling studies of the dwh for analysis and reporting.• Making customer acquisition campaigns for potential consumer • Evaluation of investors within the scope of dealers openings and transfers,• To determine the amount of collateral from investors for the opening and transfer of the dealer,• Evaluation of investors according to their financial performance (Balance Sheet, KKB reports, etc.),• Making risk scoring for investors.

• Analysis/data mining of collection activities for delinquent retail loans/ credit cards/overdraft accounts,• Following up, forecast and plan of customer risk-based KPI’s,• Designing databases required for monitoring and analysis, in cooperation with IT teams,• Preparation and presentation of dashboards, which summarize the status of retail credit/overdrafts and credit card portfolio, delinquency and NPL ratios, to top management, monthly,• Developing, monitoring and improving risk-based customer segmentation for collection strategies,• Monitoring and reporting of the collection performance of the call center• Capacity planning for collection operations and call center, • Organizing and analyzing the data for collections and identifying KPI’s.• Customer scoring and segmentation automation, customer behavioral scorecard improvements• Decision support system optimization of management decisions and collection strategies• Analyzing trends and supporting the reports by prepared required documents.• In accordance with the needs of senior management and business lines, improving the related reports.• Generating periodic reports from DWH and generate report format via SSRS• To ensure the orderly functioning of campaign strategies, making analyses and preparing reports in order to evaluation of performance, and making suggestions for strategic revisions.• Making project plans by identifying related improvements on collection processes,• Improving the quality of data used in collection operations, testing the reliability of data used for analysis and reports.

• Establishing and revising the operational risk management strategy process and procedure• Implementing the policy and methodologies• Management of BASEL II Compliance projects• Reporting to BRSA and partners of the bank• Reporting to Executive Management and Audit Committee• Collecting/analyzing/reporting of operational risk loss data• Advanced measurement approach of operational risk and modeling studies to loss distribution approach • Within the scope of MIS reporting for the Credit Committee;- Analysis of credit portfolios growth and non-performing loans trends- Examination of the development of non-performing loans and comparison with the banking sector- Sector based analysis of non-performing loans- NPLs & Delay Rates & Sector comparisons for the required reserve ratio - Analysis of segment based rating distributions,- Reviewing and interpreting portfolio based performance KPIs,- Examination and analysis of the transitions between each of the collection performance for 30+&60+&90+ delays buckets• Risk and Control Self Assessments (RCSA) studies• Key Risk Indicators (KRI) studies• Scenario Analysis studies• Gap Analysis• Business process improvement and fraud prevention, realization of fraud control investigation activities and prevention activities• Coordination of Operational Risk Management meetings and related activities other departments• Calculation of operational risk capital charge and reporting• Operational risk awareness studies• In addition to these interested with calculation methodologies of PD, LGD, EAD and Value at Risk• Project management for operational risk studies of ARC Logics

Ankara, Türkiye

İzmir, Türkiye

Master Of Business Administration (Mba)

Bachelor Of Science (B.Sc.)

Education record