Serhat Bayraktar Email & Phone Number

Turkey

• Establishing, planning and optimizing a field service network with BPO partners to provide a reliable and convenient customer service experience
• Increasing customer satisfaction and reinforcing Samsung product image through quick and accurate service delivery
• Taking measures to decrease churn rate by evaluating customer experience surveys
• Minimizing loss by consolidating inefficiently managed service centers at final stage
• Analyzing Authorized Services' P&L and observing… Show more
• Analyzing Authorized Services' P&L and observing their financial health

Istanbul, Turkey

• Managing relationships with Local Network Operators, International OEM manufacturers and Local Repair Centers
• Analyzes new situations, anticipates potential problems and future trends, and assesses opportunities impacts and risks

Istanbul, Turkey

• Providing technical support and training to Nokia Care Points' to increase technical standards
• Performing and planning workshops and webcasts
• Ad hoc trainings, Remote PC assistance, Web-chat methods and carrying out Onsite technical annual visits
• Leading Technical Consultants Team
• Maintaining and developing strong relationship with all clients and colleagues at all levels.

Istanbul, Turkey

• Operationally managed technical service technicians, logistics cargo & front desk employees, customer care employees
• Followed up Key Performance Index Values daily and reviewed weekly
• Performed quarterly P&L meetings with attendance of general manager and accountant manager
• Performed regular dealer visits to maintain strong relationship.

Istanbul, Turkey

• Focused on performance and quality by increasing the knowledge of employees
• Created performance tables, followed up optimum quality expectations and ensured customer satisfaction

Ankara, Turkey

• Managed technical service start up. Planned spare parts order
• Supervised and managed out of warranty repairs locally that growth branch profit
• Performed on OHSAS18001 and ISO9001 and created all departments’ job descriptions and procedures

Istanbul, Turkey

• Performed mobile phone repair, technical training attendance, equipment planning and audit management

Executive Mba, Business Administration And Management, General, 3.85 / 4.00 Gpa

English Program

Bsc, Electrical, Electronics And Communications Engineering

English Program