Serhat Demir

Serhat Demir Email and Phone Number

EMEA Regional Lead for Google - Powered by Cognizant @ Cognizant
teaneck, new jersey, united states
Serhat Demir's Location
Hamburg, Hamburg, Germany, Germany
Serhat Demir's Contact Details

Serhat Demir work email

Serhat Demir personal email

About Serhat Demir

Organizing Business Development on Google Maps.I am a vendor, project management and marketing professional with an experience of over 23 years, spread across multiple domains; including technology and social welfare. I am adept at managing large scale vendor driven projects in fast paced, complex & ambiguous business environments. I have a proven track record in building good relationships and in managing & analyzing reports.● Proven expertise in project management, business transitions & managing projects at end-to-end Customer Service Delivery Solutions entailing Continual Service Improvement and Service Operations in the domain of Information & technology industries.● Adept at interfacing with customers to understand business and technical requirements, mapping client’s requirements, custom designing solutions & troubleshooting for complex client requirements, manage end – end integrated back office operation activities. Ability to understand client requirements and design a suitable offshore model as per client need.● Deft in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ability to manage multiple high-stakes initiatives and cross-functional teams in a global environment. ● An ambassador of change, visionary and pathfinder for the new global marketplace adept at transitioning companies from static or reduced growth to commercial success.Responsibilities: ♦ Vendor Management ♦ Project Management & Implementation ♦ Workflow Management ♦ Service & Operation ♦ Application Support ♦ Product Administration and Support ♦ Problem Solving & Conflict Resolutions ♦ Resource Management ♦ Stakeholder Management ♦ Transitioning and Team Management ♦ Service Delivery Management ♦ Cross-functional Coordination ♦ Leadership Skills ♦ Product Training

Serhat Demir's Current Company Details
Cognizant

Cognizant

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EMEA Regional Lead for Google - Powered by Cognizant
teaneck, new jersey, united states
Website:
cognizant.com
Employees:
278214
Serhat Demir Work Experience Details
  • Cognizant
    Emea Regional Lead For Google - Powered By Cognizant
    Cognizant Jun 2023 - Present
    Hamburg, Germany
    ♦ Work closely with Google Product & Cross-functional teams to identify the priorities, plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives♦ Identify key requirements needed from xFn and external vendors. Identify the necessities with the technical/Eng teams on the supports needed depending on the available data.♦ Set the service-level agreements (SLAs) for product metrics & work closely with the pEx team to the baselining for; Productivity Quality TAT- City Launch & Process Stage♦ Manage & monitor the SLAs.♦ Work with engineering to develop custom transformations or feature requests based on the needs.♦ Infusing flexibility and the willingness to embrace change in project management. ♦ Screening & Interviewing candidates & making recommendations to the hiring manager♦ Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
  • Azure Knowledge Corporation
    Emea Regional Lead - Google
    Azure Knowledge Corporation May 2021 - Jun 2023
    New Jersey, United States
    ♦ Work closely with Google Product & Cross-functional teams to identify the priorities, plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives♦ Identify key requirements needed from xFn and external vendors. Identify the necessities with the technical/Eng teams on the supports needed depending on the available data.♦ Set the service-level agreements (SLAs) for product metrics & work closely with the pEx team to the baselining for; Productivity Quality TAT- City Launch & Process Stage♦ Manage & monitor the SLAs.♦ Work with engineering to develop custom transformations or feature requests based on the needs.♦ Infusing flexibility and the willingness to embrace change in project management. ♦ Screening & Interviewing candidates & making recommendations to the hiring manager♦ Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
  • Azure Knowledge Corporation
    Sr. Project Manager - Google Gdo Tce
    Azure Knowledge Corporation Jun 2020 - May 2021
    Istanbul, Turkey
    Managing/coordinating City/Country Experts across EMEA, APAC & LATAM regions who are responsible for high impact work in improving city transit data & providing country specific expertise for Google Transit Map. Responsible for the development & maintenance of transit data pipelines and establishing the ground truth in the city/country they work. Role & Responsibilities:♦ Managing City/Country Expert Teams for 111 cities in 36 countries across EMEA, APAC & LATAM regions who are responsible for high impact work in improving city transit data & providing country specific expertise for Google Transit Map.♦ Development & maintenance of transit data pipelines and establishing ground truth in the city/country they work based on the market needs and local regulations. ♦ Leverage local familiarity with regional urban transit systems and expertise to Identify patterns and systematic data problems or gaps in transit data and organize changes in the data model to improve and solve the issues.♦ Manage & monitor the teams to make necessary changes/edits for all transit data types.♦ Communicating with internal stakeholders & vendors to achieve project goals:♦ Organize in-city field research to determine ground truth of transit issues & user problems.♦ Coordinate the transit user expectations, broken critical user journeys, data gaps and provide insights to the product & develop outages and alerts capabilities of cites.♦ Field escalations of complex or edge-case data issues from internal teams and resolve appropriately including creating bugs for external teams.♦ Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade models.♦ Screening & Interviewing candidates & making recommendations to the hiring managerProvide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
  • Azure Knowledge Corporation
    Project Manager - Google Geo Ops
    Azure Knowledge Corporation Jul 2016 - Jun 2020
    Istanbul, Turkey
    ● Responsible for vendor relationship management, encompassing: vendor selection, budgeting, contracting, forecasting, ramp, procurement / compliance / legal approvals and billing / invoice reconciliation life cycles●Leading vendor organizations in 14 countries/greenfield markets in EMEA, APAC & LATAM, for a strategic new technology client of Cognizant●Develop & deliver regional/global workflow strategies (forecasting, planning) for short burst & long-term projects via vendor managed services●Manage risks & deliver results via interaction with cross functional teams like marketing, procurement, legal, compliance, engineering, finance, operations●Responsible for monitoring and analyzing multi-vendor deliverables for efficient service delivery at global / regional scale●Lead a 3-member team to re-engineer, redefine project & policy requirements of an existing program, developed a pilot projects to showcase benefits, thus delivering a reduction of 88% in cost per field visit to client●Assist in designing & implement of data mining / reporting structure for client’s & operations’ consumption / satisfaction in coordination with BA & MIS groups
  • Sws
    Vice President Marketing & Hos Ib Program
    Sws Apr 2010 - Feb 2016
    Bangkok Metropolitan Area, Thailand
    ● Develop marketing strategies to boost sales of SWS' services (gym/schools/shrimp farm) and drive funding from potential donors●Deploy successful marketing campaigns & own the implementation from ideation to execution●Explore and implement a variety of organic and paid acquisition channels for marketing, like content creation & curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis etc.●Produce valuable and engaging marketing content for company’s website and blogs that attracted and converted the target / potential donor groups into actual ones●Prepare and monitor the marketing budget on a quarterly and annual basis & allocate funds●Measure and report on the performance of marketing campaigns, gain insight, assess against goals and plan course correction if any●Oversee the identification and pursuit of new business opportunities and the use of department resources to meet new business targets●Set overall targets, goals, plans, and procedures for the capture of new donors/resourcesEnsure effective and efficient use of donor/client resources to implement operations on field●Manage, guide, advise and monitor staff performance. Establishing annual performance goals, ensuring timely and quality execution of group deliverables●Continuously reviewing all aspects of SWS’ operations to facilitate and reinforce the effectiveness of strategic plans●Providing effective leadership and support to meet annual and long-term financial goals●Collaborates with the academic heads and IB programme coordinators to review and implement the curriculum●Experience with experience design, instructional methodologies, educational tools and techniques, and their appropriate application.●Develop and experiment with new learning solutions that accelerate the proficiency and mastery of teachers/managers
  • Omo Mart Co. Ltd. Business - Import & Export
    Admin Manager
    Omo Mart Co. Ltd. Business - Import & Export Dec 2005 - Feb 2010
    Bangkok Metropolitan Area
  • Muton Leather Dublonka Co. Ltd. Business
    Admin Manager
    Muton Leather Dublonka Co. Ltd. Business Oct 1999 - Sep 2005
    Moscow, Moscow City, Russia

Serhat Demir Skills

Public Speaking Microsoft Office Staff Development Management Microsoft Excel Project Management Strategic Planning Leadership Hiring Public Relations Microsoft Word Powerpoint Leadership Development

Serhat Demir Education Details

Frequently Asked Questions about Serhat Demir

What company does Serhat Demir work for?

Serhat Demir works for Cognizant

What is Serhat Demir's role at the current company?

Serhat Demir's current role is EMEA Regional Lead for Google - Powered by Cognizant.

What is Serhat Demir's email address?

Serhat Demir's email address is se****@****ail.com

What schools did Serhat Demir attend?

Serhat Demir attended Orta Doğu Teknik Üniversitesi / Middle East Technical University.

What are some of Serhat Demir's interests?

Serhat Demir has interest in Drawing (Professional), Horse Riding, Cycling, Tennis, Ice Skating.

What skills is Serhat Demir known for?

Serhat Demir has skills like Public Speaking, Microsoft Office, Staff Development, Management, Microsoft Excel, Project Management, Strategic Planning, Leadership, Hiring, Public Relations, Microsoft Word, Powerpoint.

Who are Serhat Demir's colleagues?

Serhat Demir's colleagues are Nadiyavathi Thimmarayan, Santhanaraja Sahaya John Peter, Rachana S Rao, Shivani Sri, Veena Chandrashekar, Rajesh Gupta, Vishal Shrivastava.

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