Serhat Gegin Email & Phone Number

Ankara, Turkey

Oversaw construction of this 44 room boutique hotel and spa, an responsible for setting standards , training and overall management of ATLI HOTEL flagship property of ERG group of companies.. Created standard operating procedures for all departments. . Designed and devoleped hotel web-site and directed all pre –opening responsibilities, including coordination of all FF&E deliverables and installations , guestroom technology systems, establishment of vendor relations for both guest… Show more Oversaw construction of this 44 room boutique hotel and spa, an responsible for setting standards , training and overall management of ATLI HOTEL flagship property of ERG group of companies.. Created standard operating procedures for all departments. . Designed and devoleped hotel web-site and directed all pre –opening responsibilities, including coordination of all FF&E deliverables and installations , guestroom technology systems, establishment of vendor relations for both guest services and hotel operations.. Worked closely with PR firm and managing partners to define new ATLI HOTEL brand.. Negotiated vendor agrements to up grade all operating systems for ATLI HOTEL.. Managed day-to-day hotel operations , and all HR related issues and Labour &safety procuders.. Developed detailed sales plan to include corporate accounts, groups and leisure travel.. Proactively work closely with all front of house team members to engage with hotel guests ensuring social media scores are constanly improving.. Established weekly revenue team meetings ( all department heads ) to analyze hotel financial progress. Show less

Istanbul, Turkey

Responsible for the operational duties of a 388 room 5 star hotel at TAKSİM SQUARE.. Ensured rate integrity by continuously fine-tuning all services and amenities to match and surpass hotel comp-set.. Primary duties are manage day-to-day hotel operations, banquets, and events working closely with GM’s to ensure brand standards are met consistently and asset performance is optimezed.. Recruited key leadership roles such as reservations, front Office, guest relations and security to… Show more Responsible for the operational duties of a 388 room 5 star hotel at TAKSİM SQUARE.. Ensured rate integrity by continuously fine-tuning all services and amenities to match and surpass hotel comp-set.. Primary duties are manage day-to-day hotel operations, banquets, and events working closely with GM’s to ensure brand standards are met consistently and asset performance is optimezed.. Recruited key leadership roles such as reservations, front Office, guest relations and security to aid with retraining of all front of the house team members setting new service standars to achieve set goals.Managed employee relation issues as well as all union contract. Show less

Alanya / Antalya

Responsible for oversight of SCANWAY TOURİSM hospitality portfolio consisting of 6 out of 21 hotels at ALANYA. . Responsible of Daily hotels operations as well as Daily sales from the in door stores for the guests need and demand.. Developed job specifications for all existing roles, revised and updated employee handbook and oversee all aspects of HR not limited to progressive coach and counseling.. Re-defined all new hotel amenities , services and features for ALANYA region and… Show more Responsible for oversight of SCANWAY TOURİSM hospitality portfolio consisting of 6 out of 21 hotels at ALANYA. . Responsible of Daily hotels operations as well as Daily sales from the in door stores for the guests need and demand.. Developed job specifications for all existing roles, revised and updated employee handbook and oversee all aspects of HR not limited to progressive coach and counseling.. Re-defined all new hotel amenities , services and features for ALANYA region and also other sister hotels and resorts. Show less

Kundu / Antalya

Responsible of all operational duties for all 6 F&B Outlets , Banquet rooms, and room service for an all inclusive resort hotel.. Managed all F&B related operational efforts to ensure property alignment with WOW KREMLİN PALACE brand and philosophy to reinforce positioning as a luxury all inclusive resort with an exceptional service and commitment to customer loyalty and relationship management. . Responsible for directly training of all Food&Bevarage , pool and gardener… Show more Responsible of all operational duties for all 6 F&B Outlets , Banquet rooms, and room service for an all inclusive resort hotel.. Managed all F&B related operational efforts to ensure property alignment with WOW KREMLİN PALACE brand and philosophy to reinforce positioning as a luxury all inclusive resort with an exceptional service and commitment to customer loyalty and relationship management. . Responsible for directly training of all Food&Bevarage , pool and gardener personnel.. Develop new services and /or features to increase bottom-line revenues and return on investment. Show less

New York

New York

New York

New York

Stanford

Bachelor’S Degree

Education record

food & beverage operation hotel management