Serhat P.
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Serhat P. Email & Phone Number

Customer Journey Expert at ING Belgium
Location: Brussels, Brussels Region, Belgium 6 work roles 2 schools
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Current company
Role
Customer Journey Expert
Location
Brussels, Brussels Region, Belgium
Company size

Who is Serhat P.? Overview

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Quick answer

Serhat P. is listed as Customer Journey Expert at ING Belgium, a company with 4515 employees, based in Brussels, Brussels Region, Belgium. AeroLeads shows a matched LinkedIn profile for Serhat P..

Serhat P. previously worked as Quality Engineer (Team Leader) at Regnology and Functional Consultant at B.Fine. Serhat P. holds Bachelor'S Degree, Mathematics from Ege Üniversitesi.

Company email context

Email format at ING Belgium

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ING Belgium

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Profile bio

About Serhat P.

Serhat P. is a Customer Journey Expert at ING Belgium. He is proficient in French (B2) and English.

Current workplace

Serhat P.'s current company

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ING Belgium
Ing Belgium
Customer Journey Expert
brussels, brussels hoofdstedelijk gewest, belgium
Website
Employees
4515
AeroLeads page
6 roles

Serhat P. work experience

A career timeline built from the work history available for this profile.

Customer Journey Expert

Current

Région De Bruxelles-Capitale, Belgique

  • Understand the business needs for Finance coming from the regulators or from internal business stakeholders and translate them into documented business requirements
  • Manage the change from the very initial requirements phase up to production go life.
  • Collaborate with IT to ensure successful implementation
  • Provide change management support to end-users and ensure a smooth transition
  • Support the business Finance teams in their reporting towards the Belgian regulator (NBB) and ING Group.
Nov 2024 - Present

Quality Engineer (Team Leader)

Brussels Region, Belgium

  • Perform data analysis and validation to ensure accuracy and completeness of financial reports identifying and resolving discrepancies as needed.
  • Identify and document defects using issue tracking systems such as JIRA, XRAY and collaborated with development teams (project managers, developers, QAs and business analysts) to resolve issues in a timely manner.
  • Proactively identify risks and escalate issues to management, proposing solutions to mitigate potential impacts.
  • Provide training and support to end users during system implementation, ensuring smooth transition and user adoption.
Jan 2023 - Nov 2024

Functional Consultant

Brussels Metropolitan Area

  • Analyse business processes, identify areas for improvement, and translate requirements into functional specifications.
  • Design and document detailed functional specifications, including use cases, process flows, and data models.
  • Conduct user acceptance testing (UAT) to validate functionality and ensure alignment with business needs.
  • Be the reference for technical questions from developers
Jul 2022 - Jan 2023

Senior Business Analyst

Istanbul, Turkey

*Providing a state of art financial &IT support to clients for their system automation of financial & legal reports, assisting on treasury, securities, fixed income, web service projects*Liaise between the business and technical members of the project team, ensuring that customer needs are clearly understood *Proceed with technical and financial analysis.

May 2018 - Oct 2021

Financial Reporting Project Manager

Istanbul, Turkey

International and Legal Reporting Systems and Projects*Managing analyzing and system development of the projects of Legal&International reports in compliance with financial reporting regulations*Collaboration with stakeholders from Sberbank Head Office (Russia)*Carrying out IT coordination and perform testing, verification and validation of.

Aug 2016 - Apr 2018

Financial Reporting Specialist

Istanbul, Turkey

Financial reporting and data analysis*Analytical review(s) of IFRS & Basel III on LCR (Liquidty Coverage Ratio) performance*End to end responsibility on building and sending the legal reports to authorities on regular basis (daily & weekly & montly...).*Understand complex data requirements and formalize IT needs & impacts (Gathering needed data, preparing.

Jun 2012 - Jul 2016
Team & coworkers

Colleagues at ING Belgium

Other employees you can reach at ing.be. View company contacts for 4515 employees →

2 education records

Serhat P. education

Education record

Ümraniye Anadolu Lisesi
FAQ

Frequently asked questions about Serhat P.

Quick answers generated from the profile data available on this page.

What company does Serhat P. work for?

Serhat P. works for ING Belgium.

What is Serhat P.'s role at ING Belgium?

Serhat P. is listed as Customer Journey Expert at ING Belgium.

Where is Serhat P. based?

Serhat P. is based in Brussels, Brussels Region, Belgium while working with ING Belgium.

What companies has Serhat P. worked for?

Serhat P. has worked for Ing Belgium, Regnology, B.Fine, Bis - Business Integration Services, and Denizbank.

Who are Serhat P.'s colleagues at ING Belgium?

Serhat P.'s colleagues at ING Belgium include Constantino Ghinis, (Inge) Borkelmans, Sabine Van Brempt, De Haes Marc, and Elke Verellen.

How can I contact Serhat P.?

You can use AeroLeads to view verified contact signals for Serhat P. at ING Belgium, including work email, phone, and LinkedIn data when available.

What schools did Serhat P. attend?

Serhat P. holds Bachelor'S Degree, Mathematics from Ege Üniversitesi.

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