Customer Journey Expert
Current- Understand the business needs for Finance coming from the regulators or from internal business stakeholders and translate them into documented business requirements
- Manage the change from the very initial requirements phase up to production go life.
- Collaborate with IT to ensure successful implementation
- Provide change management support to end-users and ensure a smooth transition
- Support the business Finance teams in their reporting towards the Belgian regulator (NBB) and ING Group.