Serhii Harmatii Email & Phone Number

Poland

Warszawa, Мазовія, Польща

Corporate users support via phone, email/teams, remotely, for: Poland, United Kingdom (dedicated), Austria, Belgium, Czech Republic, Ireland, Luxemburg, Malaysia, Singapore, Romania, Italy, Australia, India, Middle East (Qatar, Saudi Arabia, UAE, Egypt), US, Germany, Netherlands and France (ad-hoc). Managing internal ticketing system - analyse and dispatch cases. Daily backup reporting. Basic AD and server tasks (creating network folder structure, AD Security Groups)

Варшава, Мазовецкое Воеводство, Польша

Responsibilities:- Responsibility to respond to calls for support;- Providing first and second line break-fix support via desk side visits or remote control. To manage the IT equipment on site, including making available equipment for new starters, dealing with departmental moves and liaising with third parties;- Creating and managing domain accounts in Active Directory. Including Creating, Deleting, Enabling, Disabling, Renaming and Transferring domain accounts and associated Exchange mailboxes. To create and maintain email groups;- Identifying the most appropriate resolution are and engaging them for support and guidance;- Support, there will be a requirement to take on some of the duties of the other teams, as needs dictate;- Work with 2d and 3rd lines teams to move resolutions closer to the customer;- Local Support to align activities / agree the most efficient way to support the service;- Contributing to the reports prepared by the team;- Assisting with creating and maintaining process documentation and reports as required;- Assisting with other daily tasks assigned by the Team leader/Manager

Варшава, Мазовецкое Воеводство, Польша

Responsibilities:- First level Helpdesk Agent with particular reference to hardware devices and applicationdevelopers to cash and back office related to the retail market.- Escalating issues that cannot be solved at first line.- Responding to incoming issues and log incidents. (Oracle CRM)- Logging and updating all key information about the reported issue in the IncidentManagement Application - Oracle CRM system.- Troubleshooting and resolving of hardware or software issues with use of providedtoolsets.- Technical network support: WAN and LAN, modems, routers, switches- Management of certain databases using Microsoft SQL Server 2008,- Support of technicians- Report creation and analyze- Debriefing of the incident in CRM delivered by the external provider.- Incident flow control (CEC)

Warsaw, Masovian District, Poland

-Creating service tickets.-Debriefing service tickets and data quality control in customer service systems.-Monitoring of requests SLA fulfillment.-Acceptance, distribution and monitoring of service requests.-Giving information and technical assistance to the customers.-Providing solutions and supporting the customer in implementation.-Cooperating with other technical support teams and service engineers.-Analyzing customer service requirement and informing about all available services.-Developing and maintaining effective relationships with customers, co-workers, management, -consultants and vendors.-Providing response to all incoming telephone queries received from customers in timely and professional manner.-Working with SAPgui/SAP EP/ERP systems.-Maintaining professional response to customer’s and transportation service provider’s requests for additional information on topics like shipment tracking.-Proactively monitoring and managing daily logistics operations.-Preparing reports by collecting, analyzing and summarizing information.Incident control agent functions.

Master'S Degree, International Business Relation

Master'S Degree, Economic Cybernetic