Serhii R. Email & Phone Number

Киев, Украина

Kyiv, Ukraine

Managed the development of a new SaaS product for the railway market that allows all market participants to find business partners.Responsibilities:- management of the team (up to 10 people);- management of the entire software development cycle using the Scrum framework (writing user stories, maintaining a product backlog, sprint backlog, holding a daily stand-up meeting, sprint retrospective analysis, creating test cases);- collection of requirements to determine the functionality and requirements for the user interface;- development of prototypes;- setting up a workflow in the team (development, testing)- monitoring the status of the project, prioritization and task performance;- analysis of metrics, calculation of units of the economy, conducting experiments;- keeping the team in working order, motivating the team, solving conflict situations within the team;

Kyiv, Ukraine

Managed the development of the CRM system and the customer support system.Responsibilities:- managing the team (5 people) and setting up the workflow in the team (development, testing, working with requirements);- management of all relations with customers, suppliers and stakeholders, agreeing on terms, scope and terms;- analysis of key indicators of business and their improvement;- implementation of the Balanced ScoreCard (BSC);- development and implementation of motivational systems of KPIs based on BSC and setting goals according to them;- designing analytical dashboards of indicators in Power Bi;- creating a data model in Power BI from different sources, including SQL, Excel, Google Analytics.

Kyiv, Ukraine

Was responsible for the automation and optimization of the company's business processes.Responsibilities:- implementation and maintenance of ISO 9001:2008;- implementation of Terrasoft's CRM system and its refinement: gathering requirements to determine the necessary functionality, writing technical tasks for developers, developing reports at the request of stakeholders, training users;- implementation of 1C (manufacturing enterprise management, road transport management, document management): collection of requirements to determine the necessary functionality, writing technical tasks for integrators and developers, designing synchronization between 1C systems and Terrasoft;- development of reports at the request of stakeholders, user training;- writing reference material on using the systems.

Kyiv, Ukraine

Control of sales managers' work; Creation of department sales plans; Control of the implementation of business plans; Receivables control; Selection of managers and development of motivations for them; Working instructions development.

Donetsk, Ukraine

Search for customers for transport services and road construction equipment. Forwarding of transport and road construction equipment. Control of the operation of own transport (order processing, distribution of routes, analysis of the operation of equipment based on GPS sensors, control of fuel consumption, processing of documentation. Drawing up reports for the manager. Conducting contractual activities.