Erick Santillan Email & Phone Number

Washington Dc-Baltimore Area

• Experience in supporting management and monitoring of corporate services delivery to ensure high quality, cost-effectiveness, and alignment with goals, expectations, and results, as well as compliance with contract terms and performance indicators.• Proven ability to gather and analyze client feedback to deepen understanding of client priorities, anticipate issues or concerns, and implement adequate mitigating actions.• Skilled in leveraging benchmark data, industry trends and methodologies, technology, and analytics to explore metrics, scenarios, risks, and process workflows for continuous improvement and support efforts to understand better opportunities for innovation, cost savings, efficiency gains, and optimal resource allocation, including creating and maintaining data flow processes, reports, and visualizations, responding to inquiries regarding the application of policies, procedures, and systems promptly and accurately and delivering organized and high impact presentations, reports, and arguments.

Washington Dc-Baltimore Area

• Proven ability to provide exceptional customer service, experience in first contact with new experts and a focus on client satisfaction.• Detail-oriented approach to drafting contracts for new hires, ensuring accuracy and completeness in all legal agreements.• Quick learner with a demonstrated ability to quickly absorb and apply new information and processes, as evidenced by successfully learning all aspects of creating short-term expert profiles and contract processes in just one month.

Washington, District Of Columbia, United States

• Map and develop As-Is processes and customer journeys to find efficiencies and improve customer-centricity.• Facilitate the adoption of new tools and technologies to improve administrative services and create organizational change. • Support the team in data preparation, processing, and analysis to present in an innovative and easy-to-understand format.

Quito, Ecuador

• Collected, prepared, processed, and analyzed data regarding broadband deployment to create easy-to-understand presentations using charts and other visualizations to support investors in making decisions.

Washington, District Of Columbia, Estados Unidos

• Support the implementation of a business plan that includes final analysis to implement technological solutions such as chatbots, automated filled forms in Service Now, and real-time data dashboards to improve customer satisfaction and business process optimization.• Contribute to creating the Administrative Services Analytics Group, in charge of compiling, cleaning, analyzing, and reporting data and metrics creation. • Collaborate on preparing budget reports and producing budget/data visualizations, including data mapping to support decision-making processes.

Ecuador

• Redesigned processes and regulations to facilitate employees’ reporting of business travel. • Identified international cooperation human and monetary resources to accomplish national projects. • Prepared presentation and supporting documentation for high-level authorities to assist their decision-making. • Advise high-rank authorities on international technological matters and coordinate national responses. • Delivered training to 200 Ministry employees about new processes regarding changes in internal travel policies. • Managed tracking and reporting annual project planning to ensure milestones were met and deliverables achieved. • Prepared presentation and supporting documentation for high-level authorities to assist their decision-making.

Calle Del Capitán Haya, 41, 28020 Madrid

• Developed policy briefs and presentations for the Secretary of Telecommunications of Spain regarding implementing the European Digital Single Market. • Prepared a comparison review on Digital Agendas from Latin American countries.

Ecuador

Ecuador

Master Of Sciences In Public Sector Innovation And E-Governance (Pioneer), E-Governance

Master Of Science In Public Sector Innovation And E-Governance (Pioneer), Public Administration

Master Of Science In Public Sector Innovation And E-Governance (Pioneer), Public Administration

Licentiate Degree, Negocios Y Relaciones Internacionales