Erick Santillan Email & Phone Number

Washington DC-Baltimore Area

• Experience in supporting management and monitoring of corporate services delivery to ensure high quality, cost-effectiveness, and alignment with goals, expectations, and results, as well as compliance with contract.
• Proven ability to gather and analyze client feedback to deepen understanding of client priorities, anticipate issues or concerns, and implement adequate mitigating actions.
• Skilled in leveraging benchmark data, industry trends and methodologies, technology, and analytics to explore metrics, scenarios, risks, and process workflows for continuous improvement and support efforts to.

Washington DC-Baltimore Area

• Proven ability to provide exceptional customer service, experience in first contact with new experts and a focus on client satisfaction.
• Detail-oriented approach to drafting contracts for new hires, ensuring accuracy and completeness in all legal agreements.
• Quick learner with a demonstrated ability to quickly absorb and apply new information and processes, as evidenced by successfully learning all aspects of creating short-term expert profiles and contract processes in.

Washington, District Of Columbia, United States

• Map and develop As-Is processes and customer journeys to find efficiencies and improve customer-centricity.
• Facilitate the adoption of new tools and technologies to improve administrative services and create organizational change.
• Support the team in data preparation, processing, and analysis to present in an innovative and easy-to-understand format.

Quito, Ecuador

• Collected, prepared, processed, and analyzed data regarding broadband deployment to create easy-to-understand presentations using charts and other visualizations to support investors in making decisions.

Washington, District Of Columbia, Estados Unidos

• Support the implementation of a business plan that includes final analysis to implement technological solutions such as chatbots, automated filled forms in Service Now, and real-time data dashboards to improve customer.
• Contribute to creating the Administrative Services Analytics Group, in charge of compiling, cleaning, analyzing, and reporting data and metrics creation.
• Collaborate on preparing budget reports and producing budget/data visualizations, including data mapping to support decision-making processes.

Ecuador

• Redesigned processes and regulations to facilitate employees’ reporting of business travel.
• Identified international cooperation human and monetary resources to accomplish national projects.
• Prepared presentation and supporting documentation for high-level authorities to assist their decision-making.
• Advise high-rank authorities on international technological matters and coordinate national responses.
• Delivered training to 200 Ministry employees about new processes regarding changes in internal travel policies.
• Managed tracking and reporting annual project planning to ensure milestones were met and deliverables achieved.

Calle Del Capitán Haya, 41, 28020 Madrid

• Developed policy briefs and presentations for the Secretary of Telecommunications of Spain regarding implementing the European Digital Single Market.
• Prepared a comparison review on Digital Agendas from Latin American countries.

Ecuador

Ecuador

Master Of Sciences In Public Sector Innovation And E-Governance (Pioneer), E-Governance

Master Of Science In Public Sector Innovation And E-Governance (Pioneer), Public Administration

Master Of Science In Public Sector Innovation And E-Governance (Pioneer), Public Administration

Licentiate Degree, Negocios Y Relaciones Internacionales