Serife Dalci

Serife Dalci Email and Phone Number

Chief Delivery Officer | Enterprise Transformation Expert @ Projera
İstanbul, İstanbul, TR
Serife Dalci's Location
Istanbul, Istanbul, Türkiye, Turkey
Serife Dalci's Contact Details

Serife Dalci personal email

About Serife Dalci

I'm a Lean and Agile Transformation Consultant, Trainer, Agile Coach, IT Solution Architect and Software Development Manager with over 20 years of experience in working with enterprise systems.Expertise :• Guiding organizations in Lean, Agile, Scrum and Kanban adoption and practices to achieve faster delivery, better quality and increased customer satisfaction• Creating lean and agile mindset• Delivering Lean, Agile, Scrum, Kanban, SAFe, Nexus, Leadership, Project Management training• Project management following PMI standards• Designing and implementation of systems infrastructure according to business requirements• Leading for technical designing of Call Center, Branch, CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications• Consulting IT software infrastructure of Customer and Sales ApplicationsSpecialties:• Eager to learn new things• Highly motivated for international research, participation in the development and the maintenance of existing or new systems and procedures, planning and strategy development• Well-sharpened analytical mind• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments • Able to design and analyze, work flows, flow charts, user interfaces and documents • Risk management• Well-developed interpersonal relation skills• Ability to work independently as well as a part of a team• Dependable, self-disciplined and self-confident

Serife Dalci's Current Company Details
Projera

Projera

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Chief Delivery Officer | Enterprise Transformation Expert
İstanbul, İstanbul, TR
Serife Dalci Work Experience Details
  • Projera
    Chief Delivery Officer | Enterprise Transformation Expert
    Projera
    İstanbul, İstanbul, Tr
  • Projera
    Chief Delivery Officer | Enterprise Transformation Expert
    Projera Jan 2024 - Present
    Istanbul, Turkey
  • Projera
    Consultant And Trainer
    Projera Mar 2014 - Jan 2024
    Istanbul, Turkey
    Providing consultancy and training programs. Programs include project management, operations management, technology management, product management, business development, professional development, leadership and teamwork.
  • Sd Akademi - Business & Technology Transformation
    Transformation Consultant And Founder
    Sd Akademi - Business & Technology Transformation Sep 2017 - May 2023
    Istanbul, Turkey
    Providing lean and agile transformation consultancy, training and coaching programs. Programs include lean and agile adaptation, project management, operations management, technology management, product management, business development, professional development, leadership and teamwork.
  • Akbank A.Ş – Information Technology
    Customer And Sales Applications Department - It Solution Architect
    Akbank A.Ş – Information Technology Jun 2012 - Feb 2014
    Istanbul, Turkey
    - Lead for technical designing of Call Center, Workstation (Branch), CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications- Consulted IT software infrastructure of Customer and Sales Applications Department- Directed solution architects of Customer and Sales Applications Department
  • Akbank A.Ş – Information Technology
    Distributed Channels Department – Call Center Software Development - It Manager
    Akbank A.Ş – Information Technology Apr 2003 - May 2012
    Istanbul, Turkey
    - Lead for designing, developing and supporting the software infrastructure for the call center with a particular focus on high availability and performance- Managed for all the software development cycles of Retail Call Center, Corporate Call Center, Telephone Banking (IVR), 3G Video Call Center, Live Chat and Social Media of Akbank channel’s- Provided technical consultancy and evaluation for the procurement of Genesys Voice Platform, Nuance Voice Verification, Nuance Speech Recognition, GVZ text-to-speech- Acted as a chief architect for a development group porting the bank’s IVR system from Intervoice to GVP- Coded call flow in Genesys Universal Routing Designer
  • Akbank A.Ş – Information Technology
    Alternative Distributed Channels – Call Center Software Development Team - It Project Leader
    Akbank A.Ş – Information Technology Mar 2003 - Apr 2003
    İstanbul
    - Lead for designing, developing and supporting the software infrastructure of the bank's Retail Call Center and Telephony Banking (IVR)).
  • Akbank A.Ş – Information Technology
    Alternative Distributed Channels – It Call Center Software Development Specialist
    Akbank A.Ş – Information Technology Sep 2000 - Mar 2003
    İstanbul
    - Developed a new channel infrastructure for inbound call center and telephone banking- Operated with NCR, as the solution provider, provided technical consultancy of integration of agent desktop application with Genesys Computer Telephony Interface- Executed call flow in Avaya Definity PBX using vector scripting- Developed and maintained telephone banking functions in Intervoice IVR platform- Produced and managed call center interfaces for over 200 core banking functions

Serife Dalci Skills

Software Development Integration Software Project Management Ivr Systems Analysis Scrum It Management Project Management Db2 Call Center Development Business Intelligence Genesys Agile Project Management Call Centers Cti Data Warehousing Agile Management Methodologies It Service Management Requirements Analysis Enterprise Architecture Soa Avaya Javascript Database Design Applications Software Development Business Analysis Cobol Cics Avaya Pbx Unix .net Software Integrations Technical Solution Design Contact Centre Technology C Unix Shell Scripting Ispf Tso Web Applications Intelligent Call Routing

Serife Dalci Education Details

Frequently Asked Questions about Serife Dalci

What company does Serife Dalci work for?

Serife Dalci works for Projera

What is Serife Dalci's role at the current company?

Serife Dalci's current role is Chief Delivery Officer | Enterprise Transformation Expert.

What is Serife Dalci's email address?

Serife Dalci's email address is se****@****ail.com

What schools did Serife Dalci attend?

Serife Dalci attended Yıldız Teknik Üniversitesi, İzzet Ünver High School.

What are some of Serife Dalci's interests?

Serife Dalci has interest in Arts And Culture, Health, Children, Environment, Dancing, Education, Science And Technology, Human Rights, Local Business, Civil Rights And Social Action.

What skills is Serife Dalci known for?

Serife Dalci has skills like Software Development, Integration, Software Project Management, Ivr, Systems Analysis, Scrum, It Management, Project Management, Db2, Call Center Development, Business Intelligence, Genesys.

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