Serife Dalci Email and Phone Number
Serife Dalci personal email
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I'm a Lean and Agile Transformation Consultant, Trainer, Agile Coach, IT Solution Architect and Software Development Manager with over 20 years of experience in working with enterprise systems.Expertise :• Guiding organizations in Lean, Agile, Scrum and Kanban adoption and practices to achieve faster delivery, better quality and increased customer satisfaction• Creating lean and agile mindset• Delivering Lean, Agile, Scrum, Kanban, SAFe, Nexus, Leadership, Project Management training• Project management following PMI standards• Designing and implementation of systems infrastructure according to business requirements• Leading for technical designing of Call Center, Branch, CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications• Consulting IT software infrastructure of Customer and Sales ApplicationsSpecialties:• Eager to learn new things• Highly motivated for international research, participation in the development and the maintenance of existing or new systems and procedures, planning and strategy development• Well-sharpened analytical mind• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments • Able to design and analyze, work flows, flow charts, user interfaces and documents • Risk management• Well-developed interpersonal relation skills• Ability to work independently as well as a part of a team• Dependable, self-disciplined and self-confident
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Chief Delivery Officer | Enterprise Transformation ExpertProjeraİstanbul, İstanbul, Tr -
Chief Delivery Officer | Enterprise Transformation ExpertProjera Jan 2024 - PresentIstanbul, Turkey -
Consultant And TrainerProjera Mar 2014 - Jan 2024Istanbul, TurkeyProviding consultancy and training programs. Programs include project management, operations management, technology management, product management, business development, professional development, leadership and teamwork. -
Transformation Consultant And FounderSd Akademi - Business & Technology Transformation Sep 2017 - May 2023Istanbul, TurkeyProviding lean and agile transformation consultancy, training and coaching programs. Programs include lean and agile adaptation, project management, operations management, technology management, product management, business development, professional development, leadership and teamwork. -
Customer And Sales Applications Department - It Solution ArchitectAkbank A.Ş – Information Technology Jun 2012 - Feb 2014Istanbul, Turkey- Lead for technical designing of Call Center, Workstation (Branch), CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications- Consulted IT software infrastructure of Customer and Sales Applications Department- Directed solution architects of Customer and Sales Applications Department -
Distributed Channels Department – Call Center Software Development - It ManagerAkbank A.Ş – Information Technology Apr 2003 - May 2012Istanbul, Turkey- Lead for designing, developing and supporting the software infrastructure for the call center with a particular focus on high availability and performance- Managed for all the software development cycles of Retail Call Center, Corporate Call Center, Telephone Banking (IVR), 3G Video Call Center, Live Chat and Social Media of Akbank channel’s- Provided technical consultancy and evaluation for the procurement of Genesys Voice Platform, Nuance Voice Verification, Nuance Speech Recognition, GVZ text-to-speech- Acted as a chief architect for a development group porting the bank’s IVR system from Intervoice to GVP- Coded call flow in Genesys Universal Routing Designer -
Alternative Distributed Channels – Call Center Software Development Team - It Project LeaderAkbank A.Ş – Information Technology Mar 2003 - Apr 2003İstanbul- Lead for designing, developing and supporting the software infrastructure of the bank's Retail Call Center and Telephony Banking (IVR)). -
Alternative Distributed Channels – It Call Center Software Development SpecialistAkbank A.Ş – Information Technology Sep 2000 - Mar 2003İstanbul- Developed a new channel infrastructure for inbound call center and telephone banking- Operated with NCR, as the solution provider, provided technical consultancy of integration of agent desktop application with Genesys Computer Telephony Interface- Executed call flow in Avaya Definity PBX using vector scripting- Developed and maintained telephone banking functions in Intervoice IVR platform- Produced and managed call center interfaces for over 200 core banking functions
Serife Dalci Skills
Serife Dalci Education Details
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3,61 / 4,00 -
İzzet Ünver High School4,00 / 4,00
Frequently Asked Questions about Serife Dalci
What company does Serife Dalci work for?
Serife Dalci works for Projera
What is Serife Dalci's role at the current company?
Serife Dalci's current role is Chief Delivery Officer | Enterprise Transformation Expert.
What is Serife Dalci's email address?
Serife Dalci's email address is se****@****ail.com
What schools did Serife Dalci attend?
Serife Dalci attended Yıldız Teknik Üniversitesi, İzzet Ünver High School.
What are some of Serife Dalci's interests?
Serife Dalci has interest in Arts And Culture, Health, Children, Environment, Dancing, Education, Science And Technology, Human Rights, Local Business, Civil Rights And Social Action.
What skills is Serife Dalci known for?
Serife Dalci has skills like Software Development, Integration, Software Project Management, Ivr, Systems Analysis, Scrum, It Management, Project Management, Db2, Call Center Development, Business Intelligence, Genesys.
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