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Serife Dalci Email & Phone Number
Chief Delivery Officer | Enterprise Transformation Expert
at
Projera
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✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Chief Delivery Officer | Enterprise Transformation Expert
Location
Istanbul, Turkey
Who is Serife Dalci? Overview
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Quick answer
Serife Dalci is listed as Chief Delivery Officer | Enterprise Transformation Expert at Projera, based in Istanbul, Turkey. AeroLeads shows a matched LinkedIn profile for Serife Dalci.
Serife Dalci previously worked as Consultant and Trainer at Projera and Transformation Consultant and Founder at Sd Akademi - Business & Technology Transformation. Serife Dalci holds Computer Science And Engineering, Computer Engineering, 3,61 / 4,00 from Yıldız Teknik Üniversitesi.
Company email context
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Projera
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Profile bio
About Serife Dalci
I'm a Lean and Agile Transformation Consultant, Trainer, Agile Coach, IT Solution Architect and Software Development Manager with over 20 years of experience in working with enterprise systems.Expertise :• Guiding organizations in Lean, Agile, Scrum and Kanban adoption and practices to achieve faster delivery, better quality and increased customer satisfaction• Creating lean and agile mindset• Delivering Lean, Agile, Scrum, Kanban, SAFe, Nexus, Leadership, Project Management training• Project management following PMI standards• Designing and implementation of systems infrastructure according to business requirements• Leading for technical designing of Call Center, Branch, CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications• Consulting IT software infrastructure of Customer and Sales ApplicationsSpecialties:• Eager to learn new things• Highly motivated for international research, participation in the development and the maintenance of existing or new systems and procedures, planning and strategy development• Well-sharpened analytical mind• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments • Able to design and analyze, work flows, flow charts, user interfaces and documents • Risk management• Well-developed interpersonal relation skills• Ability to work independently as well as a part of a team• Dependable, self-disciplined and self-confident
Listed skills include Software Development, Integration, Software Project Management, Ivr, and 36 others.
Current workplace
Serife Dalci's current company
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8 roles
Serife Dalci work experience
A career timeline built from the work history available for this profile.
Chief Delivery Officer | Enterprise Transformation Expert
Current
Jan 2024 - Present
Consultant And Trainer
Providing consultancy and training programs. Programs include project management, operations management, technology management, product management, business development, professional development, leadership and teamwork.
Mar 2014 - Jan 2024
Transformation Consultant And Founder
Providing lean and agile transformation consultancy, training and coaching programs. Programs include lean and agile adaptation, project management, operations management, technology management, product management, business development, professional development, leadership and teamwork.
Sep 2017 - May 2023
Customer And Sales Applications Department - It Solution Architect
- Lead for technical designing of Call Center, Workstation (Branch), CRM, Customer, Product Catalogue, Dynamic Pricing and Assurance Applications- Consulted IT software infrastructure of Customer and Sales Applications Department- Directed solution architects of Customer and Sales Applications Department
Jun 2012 - Feb 2014
Distributed Channels Department – Call Center Software Development - It Manager
- Lead for designing, developing and supporting the software infrastructure for the call center with a particular focus on high availability and performance- Managed for all the software development cycles of Retail Call Center, Corporate Call Center, Telephone Banking (IVR), 3G Video Call Center, Live Chat and Social Media of Akbank channel’s- Provided technical consultancy and evaluation for the procurement of Genesys Voice Platform, Nuance Voice Verification, Nuance Speech Recognition, GVZ text-to-speech- Acted as a chief architect for a development group porting the bank’s IVR system from Intervoice to GVP- Coded call flow in Genesys Universal Routing Designer
Apr 2003 - May 2012
Alternative Distributed Channels – Call Center Software Development Team - It Project Leader
- Lead for designing, developing and supporting the software infrastructure of the bank's Retail Call Center and Telephony Banking (IVR)).
Mar 2003 - Apr 2003
Alternative Distributed Channels – It Call Center Software Development Specialist
- Developed a new channel infrastructure for inbound call center and telephone banking- Operated with NCR, as the solution provider, provided technical consultancy of integration of agent desktop application with Genesys Computer Telephony Interface- Executed call flow in Avaya Definity PBX using vector scripting- Developed and maintained telephone banking functions in Intervoice IVR platform- Produced and managed call center interfaces for over 200 core banking functions
Sep 2000 - Mar 2003
2 education records
Serife Dalci education
Computer Science And Engineering, Computer Engineering, 3,61 / 4,00
1St Place In İzzet Ünver High School, Science And Mathematics Department, 4,00 / 4,00
İzzet Ünver High School
FAQ
Frequently asked questions about Serife Dalci
Quick answers generated from the profile data available on this page.
What company does Serife Dalci work for?
Serife Dalci works for Projera.
What is Serife Dalci's role at Projera?
Serife Dalci is listed as Chief Delivery Officer | Enterprise Transformation Expert at Projera.
Where is Serife Dalci based?
Serife Dalci is based in Istanbul, Turkey while working with Projera.
What companies has Serife Dalci worked for?
Serife Dalci has worked for Projera, Sd Akademi - Business & Technology Transformation, and Akbank A.Ş – Information Technology.
How can I contact Serife Dalci?
You can use AeroLeads to view verified contact signals for Serife Dalci at Projera, including work email, phone, and LinkedIn data when available.
What schools did Serife Dalci attend?
Serife Dalci holds Computer Science And Engineering, Computer Engineering, 3,61 / 4,00 from Yıldız Teknik Üniversitesi.
What skills is Serife Dalci known for?
Serife Dalci is listed with skills including Software Development, Integration, Software Project Management, Ivr, Systems Analysis, Scrum, It Management, and Project Management.
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