Serina Bruce Email & Phone Number

Marietta, Ga

Emory Midtown Campus, Atlanta, Ga

Provide general office management in the Office of Quality and Risk. Provide direct support to the Corporate Director, Office of Quality & Risk, Chief Quality Officer for Emory University Hospital Midtown and the Patient Safety Officer for Emory Healthcare. Coordinate and support daily office activities and time and attendance for more than 50 department staff. Served as the Safety Representative for the department, making sure the Safety Score Card, Environment of Care documentation, quarterly drills and other aspects of department safety were updated in preparation for Joint Commission. Prepare presentation materials and provide support for the annual Quality Conference, quarterly board meetings and coordinated Quality Academy classes. Maintain calendars for department leadership to coordinate meetings among nurses, physicians and other staff. Process and maintain invoices relating to purchases, process budget requests, reimbursements and justify monthly reports. Research capital and other expenses for budget purposes. Develop, maintain and generate various database files to produce reports and maintain accurate information. Manage the Patient Safety Awards program for Emory Healthcare employees nominated for various safety preventions. Scheduled presentations and provided certificates for this initiative. Coordinate logistics and processes for office construction, maintenance, furniture purchases and moves so these initiatives have a seamless transition. Attended and completed the 8-month Emory University Administrative Professionals Program with a Capstone project and PowerPoint presentation.

Clifton Campus, Atlanta, Ga

Provided direct support to the Associate Administrator, Emory Hospitals, Office of the President and CEO, Emory Healthcare. Provided back up support for senior administrative staff in the Office of the President and CEO. Coordinated President and CEO monthly employee lunch meetings, employee forms, and special committee meetings. Assisted with the annual physician appreciation event, which involves senior management and approximately 1,700 physicians. Managed the Rosalynn Carter Institute care giving award initiative in 2006. Managed projects and coordinated daily office activities, as well as time and attendance for payroll.

Midtown - Atlanta, Ga

Provided direct support to the Assistant Administrator and Senior Director of the Institutional Advancement department for Emory Healthcare. Coordinated and supported daily office activities which included marketing and internal communications. Managed calendars and responsible for all aspects of general office coordination. Assist with presentation material, coordinated special events and fundraising activities. Field media inquiries and routed calls to appropriate hospital spokespeople, developed budget requests and justification which included, process and maintaining invoices for purchases, reimbursements, receipts and related materials. Served as the Safety Representative for the department, making sure the Environment of Care, MSDS manuals and other aspects of department safety were updated for Joint Commission. Develop, maintain and generate various database files to produce reports and maintain accurate information. Prepare acknowledgment letters for the President, Executive Vice President for Health Affairs and the Chairman of the Board of Trustees for Emory University, according to established procedure. Provided support for Emory Hospital’s Ball, an annual fundraiser with Emory Board members, physicians and executive leadership. Maintained a database of addresses and donations for this annual event. Coordinated logistics for event locations, setup, décor, entertainment and provided direct support to the Emory Hospitals CEO with anything pertaining to this annual event.

Atlanta, Ga And Boston, Ma

Direct sale of Eastern Airline’s products and services to the public. Provided on-the-job training to new employees. Recognized as a “Reservations Achiever,” for outstanding job performance in June 1990. • Executive Accounts Agent• General Sales Agent • Vacation Planning Department Agent• Speed mail Department.