Ahmed Seraj Email & Phone Number

Cairo, Cairo Governorate, EG

Kuwait

Kuwait

Kuwait

Egypt

• Accountabilities:
• Manage IT quality policies, procedures, processes, programs, and practices, to ensure continuous improvement of information technology services and maintain the integrity of systems.
• Plans, coordinates and directs staff in the quality department.
• Overseeing programming, evaluation, and testing of new or modified software programs.
• Supervising Quality Control and Security staff in carrying out tests and checks.
• Responsible for Developing/Reviewing technical and management systems reports.

Cairo

• Accountabilities:
• Assessing the organisation Maturity Level and the current policies and processes and communicate the areas of improvements and the required action to all Department Managers.
• Monitoring the Organisation Performance with the Strategic objectives using the KPIs.
• Planning for Annual Audits as well as planning for Software development projects.
• Conducting regular customer survey in order to evaluate and improve the quality of business processes and client services.
• Reviewing the Quality Reports for Products and Processes Performance.

Egypt

• Investigating and resolving customer's problems along with handling their complaints.
• Writing reports analysing the customer service that the organization provides.
• Developing customer service policies and standards for your organization or department.
• Maintaining the record of recruitment and appraisals.
• Providing training to the staff for delivering high standard of customer service.
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Ensure that every CC member of my team deals with customers in the right way, giving them the information they need when they need it. Dealing with Customer face to face and working on solving their problems. Delegating tasks, monitoring the team's performance, helping their training and development, completing paperwork and handling complaints.

Pg Diploma, Total Quality Management

Post Graduate Diploma In Total Quality Management

B.A Of Arts, English Literature