Serkan Okcuoglu Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

-Overseeing team activities and ensuring effective prioritization and processes are in place and actively followed.-Managing product improvement delivery with effective implementation and management of an improvement request log to reduce reactive technical support cases and costs.-Providing advanced technical troubleshooting support and problem resolution for both internal and external stakeholders.-Delivering a high-quality improvement request process and experience… Show more -Overseeing team activities and ensuring effective prioritization and processes are in place and actively followed.-Managing product improvement delivery with effective implementation and management of an improvement request log to reduce reactive technical support cases and costs.-Providing advanced technical troubleshooting support and problem resolution for both internal and external stakeholders.-Delivering a high-quality improvement request process and experience through timely and effective responses and resolutions to customers’ enquiries.-Assist with the product research process & ensure ongoing company learning through research projects.-Assisting with finding the root cause(s) of unique instances of quality problems and field failures with the aim of increasing the company understanding of the product, its production processes and market conditions.-Determining the most effective method of problem resolution by utilizing internal resources when necessary.-Participating in meetings with Design & Product Development, Sales, Marketing, Procurement and Production as required. Show less

Melbourne, Victoria, Australia

-Performing ongoing product improvements and product cost outs.-Effectively prioritizing improvement requests while appropriately communicating and managing expectations about improvements whether in progress or in the backlog.-Making commercially appropriate decisions and effectively communicate implications of bespoke designs to enable others to make commercially appropriate decisions.-Proactively advancing the process of capturing knowledge and converting tacit… Show more -Performing ongoing product improvements and product cost outs.-Effectively prioritizing improvement requests while appropriately communicating and managing expectations about improvements whether in progress or in the backlog.-Making commercially appropriate decisions and effectively communicate implications of bespoke designs to enable others to make commercially appropriate decisions.-Proactively advancing the process of capturing knowledge and converting tacit knowledge in clear concise visible and validated ‘explicit’ company knowledge and storing it in an easy and quickly retrievable way.-Making good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis.-Assisting with implementing a constant and never-ending process of engineering efficiency improvements. Show less

Manisa, Turkey

-Performing and leading mechanical designs for new products and making modifications as well as adaptations for existing products in CAD environment while considering cost, quality, manufacturability and time schedule criteria.-Making improvements on designs by tracking pilot production and quality tests in order to assure to start-up the new products’ mass production on time without any delay and problem.-Performing benchmark studies, market research and cost analysis in order… Show more -Performing and leading mechanical designs for new products and making modifications as well as adaptations for existing products in CAD environment while considering cost, quality, manufacturability and time schedule criteria.-Making improvements on designs by tracking pilot production and quality tests in order to assure to start-up the new products’ mass production on time without any delay and problem.-Performing benchmark studies, market research and cost analysis in order to improve existing products and new ongoing projects. -Monitoring and supervising new product projects as team leader. Organizing meetings with the project team, preparing progress reports and informing managers regarding all ongoing issues related to the project as well as proactively finding solutions to all issues which can delay the project schedule.-Ensuring the preparation of sample products in order to discuss all issues with the customers and leading team members to manufacture test products for conducting necessary tests before pilot production.-Preparing technical specifications of new plastic injections molds.-Leading technical issues regarding plastic injection molds. Inspecting mold flow analysis and ask mold makers for necessary improvements accordingly in order to eliminate any technical problems.-Maintaining communication between mold makers and design teams. -Inspecting final 3D mold data and giving tooling approval of the plastic injection molds. -Attending mold trials in domestic and overseas mold makers for inspection. Preparing reports regarding all problems after inspecting the plastic injection molds and giving final approval to the molds’ shipments. Show less

Bachelor Of Science (B.Sc.), Mechanical Engineering

Master Of Science (M.Sc.), Industrial Engineering