Serkan S. Email & Phone Number

Milan, It

Milan, It

Bodrum, Muğla, Türkiye

• Managed and aligned Public Relations, Field Operations, and Customer Relationship Management to ensure a seamless and premium experience for all guests.• Enhanced customer relations by implementing a sophisticated CRM system that significantly improved client engagement and satisfaction, leading to a 20% increase in customer retention. Analyzed customer feedback to continuously refine service offerings and tailor experiences to guest preferences.• Executed high-Impact PR campaigns by… Show more • Managed and aligned Public Relations, Field Operations, and Customer Relationship Management to ensure a seamless and premium experience for all guests.• Enhanced customer relations by implementing a sophisticated CRM system that significantly improved client engagement and satisfaction, leading to a 20% increase in customer retention. Analyzed customer feedback to continuously refine service offerings and tailor experiences to guest preferences.• Executed high-Impact PR campaigns by sperheading strategic PR initiatives (Mercedes Benz, Pilevneli Gallery, KIKO Milano, Vespa, Vodafone, Pernod Ricard, Yves Rocher) that elevated the venues’ visibility, resulting in a 25% growth in foot traffic and increased brand awareness among target audiences.• Streamlined operations for better service which optimized field operations, that improved overall efficiency by 15% and reduced guest wait times, contributing to a more enjoyable and memorable guest experience.• Organized exclusive events with aforementioned sponsors that successfully coordinated high-profile events that attracted top-tier clientele, increasing revenue by 30% during peak seasons and enhancing the venue reputation as a premier destination.• Built strong partnerships by cultivating and managing relationships with local businesses, influencers, and media outlets, leading to exclusive collaborations that further elevated The Beach of MOMO’s brand and customer appeal. Show less

İstanbul, Türkiye

Worked closely with the head designer in more than 10 residential and 3 commercial projects. • Handled all forms of communication with the VVIP clients including royal families and well-known celebrities. Aided big projects including total construction and/or renovations of big palaces of royal families in the EMEA region.• Carried out whole processes from client meetings until handing out the keys, including the whole planning, designing the spaces from floor to ceiling, and selecting… Show more Worked closely with the head designer in more than 10 residential and 3 commercial projects. • Handled all forms of communication with the VVIP clients including royal families and well-known celebrities. Aided big projects including total construction and/or renovations of big palaces of royal families in the EMEA region.• Carried out whole processes from client meetings until handing out the keys, including the whole planning, designing the spaces from floor to ceiling, and selecting every piece of furniture, all according to client’s needs and requests. Show less

Istanbul, Turkey

Worked closely with Vakko Couture and Vakko Woman teams;• Specified market requirements for the next season by conducting market research supported by on-going visits to stores.• Prepared, analyzed and reported store and brand performances to the director.• Aided the purchasing team in the orders from various luxury brands.• Had an active role in the reconfiguration of Vakko Home product hierarchy.

İstanbul, Türkiye

Responsible in aiding the account manager in Microsoft Customer Success for large customers;• This includes managing Premier Support contracts and supporting Microsoft online services including migration, management & health. The role is mainly focused on the health of the Microsoft Platform in a customer environment and the CSM/Technical Account Manager is the first owner and responsible party of the customers’ health and satisfaction with Microsoft.• Developed & maintained deep core… Show more Responsible in aiding the account manager in Microsoft Customer Success for large customers;• This includes managing Premier Support contracts and supporting Microsoft online services including migration, management & health. The role is mainly focused on the health of the Microsoft Platform in a customer environment and the CSM/Technical Account Manager is the first owner and responsible party of the customers’ health and satisfaction with Microsoft.• Developed & maintained deep core and adjacent breadth communication, and professional skills, to assess & influence customers’ needs & vision. Show less

A guide to designing with your soul. A sense of place. Reflecting your desires, personality, and style.

Istanbul, Turkey

• Introduced the owner to influencer marketing.• Managed collaborations with 8 top-tier influencers from 5 different countries and reached over 15M people worldwide.• Coordinated the wholesale of 300+ designer/luxury bags overseas.• With the promotions made by influencers, net sales of the company came 6x higher as of July.• Managed the Google Business account of the company.

Aided the instructor with various tasks;• Assistant to “Fundamentals of Marketing” & “Managerial Accounting” courses.• Grading of 200+ papers per week including case studies, in-class assignments, and homework. • Recorded the grades/attendances and prepared reports in Excel.

Bilkent University Management and Economics Community Chase The Case CommitteeManagement & Marketing Team• Coordinated advertisements, media sponsorships, and promotions.

Ankara, Turkey

Spent a month working at Akkul Ticaret, a medium-sized merchandise store specialized in Kids Toys. This experience was highly effective in using my marketing skills. During my time there, by introducing the store owner to a more innovative approach and creative yet adaptable ideas, the sales of the company came %40 higher than the average.

Master Of Science - Ms, Economics And Management Of Arts, Culture, Media & Entertainment

Bocconi International Awards Graduate Award Merit Scholar

Bachelor Of Science - Bs, Business Administration And Management, General, Summa Cum Laude

Activities and Societies: AnimalAid, Yoga Community, Photography Club Ranking 3 / 188 Scholarship for academic excellence - 100%

Bachelor Of Arts - Ba, Interior Architecture/Design

Bachelor Of Science - Bs, International Economics And Management

Activities and Societies: Bocconi Students for Humanity, Bocconi Students for Fashion & Luxury GPA 29.26/30 Courses passed.

3,86/4, High School/Secondary Diploma Programs, Mathematics & Science

Activities and Societies: NAMUN Team Graduated with Highest Honors

Summer School - English Literature, A