Serkan Baltacı Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

• Determining the test planning duration,
• Analysing the User Stories and requesting a knowledge transfer meeting if necessary and allocating the User Stories among the team members,
• Supporting increasing team communication,
• Providing support in resolving issues encountered by testers during tests,
• Controlling and supporting the individual improvement of team members,
• Giving training to new team members about testing processes and the products used,

İstanbul, Türkiye

• Performing technical analysis during the FUT (Functional Unit Testing) process for Türksat and TSOL internet infrastructures in the NEXT - CRM Transformation Project
• Following all stages of the project schedule,
• Preparing Solution Design Documents and workflow diagrams and performing analysis for making changes if necessary,
• Working together with Business teams to clarify the requirements and scope of the upcoming project,
• Working in collaboration with developers for the implementation of project requirements,
• Providing necessary guidance to testers during the Service Acceptance Test (SAT) process

Maslak, İstanbul, Türkiye

• Demonstrating to team members how to effectively implement the test process while performing their leadership role within the Test Chapter,
• Increasing communication within the team and bringing team members together at certain times to discuss and solve the problems encountered,
• Identifying knowledge gaps within the Test Chapter and communicating with relevant teams to provide training to improve team members' knowledge,
• Providing support to increase the knowledge level of team members for inter-system integrations test,
• Assigning individual development goals for team members by setting the standards of the Test Chapter and following their development,
• Making the performance interview of team members at specific periods and evaluating their performance,

Istanbul, Turkey

• Examining the analysis documents for planned projects,
• Participating in project handover meetings and having knowledge transfer about the project,
• Supporting the Team Leader to determine the test planning duration for the SAT and UAT tests,
• Transferring detailed knowledge to the testers about the planned project and test scenarios before the tests start,
• Ensuring the test execution of the production defects and SAT defects within the time specified in the SLA (Service Level Agreement),
• Analyzing monthly SAT and Production defect reports,

Maslak, İstanbul, Türkiye

• Performing SAT, UAT, Production Defect, Functional, Regression, Integration/Web Service tests, and managing the end-to-end test process,
• Preparing test cases in HP ALM using analysis documents (FAD/TAD),
• Documenting new processes,
• Reporting daily the executed test scenarios,
• Performing web service tests with SOAP-UI,
• Performing CRM database checks using SQL and Mind (Vodafone.net Billing application) DB checks using PLSQL during the test executions,

Maslak

• Preparing test scenarios according to the analysis documents,
• Performing SAT, UAT, Regression, Functional, and Integration/Web Service tests on the Emptor Telco (Vodafone.Net Customer Relationship Management System) and Web order (Vodafone.Net Product & Service Sales Environment),
• Performing web service tests with SOAP-UI,
• Performing CRM database checks using SQL and Mind (Vodafone.net Billing application) DB checks using PLSQL during the test executions,
• Reporting daily the executed test scenarios,
• Raising defects using Redmine and Jira,

İstanbul, Türkiye

• Checking the stock levels of customers to determine the potential order quantity and taking orders by creating order requests from customers,
• Performing store merchandise display activities and carrying out required actions to increase market share, product availability, and sales volume,
• Building customer relationships and quickly solving problems in case they arise,
• Following up on the equipment and following up on debts,
• Conducting market research and acquiring new customers,

İstanbul, Türkiye

• Performing customer visits according to a specific visit plan and creating order requests from customers,
• Performing merchandise display activities in the stores,
• Achieving sales targets and managing customer relations accordingly,
• Building customer relationships and quickly solving problems in case they arise,
• Following up on the equipment located at the stores,
• Exploring opportunities to increase the customer base and adding new customers to the portfolio,

İstanbul, Türkiye

• Visiting existing customers and checking stock levels to take daily orders in line with a predetermined target,
• Performing merchandise display activities in the stores,
• Communicating the order details to relevant departments and directing the distribution team during the products delivery phase,
• Following up on debts and collecting debt, when necessary,
• Adding new customers to the portfolio,

Lisans, Fransızca Kamu Yönetimi / Public Administration (French)

Türkçe Matematik / Turkish - Mathematics

Education record