Serkan İktü Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

Istanbul, Turkey

• Creation of the ecotora brand and the new organizational structure• Developing strategies and roadmap of the brand• Directing Sustainability and Environmental Services Departments• Providing coaching and mentoring of the team members.

Istanbul, Turkey

 Lead the startup of the Environmental Services Department, which he is currently managing. Guiding the preparation of the marketing tools, creation of the web site and technical catalogs. Building sustainable and growing business relation with existing customers. Maximizing the opportunities for the generation of additional business by monitoring competitor activity and market trends Providing training, support and technical assistance to field staff Preparation of the technical newsletters to be shared with team members, Turkey wide subcontractors, Providing coaching and mentoring of the team members. Conducted/managed environmental site investigations in more than 100 sites in the context of soil pollution legislation. Managed more than 30 site remediation projects in a total of 9 years in the company.

Istanbul, Turkey

 Following up new business opportunities, operational needs of the company, setting up goals for the business growth and ensuring they are met. Developing a growth strategy focused both on financial gain and customer satisfaction. Researching new suppliers or new products and addition of these new products into company’s product portfolio Maintaining relationships with the current clients and identifying new prospects for business growth Following the latest industry developments and staying up-to-date on corporate competitors. Managing the marketing & sales processes of the new products in the portfolio. Managing new projects in accordance with the needs of RPS.

Istanbul, Turkey

 Leading the startup of the new department  Setting up and managing a call-center team in the department Managing over 30 sub-contractors all over Turkey and Tora service engineers and technicians. Providing technical trainings to new and existing service engineers, technicians and customers. Guiding on preparation of the technical newsletters to be shared with customers. Evaluation of the department’s performance and audit of the service team and subcontractors’ activities. Sharing audit feedback with service partners and following up on improvement areas identified during the audit period Ensure 100% Service center compliance on system usage for Ticketing, Work orders, Warranty management and Parts ordering. Inspecting and monitoring warranty operations Helping to develop and implement customer service policies to guarantee customer satisfaction. Providing technical support for the launch of new products or new processes.

Istanbul, Turkey

 Carrying out trainings, documentations and management of the regional service network and technical staff due to the entrance of the fuel meters into TORA’s product portfolio. Working with the suppliers abroad directly to solve technical issues related to service station equipments, such as fuel dispensers, leak detectors, etc. Spare parts, warranty & inventory management. Management of the dispenser-revision workshop.

 Developing and implementing comprehensive HSSE policies, procedures, and guidelines to promote a safe and secure work environment. Conducting regular risk assessments and audits to identify potential hazards and vulnerabilities, and recommend appropriate mitigation measures. Providing guidance and support to operational teams in the implementation of HSSE best practices and compliance with relevant regulations. Developing and delivering training programs to enhance employee awareness and understanding of HSSE protocols, emergency response procedures, and incident reporting. Leading incident investigations, analyze root causes, and develop corrective actions to prevent recurrence. Monitoring and evaluating and reporting HSSE performance metrics, analyze trends, and recommending continuous improvement initiatives. Collaborating with external stakeholders, such as regulatory agencies and industry associations, to ensure compliance and promote industry-wide HSSE best practices. Preparing and present HSSE reports and updates to senior management and relevant committees.

Istanbul, Turkey

Directing the new the new brand, ecotora, a 100% subsidiary of Tora, is an engineering and consultancy company, provides sustainability and senvironmental services. Aiming to be a “solution partner” for its customers, ecotora considers economic, environmental and social dynamics in all its products and services.

Slovenia

Research & Development Projact of a LIDAR System (Light Detection and Ranging; or Laser Imaging Detection and Ranging)

Istanbul, Turkey

8,17

A study on "A possible format of EIA for a Nuclear Power Plant in Turkey" was performed and published as a diploma thesis.

Graduated, Environmental Engineering

Education record