Leonard Davis Email and Phone Number

- Oversaw multiple clients in various industries, providing strategic guidance and management of public relations activities.- Acted as a key point of contact for clients, ensuring their communication needs were understood and met effectively.- Managed and led a team of professionals responsible for executing external and internal communication strategies.- Provided guidance, support, and leadership to ensure the team's success in achieving communication objectives.- Implemented brand updates for clients, ensuring alignment with company goals and industry trends.- Developed and implemented company-wide policies to enhance internal alignment and build trust with consumers.- Developed comprehensive communication strategies to improve client communication with both internal and external stakeholders.- Implemented effective communication plans to enhance brand perception and trust among consumers.- Managed communication channels for executive teams, ensuring consistent and aligned messaging.- Facilitated transparent communication between executives, contractors, and clients to strengthen relationships.- Implemented strategies to collect and analyze consumer data, providing valuable insights for more targeted and effective communication.- Utilized data-driven approaches to refine communication strategies, leading to increased effectiveness and revenue growth.- Fostered strong relationships with clients, understanding their unique communication needs and tailoring strategies accordingly.- Implemented communication initiatives that enhanced consumer trust and contributed to increased sales and revenue.- Played a pivotal role in the transformation of communication strategies, contributing to a significant increase in company revenue.- Adapted communication strategies to various industries.- Demonstrated expertise in tailoring communication approaches to meet the specific needs and challenges of different clients.

- Spearheaded the comprehensive refresh of the Smart Success Healthcare brand.- Developed and implemented brand guidelines to ensure consistency across all communications.- Assisted in the creation and refinement of company policies, fostering a structured and efficient organizational environment.- Played a key role in organizational development strategies to enhance overall efficiency and communication.- Managed the flow of internal communication between the CEO and other directors, ensuring a cohesive and informed leadership team.- Facilitated effective communication strategies that improved overall staff collaboration and synergy.- Implemented strategies that led to an increase in consumer trust, as evidenced by testimonials and positive mentions.- Fostered a stronger connection between the brand and consumers through the updated brand persona.- Conducted research into Customer Relationship Management (CRM) systems, contributing to the development of the SaaS brand.- Led the creation of the SaaS brand identity, including the design of the logo, establishment of brand colors, and development of brand guidelines.- Orchestrated the planning, coordination, and management of the annual event, hosting over 400 attendees.- Oversaw a team of more than 20 staff members, including speakers and special guests, ensuring a seamless and successful event.- Implemented a merch store, resulting in an additional $3,000 in profit.- Leveraged the merch store as an exhibitor option, securing over $50,000 in sponsorship deals for the upcoming 2024 year.

- Analyze collected data and compile accurate reports for directors- Recruit, mentor and develop agents and nurture an environment where they can excel- Keep ahead of industry’s developments and apply best practices to areas of improvement- Control resources and utilize resources to achieve qualitative and quantitative targets- Maintain an orderly workflow according to priorities- Work directly with leadership to define and enforce strategies and team goals- Maintain payroll, daily employee scheduling and budget for the entire department- Develop company knowledge base to improve accuracy and efficiency of service- Pilot and achieve successful implementation of Slack, Google Drive and Okta- Monitor workflow to ensure tasks are completed within time standards- Complete side-by-side and live call monitoring to provide training for new and current employees

- Monitored and evaluated CSR performance to assure quality service, professionalism and courtesy, and identify actions that can improve call quality and customer satisfaction- Created action plans based on uncovered strengths and opportunities discovered through observation and data- Took escalated calls, in order to ensure issue resolution and customer satisfaction- Created and implemented call center guidelines and procedures for internal use- Created and implemented word and excel templates for managing demographic information- Monitored and analyzed collected data specific to call volume in order to build predictive models for expectations and better tactics- Coach agents on weekly basis and provide QA scores and feedback relevant to their KPIs

- Create and update sales presentations- Serve customers using the five-step customer service standard- Handle the cash register including all cash, EFTPOS and credit sales plus refunds and exchanges- Supervise the work of co-sales advisors and ensure they perform their duties diligently- Ensured provision of excellent customer service to enhance productivity- Served as a resource for general product knowledge to all customers and staff members- Handle the tasks of greeting and welcoming customers in a courteous manner- Ensure all products and displays are merchandised effectively in order to maximize sales and profitability

Providing customer serviceSet up and dismantle hookahsEnsure customer satisfactionKeep server station cleanDemonstrate the ability to serve customers quickly and efficiently

Ensured provision of excellent customer service to enhance productivityServed as a resource for general product knowledge to all customers and staff membersHandle the tasks of greeting and welcoming customers in a courteous mannerEnsure all products and displays are merchandised effectively in order to maximize sales and profitability

Assist customers with sales decision by providing real time servicesCommunicate current product features and benefits to customers

Customer service including assisting with clothing choices, sizes and styling on the floor in a friendly and efficient mannerDeal with customer's problems and grievances and provide timely solutionsMaintain work area in terms of cleanliness and hygiene

Communicate with customers for suggestions and complaintsMaintained high standards of customer service during high-volume, fast-paced operationsBuilt loyal clientele through friendly interactions and consistent appreciationTook initiative to find extra tasks when scheduled duties were completed