Serlin Reena Email & Phone Number

Bengaluru, Karnataka, India

At Apna, I play a vital role in the onboarding process for employers, ensuring a seamless and secure experience. My responsibilities include verifying job postings, supporting employer interactions, and maintaining high standards of quality and compliance on the platform.Key Responsibilities:Onboarding employers by ensuring a smooth registration process and guiding them to set up their accounts securely.Conducting quality checks (QC) for job posts, verifying taxonomy, job hygiene, and adherence to platform standards.Performing KYC verifications for employers, including domain mail IDs, personal identification, and company documents.Reviewing and correcting errors in auto-activated jobs to maintain platform integrity.Sharing guidelines and best practices with employers to ensure their account security and compliance with platform policies.Supporting employers by providing detailed guidance on platform processes, security measures, and troubleshooting account-related issues.Ensuring the safety and security of employer accounts by implementing verification procedures and recommending improvements.By focusing on employer success and platform integrity, I contribute to Apna’s mission of providing a safe and efficient experience for all users.

Bengaluru, Karnataka, India

At Pethowz Animaux Paradise, I have played a crucial role in onboarding pet service providers and owners, supporting customer interactions, and contributing to overall sales efforts. My responsibilities span customer onboarding, sales support, app testing, and product feedback to enhance the platform’s usability and functionality.Key Responsibilities:Onboarded pet service providers and pet owners, ensuring a smooth and seamless registration process.Conducted outreach to attract new customers, supporting revenue growth and user engagement.Addressed customer inquiries, resolved issues, and ensured a high level of customer satisfaction.Tested app features, including pet boarding, grooming, walking, and training services, providing feedback for UI/UX improvements and bug fixes.Collaborated with development teams to implement design changes, improve app navigation, and enhance overall user experience.Suggested improvements to service forms, pricing options, and provider profiles to optimize service offerings.Verified documentation for service providers, ensuring compliance with company policies.Created engaging content for the website and FAQs, improving user engagement and customer support.Led teams to foster a collaborative work environment and trained interns to boost productivity.Ensured timely project completion by working closely with external teams and meeting deadlines.

Bengaluru, Karnataka, India

At iLRNU, I have taken on the role of Customer Support Executive, where I focus on providing exceptional support to tutors and students while driving engagement and satisfaction. My responsibilities encompass customer onboarding, query management, and process enhancement to elevate the overall user experience.Key Responsibilities:Onboarded tutors and students, ensuring a seamless and efficient registration experience.Managed customer inquiries and provided thorough support to resolve issues effectively.Implemented process improvements that enhanced the customer experience and satisfaction levels.Handled escalated calls with professionalism, ensuring prompt resolution of complaints.Promoted subscription plans to tutors after onboarding, contributing to user engagement and revenue growth.Organized and facilitated demo sessions between teachers and students, enhancing interaction and satisfaction.Collaborated with internal teams to identify and address customer needs and feedback.Organized employee engagement activities to foster a positive workplace culture.Conducted thorough document verification to ensure compliance with company policies.

Master Of Business Administration - Mba, Finance And Marketing, 80.73%

B.Sc, Mathematics, 60%