Sernalin Hoffman Email & Phone Number

South Africa

Daily Tasks● Stand-up meeting to be held at 08:00 every day.● Effort Audit - Minimum of two 2 per agent, more especially the struggling ones.*Checking the intercom conversations.● Coaching should be held on Mondays and Tuesdays for three sessions, andWednesdays and Thursdays should be two sessions.● Hit Daily Targets ( NPS, responsiveness, Hellopeter/Google reviews……etc.)● Handling escalations and assisting team members with complex or escalatedcustomer issuesWeekly Tasks● One-on-one with agents.● Target review for the week.● Submit the Coaching plan Friday Afternoon for a new week.Monthly Tasks● One on One to be held with Wendy.● Target Settings.● Performance management meetings.

South Africa

Claims Processors, also known as Claims Clerks, work in the insurance industry and are responsible for handling insurance claims. They review claim submissions, obtain and verify information, correspond with insurance agents and beneficiaries, and process claim payments are responsible for processing and investigating insurance claims relating to customers' policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. The role of a claims handler is to process a customer's or client's insurance claim.

South Africa

The Towing Consultant contributes to the organisational goals by ensuring vehicles are effectively and timeously towed to the agreed destinations.Ensure thorough knowledge of service level agreements with contractors in order to ensure efficient cost utilisation and service delivery.Maintain and build relationships with key stakeholders (Towing contractors, SMD’s, Yards, Motor body repairers (MBR’s), Claims and Assessing Environment etc.).Render a claims-related service within a turnaround time that is acceptable to customers and conforms to company SLA’s.Ensure effective customer service through delighting customers.Administer the towing of vehicles correctly and efficiently within the specifications of Telesure’s policy terms and conditions.Generate cost savings for Telesure without harming client retention initiatives.Facilitate the timeous and accurate payment of MBR’s to ensure an effective relationship is maintained.The Ability to: As Demonstrated By; Deciding Making decisions after thorough evaluationDeciding a price to quote to a customerDeciding a course of action in conjunction with othersRepresenting/SellingContacting a customer to check satisfactionMaking enquiries in writing about a product or serviceAnswering enquiries verbally about a product or serviceNegotiating price with customersMaking enquiries verbally about a product or serviceAnswering enquiries in writing about a product or serviceCo-operating / LiaisingLiaising externally to own organisation/dept.

Northcliff

At standard bank I did number of things worked at bank teller, enquiries, ATM Custodian and Receptionist.

Johannesburg Area, South Africa

Certificate, Information Technology

Matric, Matric